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Original poster

What would you HONESTLY do in this situation?

559 replies

Friends1996 · 09/04/2025 12:24

Say you ordered a few items from a big online shop (clothing), then successfully cancelled the order, and was refunded.

A few days later, you ordered a single item of clothing from the same place. Today that item was delivered, however they had also sent the items you had cancelled and was refunded for (probably around £120 worth of stuff).

Would you contact them about it or would you keep quiet, see if they emailed you about it and if you didn’t hear anything say 3-4 weeks down the line, just keep the items as normal? This is a place you regularly order from, spending between £300-400 a month.

What would you HONESTLY do?

OP posts:
Swiftie1878 · 09/04/2025 12:28

Be honest and send the items back.
The alternative is theft, whatever you tell yourself.

PaintYourAssLikeRembrandt · 09/04/2025 12:27

I wouldn't say anything and see what happens, and I wouldn't feel guilty bout keeping the clothes if they didn't contact me either.

If it was a small business my answer would be different.

Gundogday · 09/04/2025 12:27

Has the refund actually gone through and entered your bank account, or have they they just told you that you’re being refunded?

Hoppinggreen · 09/04/2025 12:27

I would tell them
Otherwise its theft

EBearhug · 09/04/2025 12:27

I would contact them. But I suspect many others wouldn't.

If they said, "keep them," I'd donate to charity, or I'd return them as requested, but point out it should be at their expense/my convenience, as it was not my error.

TheJollyMoose · 09/04/2025 12:27

I would honestly tell them their mistake and have them arranged to send back because I’m not a thief.

Hoardasurass · 09/04/2025 12:26

Contact them and be honest

stretchitout · 09/04/2025 12:26

This did happen to me and I was honest. I was tempted not to be but in the end I had to be. And they let me have them free!

ScaryM0nster · 09/04/2025 12:26

Contact them.

It’s just brewing an issue for further down the line otherwise.