What would you HONESTLY do in this situation?

Once upon a time I would’ve contacted them. I was sent a duplicate coffee order once and then when I called them to let them know (assuming they would let me keep it) they said I could have it but they charged me full whack. I swapped my coffee order following that to a new brand.

now I would just leave it, and if they contacted me say I’d been on holiday and I’ll check when I’m back.

If the business is successful then it somehow absolves you of any guilt?

Ok to take from someone if they can afford it?

Keep it - big businesses factor in these small (in their eyes) mistakes. They might even have software/AI that recognises you are a regular high spending customer and decides it’s not worth them trying to rectify their mistake, as they might lose you as a customer.

It's strange how people wouldn't brazenly walk out of a shop with the stolen items but they'd happily keep items they haven't paid for.

Theft is theft as others have said.

Sure, there's an error that's not the OP's fault but I do think there's a basic level of moral decency in which you should alert the company that you have received goods you haven't paid for and either offer to pay if you wish to keep them or ask for a return to be arranged.

You're spending £300-£400 a month of clothes?! Who on earth or what on earth are you clothing?!

I would contact them and tell them to arrange a pick up. I would not put myself to any inconvenience to return them, though.

we ve been through something similar with Nespresso and that is what we did. They did eventually pick it up. ( though we live fairly rural, so no problems with leaving things outside, and all our delivery people know us)

I’d contact them. This has happened to me in the past more than once — big department stores tend to tell you to keep the items, because it’s too much of a hassle for them accepting items back they’ve already sent out, since there is usually no record on their side that the items were sold. Smaller shops send a prepaid postage label so the items can be returned.

I had this with m and s. I contacted them and they said to keep them (no good to me as too big!).

I’d be honest and contact them. I’d worry that someone might lose their job and I couldn’t live with that.

I'd not say anything

If I had already cancelled the order then obviously I didn’t want the items so would send them back. Also, it’s stealing and stealing is morally a really shitty thing to do.

If I really did use them as much as you say I'd be concerned they'd realise further down the line. I'd also probably feel loyalty to this company a bit if I used them so much, so I think I would maybe say something. Also I'd presumably not be too poor if I could spend that much on the first place on a monthly basis.

But if I was flat broke and knew I could sell the stuff on fairly easily and it would mean I could pay my rent/feed my family then I'd probably say fuck all.

But that doesn't answer the question does it
How much does a business have to turn over before you think its ok to steal from it?

So? That means you can steal from them?

Very well put! It's frightening how many people would happily steal the items.

I'd be honest At Christmas Amazon refunded us for 3 large items we had kept, no intention of sending them backI. contacted them and they said keep tge refund and the item.

I have morals and I'm not a thief so I would tell them.

Just out of interest how big does a businesses turnover have to be for you to steal from it?

I’d email them and let them know. State you can not get to a post office /shop to return so you will need them to collect the items they sent to you by mistake. Don’t chase up the message but keep a note of it. Be clear in your message you have confirmation you cancelled in time to not have them sent.

They are most likely to either offer to collect them or let you keep them. You might not get any response.

They wouldn’t have to do anything. If you refused to send them back they would just charge you for it.

Something similar happened to me with furniture. We ordered a lovely chair and something went a bit haywire and we ended up receiving a second a few weeks later. I loved the chair, wanted two of them and had the space but we didn't want to pay for two. It was a good few hundred quid but we did contact them and send it back.

🤣

But surely I'd you wanted them then you wouldn't have cancelled the order.

This has happened to me on many occasions, believe it or not. The one time I kept it was when they failed to send a courier to pick it up, it sat bagged up in the corner of my living room for 4 weeks then I opened it again and kept it.
Every other time I have returned the item.

Oh, except once, and it was Christmas lights. I got a notification that they had a stock issue and the order had been cancelled, so I wasn't expecting them to arrive. They came 3 weeks later and were already on my tree when I realised I had been refunded. This was the days before internet banking on your phone though.