What would you HONESTLY do in this situation?

I’d probably like to keep them, but my mother didn’t raise a thief.
Amazon have sent me expensive things twice and I’ve always let them know (and they’ve always said keep it). Toast also sent me probably 1k worth of clothes and homeware when I’d just ordered a t shirt, they did collect it though!
However, I am not struggling financially to feed my children - if I was I would see it as a gift from the universe and sell it on.

I would do as you say and keep them for a while and see if they realise and make sure you definitely have been refunded.

I once ordered a beauty product Amazon and they sent 6. They were in a box so I guess they were sat on a shelf unopened looking like a single item. And the box was still really small with 6 in. I kept them. I doubt Amazon has any real capacity to deal with such an issue. And I also couldn't be arsed to sort it out.

Turnover isn’t profit, you could turnover whatever number you want and make zero profit. That’s because costs have to come out of turnover.

I think if you keep the items you’re not a good person

I think there is a phenomenon that exists where people think if I’m doing something then other people must do it too.

Being honest, for that amount I would contact them especially if you use them regularly. Although if it was one item I probably wouldn't.

I would contact them. Just bc it’s a big business eg John Lewis or Sainsbury’s doesn’t mean they aren’t struggling right now. I’ve worked for big businesses and things like this do really sting their bottom line no matter what people tell themselves

It's their mistake and up to them to chase it. I'm not their admin assistant.

I'd put them away in a cupboard for a couple of weeks and if they've not contacted me I'd just keep the stuff.

Bon Marché was turning over £200m pa when it went into administration in 2020.

Don’t be fooled by the millions. Customer returns are hurting fashion retailers who operate online.

You are just bringing closer a time when we will buy our clothes from Amazon.

Look, you’re a thief. Stop with all the attempts to mitigate. If you’re ok with being dishonest and a thief, that’s ok, just own it. But accept that not everyone is dishonest and a thief like you, even though you would clearly like to believe that they are. 🤷‍♀️

Not "holy" - just people who choose to be honest.

Except quite a few of us have been in this EXACT situation (in my case 3 times) and haven't kept them. Not only that but a few of us have said even after we were told we could keep them, we donated the free items to a charity.

Don't judge everyone by your own scummy morals. There are still lots of people who know to do the right thing. Nothing in life is free and there will be "payment" further down the line, usually decent people losing their jobs.

I would contact the company.

For those who say they would if it was a small business, where do you draw the line? If not 30 employees? 29? 28? What about turnover? Is £1m okay but not £99,999? You are either a thief or you’re not - no l ambiguity with that one.

Or not like a thief

I'd contact them, provided they made it reasonably easy for me to do that (an email, a phone line that actually gets answered). If it was a lot of hassle or if they didn't respond, then I wouldn't keep on spending my time chasing.

I'd check that there wasn't an error that meant they had reordered them for me and charged me. If I was certain I'd not be charged I'd do nothing as I'm not inclined to go to a lot of faff returning items sent to me in error by a huge company that makes a ton of profit and which would like as not end up in landfill. After a suitable time had passed for then to contact me if they were going to, I'd donate them to the charity shop, because presumably if I'd returned them, I didn't want them.

Contact them. In all like they will say keep them if you’re a prolific customer.

When this has happened to me I've kept the stuff - their mistake. When I've asked other people they've said the same 😊

Happened to me and I kept everything. Ordered the presents for the teens so lots of stuff from jd. Preferred very early before the Xmas rush. Because an evri delivery woman was off locally the order I later found out was just sat at the depot. I didn’t know that though and just got notifications from Evri that didn’t make sense. So I contacted retailer said it wasn’t delivered and they resent next day dpd. Same week my original order turned up so kids had double of things. Evri needed to sort their shit out tbh .

I would let them know. Because otherwise it would be stealing.

I’d contact them .

I would just keep them and not say anything. Everyone on here clearly has a stronger moral compass than me 🤣

You clearly want people to say they would keep it, like you would @Friends1996 But no, I would NOT keep it. I would ring them/contact them and tell them about it. And I think it's pretty disgusting to do anything OTHER than ring them

It's still dishonest.

This has happened to me a couple of times where an order has erroneously been sent twice. No matter who the company is or what their annual turnover is, I would let them know. I would expect them to arrange for collection or provide a prepaid returns label that could be dropped off at my village post office and not entail me having to travel elsewhere to an Evri drop off point, for example.

A couple of years ago I ended up with double the rat poison I had ordered because the company told me I could keep the extra delivery.

I'd message them but be clear that a return shouldn't be any inconvenience or cost to you at all ie they need to send a courier when you say you're available. Often they say to just keep it.

Has happened to me, would always contact them.
Wouldn't occur to me not to