There is a woman who works at my local Costa who is surly and abrasive in her manner. I’ve been in a few times and she’s always the same - can’t be bothered, non-communicative and surly. While normally I tend to go to independent coffee shops, I sometimes go to this Costa because of where it’s located. Today I went in and this lady was just so blunt that I remembered her name because I’m considering giving some feedback about her via email to Costa. AIBU? I would have asked to speak to her manager but I think she is the manager, which makes her disregard for good customer service even worse! I’m aware this is definitely a First World problem, but what’s to be done? I don’t think Costa would be happy with how this woman conducts herself, and if no one ever says anything then she’ll just continue on as she is. Maybe she’s just being rude to me, I don’t know…no one else there at that time seemed too bothered about her, but perhaps we were all thinking the same thing but nobody wanted to say anything. I think she could tell she’d pissed me off because by the time she came to give me my drink she was suddenly trying to be polite. So she can do it, but chooses not to unless she thinks someone is going to complain. Thoughts?