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What would you HONESTLY do in this situation?

559 replies

Friends1996 · 09/04/2025 12:24

Say you ordered a few items from a big online shop (clothing), then successfully cancelled the order, and was refunded.

A few days later, you ordered a single item of clothing from the same place. Today that item was delivered, however they had also sent the items you had cancelled and was refunded for (probably around £120 worth of stuff).

Would you contact them about it or would you keep quiet, see if they emailed you about it and if you didn’t hear anything say 3-4 weeks down the line, just keep the items as normal? This is a place you regularly order from, spending between £300-400 a month.

What would you HONESTLY do?

OP posts:
IHaveAlwaysLivedintheCastle · 10/04/2025 16:57

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

IHaveAlwaysLivedintheCastle · 10/04/2025 16:53

SunshineOmbreRainbow · 10/04/2025 16:00

If it’s irrelevant, why are you reading it? Other people are allowed to post their opinions. Why are you policing me? Everything is relevant. Today passport prices went UP. Who steals passport, how are passport prices going up and HOW does the consumer impact that?

That's not what the thread is about. The points you are making may well be valid but this thread is a simple question - would you keep goods that don't belong to you. Your opinion on the points you want to discuss is irrelevant to that question.

HamptonPlace · 10/04/2025 16:50

SpainToday · 09/04/2025 12:30

This - at some point in the future, it will crop up, so best sort it out now

it won't

BunnyLake · 10/04/2025 16:20

Growlybear83 · 09/04/2025 15:34

Of course you would 😆😆😆.

Yes I would. Why is that hysterically funny 🤷‍♀️

IHaveAlwaysLivedintheCastle · 10/04/2025 16:19

Growlybear83 · 10/04/2025 12:52

No, I really don’t think it’s appropriate to name and shame.

Oh as if you can identify which posters are lying. You made a sweeping, unfounded generalisation and are trying to backtrack

SunshineOmbreRainbow · 10/04/2025 16:00

IHaveAlwaysLivedintheCastle · 10/04/2025 15:56

I thought you'd said enough? Your latest point is still irrelevant to the subject of the thread.

If it’s irrelevant, why are you reading it? Other people are allowed to post their opinions. Why are you policing me? Everything is relevant. Today passport prices went UP. Who steals passport, how are passport prices going up and HOW does the consumer impact that?

IHaveAlwaysLivedintheCastle · 10/04/2025 15:56

SunshineOmbreRainbow · 10/04/2025 13:10

Is that why MP’s write everything off and give themselves huge bonuses meanwhile refusing to fund childcare and free school meals? My moral compass may be off but I’m not the one rewarding myself with bonuses from tax payers money and then refusing free schools meals.

I thought you'd said enough? Your latest point is still irrelevant to the subject of the thread.

AquaPeer · 10/04/2025 15:05

Growlybear83 · 10/04/2025 14:37

I know it’s off the original topic, but several people have mentioned that the clothes might be destroyed if they’re returned to larger retailers. Does that really happen? I’ve often revisited websites when something I’ve wanted was out of stock in the hope that a return might get put back online, and the stock levels change so regularly on sites like Next and Asos, with one item in a particular size suddenly becoming available. It had never crossed my mind that returned items might be destroyed.

Yes- there was an interesting panorama documentary on this, and it’s estimated 50% of returns are sent to landfill (that was from the guardian, a few years ago)

I think people think they get the coat back and sell it on. That’s the exception not the norm

one thing the article did say is that sometimes if the item is in perfect condition and can be re sold, the “email me when in stock” people are informed they can buy. That’s the most likely way it’s resold. If there isn’t a waiting list there often don’t even bother trying

Cadenza12 · 10/04/2025 15:03

If course you should contact them.

AuxArmesCitoyens · 10/04/2025 14:53

In short, yes:

www.nationalgeographic.com/environment/article/chile-fashion-pollution

Growlybear83 · 10/04/2025 14:37

ThreenagerCentral · 10/04/2025 13:29

For people saying it’s theft, it’s genuinely not theft. Stealing is to intentionally deprive someone of their property without intending to return it, but the OP hasn’t taken the clothes, they’ve been posted to the house. While it’s far more likely to be due to a mistake than an intention to gift the clothes, this is the shop’s mistake. If it’s a big one, chances are that clothes sent back are more often destroyed than resold, so I’d either keep them or donate them. Legally you’re fine.

I know it’s off the original topic, but several people have mentioned that the clothes might be destroyed if they’re returned to larger retailers. Does that really happen? I’ve often revisited websites when something I’ve wanted was out of stock in the hope that a return might get put back online, and the stock levels change so regularly on sites like Next and Asos, with one item in a particular size suddenly becoming available. It had never crossed my mind that returned items might be destroyed.

SunshineOmbreRainbow · 10/04/2025 14:22

MrsBennetsPoorNerves · 10/04/2025 13:51

I don't need to thanks. It was obvious that you were being sarcastic. I am merely pointing out that your sarcasm was misplaced.

Okay xo

MrsBennetsPoorNerves · 10/04/2025 13:51

SunshineOmbreRainbow · 10/04/2025 13:50

Look up sarcasm.

I don't need to thanks. It was obvious that you were being sarcastic. I am merely pointing out that your sarcasm was misplaced.

SunshineOmbreRainbow · 10/04/2025 13:50

MrsBennetsPoorNerves · 10/04/2025 13:44

Thanks, but I'm not seeking validation from anyone else.

Like I say, it's about self respect.

Look up sarcasm.

BreatheAndFocus · 10/04/2025 13:48

And a link:

“Items that firms send to you, but you didn't actually order are called "unsolicited goods". You're well within your rights to keep them.
You have no obligation to send them back to the company or to pay for them. If a company demands payment, that's a criminal offence.
But this doesn't apply to items sent to you by mistake (as happened to Robert); if the order was sent to you twice; or if there's extra stuff on top of what you ordered.
If a firm has left goods with you that weren't unsolicited goods, they still belong to the trader and you should try to give them back.
Firms can take you to court to recover their goods.
That happened last Christmas when online retailer Zavvi sent customers games consoles worth £170, instead of games that cost £20.
So if they were sent by mistake what do I do?
If items are sent to you by mistake, you will need to contact whoever sent them and ask them to collect the goods.
That shouldn't cost you anything or inconvenience you in any way. You should also give the company a reasonable deadline to collect the items.”

https://www.bbc.co.uk/news/newsbeat-30294748

Parcel delivery

Can you keep stuff delivered by mistake?

After a student is told by Amazon that he can keep £3,600 worth of gear sent to him in error, find out what your legal rights are.

https://www.bbc.co.uk/news/newsbeat-30294748

PhilosophicalCheeseSandwich · 10/04/2025 13:46

I was in this situation with a balance bike from a big retailer - they sent two in one massive box by mistake. We wanted to return one, but they said it was an admin nightmare and to keep it. We sold the spare one.

Contact the retailer and see what they say. If they say you can keep the items, well you can do it with a clear conscience. They'll probably arrange a return, but maybe not.

BreatheAndFocus · 10/04/2025 13:44

That’s not correct, Threenager. She’s not “legally fine”. These aren’t unsolicited goods, as they’re known, they’ve obviously been sent by mistake because of her previous order. These items belong to the company and the OP should contact the company, inform them and ask for them to be collected or a means sent that she can post them back to the company.

MrsBennetsPoorNerves · 10/04/2025 13:44

SunshineOmbreRainbow · 10/04/2025 13:41

Well done.

Thanks, but I'm not seeking validation from anyone else.

Like I say, it's about self respect.

SunshineOmbreRainbow · 10/04/2025 13:41

SDTGisAnEvilWolefGenius · 10/04/2025 13:12

Because other costs went up, @SunshineOmbreRainbow. I think it is naive to think that businesses/shareholders/corporations suck up losses by theft etc from their profits, and don’t hand those costs on to the customer.

Lol

SunshineOmbreRainbow · 10/04/2025 13:41

MrsBennetsPoorNerves · 10/04/2025 13:20

Some people value self respect more than they value money?

Well done.

ThreenagerCentral · 10/04/2025 13:29

For people saying it’s theft, it’s genuinely not theft. Stealing is to intentionally deprive someone of their property without intending to return it, but the OP hasn’t taken the clothes, they’ve been posted to the house. While it’s far more likely to be due to a mistake than an intention to gift the clothes, this is the shop’s mistake. If it’s a big one, chances are that clothes sent back are more often destroyed than resold, so I’d either keep them or donate them. Legally you’re fine.

PuppiesProzacProsecco · 10/04/2025 13:26

Jeez, everyone on here is so honest. I'd keep the stuff and keep my mouth shut.

MrsBennetsPoorNerves · 10/04/2025 13:20

SunshineOmbreRainbow · 10/04/2025 13:11

People are so delusional and brainwashed into doing the right thing. Yet, there are so many corrupt billionaires and millionaires who live better standard of live who won’t blink at tax avoidance.

Some people value self respect more than they value money?

SDTGisAnEvilWolefGenius · 10/04/2025 13:12

SunshineOmbreRainbow · 10/04/2025 13:07

Prices go up regardless, that’s a scam you’ve been told which you naively believe. Why did everything go up in Covid when majority people were home and not stealing?

Because other costs went up, @SunshineOmbreRainbow. I think it is naive to think that businesses/shareholders/corporations suck up losses by theft etc from their profits, and don’t hand those costs on to the customer.

SunshineOmbreRainbow · 10/04/2025 13:11

People are so delusional and brainwashed into doing the right thing. Yet, there are so many corrupt billionaires and millionaires who live better standard of live who won’t blink at tax avoidance.