What would you HONESTLY do in this situation?

OMG totally just keep them and don't say anything!

If you can afford to spend £300-£400 per month on clothes with this company you can afford to BE HONEST

@Friends1996 I would tweet them! (X them) asking if you can possibly keep the items. I might put it in the form of a humorous poem or something. You are a loyal and valued customer and hopefully they will recognise that! Nothing ventured, nothing gained!

This happened to me a couple of years ago. I contacted the retailer about it and they said someone will ring me about returning the items. Days passed and no phone call. I rang them again and nobody knew what was happening. Rang them again and still no straight answers.
In the end I thought I’m not wasting any more time waiting in a very long phone queue again. If they couldn’t be arsed making the effort to get the items back then I couldn’t be arsed wasting my time making the effort to “do the right thing.”
On one phone call I was on hold for an hour and then it cut off.

I kept the items and nobody ever contacted me.

Be honest.

Even more depressing is that they're presumably passing on their moral code to their children.

Honestly, I’d plan to return them but I’d probably end up keeping them. I find returning things difficult at the best of times. I work full time, I have kids, friends a dog and hobbies, I doubt I could be arsed to contact them (which they don’t make easy) to fix their mistake.

Contact them … the right thing to do. They might just tell u keep them.

I'd do this too.

In fact that's what I did when I came home to find 2 parcels for somewhere that wasn't my house on my doorstep. I phoned Argos (where they were from) who kept telling me I could take them back for a refund. When they finally understood that I hadn't bought them they told me to take them to the right house I don't even know where the address was, and don't have a car to transport huge boxes. Then they decided I could keep them!

Like many on this thread have said, I would 1. walk to the HQ of the company with the contraband items on my back (even if its across the country) to confess their error whilst beating myself with woodland sticks I found along the way, for the horrific delay they experienced in getting their clothes back. 2. If they let me keep the clothes, I would immediately call in to the nearest church to confess my un-pure thoughts and the temptation I faced when first receiving the clothes. 3. I would cut the clothes into small symmetrical squares and spend the next 6 months fashioning jumpers out of them for homeless hedgehogs.

be honest - easy

Contact them and ask them to set up a return

Same! I eventually gave mine to a charity I work for which helps the homeless entrenched in addictions.

I’m amazed how much traffic this thread generated! It seems there’s a lot of people angry at you for even pondering an alternative to returning the items. For the average person, this is kinda just a lucky error which for them to just take it is hardly going to bankrupt a company with the sort of turnover you described. I think people are just jealous tbh 😅 and I reckon the majority would stay silent for a few weeks then bag the items! Imagine a supermarket accidentally including some nice wines and posh cheese in their online delivery. Do you really think people would let them know even if the value was a few hundred. People generally evaluate risk of being caught when they decide what to do in such situations and for low risk things down to a company error I absolutely reckon most people would honestly gleefully keep!

I ordered a ton of stuff and it came whilst I was on holiday. Didn’t realise it but it got delivered to the wrong address. I of course said I hadn’t got it so they resent it. Three months later the people whose house turned up and gave me the oqrcel

i contacted them but they didn’t care. Told me to sell them or pass them on.

I wouldn’t bother just because I tried so much but they didn’t mind. 🤷‍♀️

Correct - there are things sold by Amazon and things sold by independents (small and large) using Amazon’s huge logistical coverage. Completely separate.

I’ve seen threads like this before and mumsnet have always been a moral bunch when I’ve read the replies. Realised I’m not as good of a person as I think lol and I imagine your replies are no different but honestly… I’d keep them unopened, wait to see if I hear from them/am charged, if I’m not then I’d be keeping them

Slightly different issue happened to me - I ordered one large vase from next and they delivered a huge consignment containing twelve!

I rang repeatedly asking them to come and collect them - the delivery driver had left the large container in my garage. Eventually I gave up and donated the 11 extra ones.

Morally I would let them know but not inconvenience myself in the return

Basically, this. I would certainly let them know but I am not making an inconvenient trip to the post office (where there is no easy place to park) in my precious lunch hour due to their mistake. They'd have to come and collect it from me. It's their mistake, not mine, so they can fix it. If they arent willing to do that then they arent getting it back.

You are spending £300-£400 a month on clothes?
after contacting them and return the items, I would book myself some therapy to understand why I’m so addicted to shopping!

I would be honest and I've had similar situations where I've contacted the retailer when I've received a refund / stuff I shouldn't have received. If they don't engage after I point out their mistake and offer to pay / return items, then I don't pursue it as it's on them, they are aware and they could get the situation sorted if they wanted to. But I would always make them aware.

I'd contact them and send the clothes back!

Something like this has happened to me and I told them. It wouldn’t occur to me not to.

This happened to me in December and they just added them to my account in March when they realised.

I hadn't got round to sorting it out because I had a death in the family then it was Xmas before anyone starts!

And how is it theft when they sent them to you? You didn’t rob them from a shop. They made a mistake and you’re not letting them know, that is not theft. Some might consider it morally wrong but it’s not theft FFS 😂