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Original poster

What would you HONESTLY do in this situation?

559 replies

Friends1996 · 09/04/2025 12:24

Say you ordered a few items from a big online shop (clothing), then successfully cancelled the order, and was refunded.

A few days later, you ordered a single item of clothing from the same place. Today that item was delivered, however they had also sent the items you had cancelled and was refunded for (probably around £120 worth of stuff).

Would you contact them about it or would you keep quiet, see if they emailed you about it and if you didn’t hear anything say 3-4 weeks down the line, just keep the items as normal? This is a place you regularly order from, spending between £300-400 a month.

What would you HONESTLY do?

OP posts:
IHaveAlwaysLivedintheCastle · 09/04/2025 20:51

ilovesooty · 09/04/2025 20:39

It's not meant to read pleasantly. It's a fact that there are significant numbers of posters who lie a lot and seem to have no worries about taking things that don't belong to them.

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And then think it's hilarious to mock posters who would return the goods.

godmum56 · 09/04/2025 20:48

Friends1996 · 09/04/2025 14:00

They have the same style of clothing, just in different colours and patterns, so once you know your size you know your size. I’ve liked every piece of clothing I’ve got from them

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yup I buy at Seasalt. I know my size and never send anything back.

Icanttakethisanymore · 09/04/2025 20:46

If I was happy to pay for them (ie. if they 'realised' and charge me) then I'd do nothing and see what happens. If I definitely didn't want to pay for them I'd send them back.

Coolasfeck · 09/04/2025 20:42

Similar happened to DM but it was a washing machine. Was honest and contacted Curry’s twice but they said the transaction wasn’t recorded and because it was not in the system they couldn’t take it back so she got it free.

stretchitout · 09/04/2025 20:42

Well, I wouldn’t do it myself but I’m not sure I appreciate those posts basically slagging off everyone on the site and accusing them of all sorts.

It is one thing to have strong morals but you don’t get to tell other people what theirs should be.

ilovesooty · 09/04/2025 20:39

stretchitout · 09/04/2025 20:33

This doesn’t read entirely pleasantly.

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It's not meant to read pleasantly. It's a fact that there are significant numbers of posters who lie a lot and seem to have no worries about taking things that don't belong to them.

grumpygrape · 09/04/2025 20:37

stretchitout · 09/04/2025 20:33

This doesn’t read entirely pleasantly.

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No, it doesn't does it ? It's a shame there are so many people with dodgy morals.

stretchitout · 09/04/2025 20:33

ilovesooty · 09/04/2025 20:31

I agree except that I'm not gobsmacked. The site has loads of thieves, liars and people who seem to have no moral code at all.

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This doesn’t read entirely pleasantly.

Ghosttofu99 · 09/04/2025 20:33

Friends1996 · 09/04/2025 16:28

I don’t shop fast fashion. The company is very ethical and only uses organic cotton etc.

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It’s not very ethical if you buy enough for more than one person though is it, unless you are passing it on to family and friends every couple of months.

ilovesooty · 09/04/2025 20:31

OldCottageGreenhouse · 09/04/2025 20:14

This x a million. I’m gobsmacked at the “I’m alright Jack so sod the rest” attitude on here.

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I agree except that I'm not gobsmacked. The site has loads of thieves, liars and people who seem to have no moral code at all.

Screwyoutwat · 09/04/2025 20:25

OldCottageGreenhouse · 09/04/2025 20:09

People like you are precisely why prices are going up and small businesses are going under. You should be ashamed of yourself

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Lol.

I would keep them too and feel even a bit ashamed. Judge away I couldn't give a shiny shit what a load of randoms on MN would think with their pearl clutching cats bum mouths.

IHaveAlwaysLivedintheCastle · 09/04/2025 20:22

I can't believe you even had to ask OP. It wouldn't occur to me not to let them know. I was sent a duplicate of a silk scarf I'd ordered. I posted it back by recorded delivery, postage was refunded and I've got 10% of my next order.

sabbii · 09/04/2025 20:16

Friends1996 · 09/04/2025 12:24

Say you ordered a few items from a big online shop (clothing), then successfully cancelled the order, and was refunded.

A few days later, you ordered a single item of clothing from the same place. Today that item was delivered, however they had also sent the items you had cancelled and was refunded for (probably around £120 worth of stuff).

Would you contact them about it or would you keep quiet, see if they emailed you about it and if you didn’t hear anything say 3-4 weeks down the line, just keep the items as normal? This is a place you regularly order from, spending between £300-400 a month.

What would you HONESTLY do?

Spot the lying, cheating summers versus honest folk

OldCottageGreenhouse · 09/04/2025 20:14

Hoppinggreen · 09/04/2025 17:19

The really awful thing about this thread is not that quite a few people would actually keep the clothes in these circumstances but that some people refuse to believe that anyone wouldn't and also the suggestion that being honest is something to be mocked
Really depressing

This x a million. I’m gobsmacked at the “I’m alright Jack so sod the rest” attitude on here.

MightAsWellBeGretel · 09/04/2025 20:11

Friends1996 · 09/04/2025 12:28

Why would you donate to charity when it’s clothing you wanted and they said to keep them? That’s a bit bizarre

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Bizarre to do a good deed when you've lucked out?

OldCottageGreenhouse · 09/04/2025 20:09

secretllama · 09/04/2025 20:01

I'd keep them. This thread is wild 🤣

People like you are precisely why prices are going up and small businesses are going under. You should be ashamed of yourself

OldCottageGreenhouse · 09/04/2025 20:08

I’d contact them. I was recently sent 2 sets of grow lights for my veg seed propagator, but only charged for one. Whilst I could have absolutely used them and as they were £70 each, I couldn’t have afforded two sets, I still emailed them and had them collected. I couldn’t live with myself if I didn’t. People doing the wrong thing in these situations, contributes (as well as shoplifting) towards higher prices in the large companies and small companies going under.

TinyTots31 · 09/04/2025 20:05

About 10 years ago I ordered clothes online which got delivered AND a few days later the same items got delivered again.. i kept them anyway, only just remembered about it reading this 🙈

Sweetpeasaremadeforbees · 09/04/2025 20:05

Contact them. My conscience wouldn't just let me keep them.

And sometimes just coming across someone who is honest really makes the day of the person on the phone dealing with it. Because they're used to dealing with twats trying to rip off their company.

secretllama · 09/04/2025 20:01

I'd keep them. This thread is wild 🤣

Motherearthisbusy · 09/04/2025 20:01

Oh just keep them.
laughing at the ‘be honest’ and ‘donating to a woman’s refuge’. Bloody hell keep the clothes and enjoy it! I would but then maybe I’m going to hell?

LoreOfBabylon · 09/04/2025 19:59

Hoppinggreen · 09/04/2025 17:56

1 email is hardly "running around"
But justify it however you want, its theft

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What makes you think I kept the item?

You might have time to send ‘1 email’ but I don’t when it’s someone else’s mistake.

JoshLymanSwagger · 09/04/2025 19:58

I'd keep them, but leave them in the packaging for a month or 2.

I ordered a bath mixer/shower tap and 2x basin taps (about £300), they arrived after I cancelled the order (I ordered a different set click n collect from screwfix). They refunded and said they'd sort out collection...they're still in the box in the garage and have been for 7 or 8 yrs now.

TheWelshposter · 09/04/2025 19:57

I would send them back because I'm trying desperately to declutter the wardrobes in my house and don't need any more stuff hanging around that I don't either need or want.

Boreded · 09/04/2025 19:44

Mouikey · 09/04/2025 16:04

Also had this happen:

m&s order 1 single feather duvet, received 5 (they sent the whole box). Contacted them and it was a blooming pain to get them sent back. No thank you or acknowledgement of the aggravation they caused.

amazon - driver dropped a whole container of parcels outside our house. Amazon couldn’t care less even though the driver left less that 3 minutes before and could have come back to collect them. It was for the next town over so no way was I going to deliver. Amazon said they would sort it out and we could keep it… there were around 50 parcels! Got all weird and wonderful things. Gave many away and kept a few for ourselves and put some through the food bank and local clothing bank.

i think honesty is the best policy.

How random that they left that much stuff with you. It must have been like Christmas when they said you could keep it