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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Missing bed in AirBNB

69 replies

Smallmercies · 12/04/2025 18:20

I've arrived in our studio apartment in Vienna with my 15-year-old son to find a double sofa bed only - the listing specified a king size bed plus a sofabed.

Host says sorry, the listing has been changed, but we can refund you the money? Only problem is, anything half decent is going to be treble the cost and we are both tired.

I've asked for a camp bed, answer was no. A refund is all they will offer, "and I'm sure you can get a last-minute booking somewhere".

I've raised a complaint with Airbnb support, but AIBU to think this is really poor?

OP posts:
Thread gallery
5
APocketFullOfRye · 13/04/2025 07:13

Enjoy Vienna…lucky you

Zonder · 13/04/2025 07:08

Is that the response from Air BnB? Hope you enjoy the rest of your stay now.

Original poster
Smallmercies · 13/04/2025 07:08

APocketFullOfRye · 13/04/2025 07:05

Im afraid OP there’s nothing on booking.com atm that suits pricewise other than a Hostel sleeping in a dormitory or one bed. ( except for the ones I posted upthread but already ones gone now )

Maybe it would be cheaper ( and tbh more convenient ) to buy a blow up bed on Monday

Edited

Yes, I think you're right!!

OP posts:
Original poster
Smallmercies · 13/04/2025 07:07

Thank you all for your moral support and helpful suggestions!! I've got a 50% refund on the stay and will get an air mattress. 😊

OP posts:
APocketFullOfRye · 13/04/2025 07:05

Im afraid OP there’s nothing on booking.com atm that suits pricewise other than a Hostel sleeping in a dormitory or one bed. ( except for the ones I posted upthread but already ones gone now )

Maybe it would be cheaper ( and tbh more convenient ) to buy a blow up bed on Monday

Lipstickandlashes · 13/04/2025 06:59
  1. Complain to Airbnb. As the vendor, they need to put this right.
  2. Did you book using a credit card? If yes and Airbnb refuse to rectify this by finding you a property of the same standard, dispute the charge with your credit card provider and keep receipts of all additional expenses incurred as a result of the vendor’s mistake.
Zonder · 13/04/2025 06:58

@APocketFullOfRye if you scroll down just a little way it gives options ,- a studio with two single beds is 956 for 6 nights.

DeskJotter · 13/04/2025 06:57

Smallmercies · 12/04/2025 18:20

I've arrived in our studio apartment in Vienna with my 15-year-old son to find a double sofa bed only - the listing specified a king size bed plus a sofabed.

Host says sorry, the listing has been changed, but we can refund you the money? Only problem is, anything half decent is going to be treble the cost and we are both tired.

I've asked for a camp bed, answer was no. A refund is all they will offer, "and I'm sure you can get a last-minute booking somewhere".

I've raised a complaint with Airbnb support, but AIBU to think this is really poor?

Have you actually looked for a hotel online?

APocketFullOfRye · 13/04/2025 06:55

Smallmercies · 13/04/2025 06:37

Looks great, but it's more than double the cost! 😢

Show quote history

What’s the budget as I can’t see a price for that one

Original poster
Smallmercies · 13/04/2025 06:37

Thehop · 12/04/2025 19:15

www.booking.com/hotel/at/adagio-city-aparthotel-wien-zentrum.en-gb.html?aid=2311236&label=en-gb-booking-mobile-LU_otVfM0dMBvL4CH%2AXzugSM652796015703%3Apl%3Ata%3Ap1%3Ap2%3Aac%3Aap%3Aneg%3Afi%3Atikwd-65526620%3Alp9194455%3Ali%3Adem%3Adm&sid=9e4b1f54c5a0539d50fd7bca300c92ab&all_sr_blocks=18431708_80297584_2_2_0&checkin=2025-04-12&checkout=2025-04-18&dest_id=2308&dest_type=district&dist=0&group_adults=2&group_children=0&hapos=1&highlighted_blocks=18431708_80297584_2_2_0&hpos=1&matching_block_id=18431708_80297584_2_2_0&no_rooms=1&req_adults=2&req_children=0&room1=A%2CA&sb_price_type=total&sr_order=price&sr_pri_blocks=18431708_80297584_2_2_0__110070&srepoch=1744481710&srpvid=b4b98053b73f04b3&type=total&ucfs=1&

Looks great, but it's more than double the cost! 😢

OP posts:
Theirishwan · 13/04/2025 06:36

Smallmercies · 12/04/2025 18:52

We're here for a week - where do we go, though? Everywhere is ££££

Show quote history

Try Urban Island apartments. We stayed there in February, lovely apartments and very reasonably priced.

aster10 · 13/04/2025 06:13

Ah, this is one of the risks with the private listings, although the removal of a bed is super rare. And of course it’s bloody rubbish!!! Airbnb or booking dot com are not big hotel corporations to provide you with another room, they are just platforms, so we can either look elsewhere or buy a makeshift bed. This airbnb host will nor be successful after your review.

Shops will reopen properly on Monday (they will be mainly closed on Sunday, I think it’s like Germany). A couple of folded duvets on the floor will probably be equivalent to a decent mattress.

APocketFullOfRye · 13/04/2025 05:51

Mm. An Airbnb one but 7.7 miles out

Missing bed in AirBNB
APocketFullOfRye · 13/04/2025 05:49

Here’s just the first few ( that aren’t in dormitories ) on booking.com
Seems I put in 4 nights….

Missing bed in AirBNB
Missing bed in AirBNB
APocketFullOfRye · 13/04/2025 05:47

Smallmercies · 12/04/2025 18:52

We're here for a week - where do we go, though? Everywhere is ££££

Show quote history

I’ve just looked on Airbnb and booking.com and there is stuff available.
Heres a few

ps. I thought you said 5 nights by mistake so the prices are based on that if the daily rate aren’t indicated

Missing bed in AirBNB
JorgyPorgy · 13/04/2025 03:53

Smallmercies · 12/04/2025 18:52

We're here for a week - where do we go, though? Everywhere is ££££

Show quote history

Air bb should pay for somewhere else for you

AnonMJ · 13/04/2025 03:41

So the flat had a room with a bed, plus a sofa bed…. What is now in the place where the bed was? Sounds v dodgy
sorry This has happened

WiddlinDiddlin · 12/04/2025 22:01

Stay there tonight - complain to AirBnB in the morning - they will refund partially and should put something toward finding something else too.

Changing the listing between you booking and you arriving isn't on and will be against AirBnB's T's and C's.

springbringshope · 12/04/2025 21:59

bugalugs45 · 12/04/2025 20:45

It’s not ideal obviously for a teenage boy and his mum but I think I’d still stay for a week , either sharing the bed or one of you takes the floor ( preferably the teenager ! ) .
Are you getting 100% refund for whole 7 nights if you stay ?

The point of the refund is they have to move out. They weren’t being offered a refund and allowed to stay

springbringshope · 12/04/2025 21:58

dammit88 · 12/04/2025 19:00

Id share the bed, get a refund and then book another trip ;)

I’m pretty sure the refund option means they can’t stay there.

Plmnki · 12/04/2025 21:31

Next time book a hotel. Air bnb destroys neighbourhoods. The owners don’t care about screwing up their neighbours so it follows they don’t care about the customers. It’s obvious if you think about it.

you wouldn’t have this problem with an actual hotel which is subject to customer reviews on trip advisor etc. if you’d booked a proper hotel when you decided on the trip it wouldn’t have been outrageously expensive.

Mandylovescandy · 12/04/2025 20:59

Get onto to Airbnb support and ask them to sort you something else. Look yourself for an option beforehand as they will suggest a lot of unsuitable "equivalents". Similar happened to us and we got new accommodation (at no extra cost) plus compensation but it did take a bit of persistence with Airbnb to get there

GhoulWithADragonTattoo · 12/04/2025 20:55

Try the sofa bed tonight then get airbed and sleeping bag if it not ok sharing.

bugalugs45 · 12/04/2025 20:45

It’s not ideal obviously for a teenage boy and his mum but I think I’d still stay for a week , either sharing the bed or one of you takes the floor ( preferably the teenager ! ) .
Are you getting 100% refund for whole 7 nights if you stay ?

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