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Original poster

What would you HONESTLY do in this situation?

559 replies

Friends1996 · 09/04/2025 12:24

Say you ordered a few items from a big online shop (clothing), then successfully cancelled the order, and was refunded.

A few days later, you ordered a single item of clothing from the same place. Today that item was delivered, however they had also sent the items you had cancelled and was refunded for (probably around £120 worth of stuff).

Would you contact them about it or would you keep quiet, see if they emailed you about it and if you didn’t hear anything say 3-4 weeks down the line, just keep the items as normal? This is a place you regularly order from, spending between £300-400 a month.

What would you HONESTLY do?

OP posts:
Lougle · 09/04/2025 13:21

I ordered an expensive duvet. I got two. I contacted the company and the lady asked if I could take one back to the nearest branch of the company. I said I wasn't prepared to do that, because it wasn't my error, but they were welcome to arrange a courier, or I could keep it. They arranged a courier. All good. Would never have said nothing.

StrangerThings1 · 09/04/2025 13:20

Friends1996 · 09/04/2025 12:28

Why would you donate to charity when it’s clothing you wanted and they said to keep them? That’s a bit bizarre

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Thought the same 😂
I suspect she wouldn’t actually do that though

ohpoowhatnow · 09/04/2025 13:20

Depends what kind of company it was … small business then return. Large corporation then keep

Riaanna · 09/04/2025 13:20

Have been in this situation. I told them. They asked me to return. I wasn’t able to so asked them to collect. They didn’t. I chased. They still didn’t. I gave up and kept them. Just left them in original condition for 6 months before I plucked up the courage to actually wear!

Doitrightnow · 09/04/2025 13:19

I have been in this situation several times and I contacted them.

More than 50% of the timetable they told me to keep it.

junecat · 09/04/2025 13:19

Happened to me. I rang and told them and they said to keep it. Mine was a duvet so they may have thought the size / cost to return wasn't worth it 🤷‍♀️

Hoppinggreen · 09/04/2025 13:19

Allaboardtheraveytrain · 09/04/2025 13:14

I suppose you're right. Philip Green definitely wasn't a thief and you'd be definitely wrong for not being honest with him

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Did OP order these clothes from Philip Green then?

ButterCrackers · 09/04/2025 13:18

Let them know. They might say keep the things because of the cost of sending it all back. You’d then feel ok wearing the items. If you are asked to send them back postage paid by the sender perhaps you’ll get a money off discount for your honesty.

Supersimkin7 · 09/04/2025 13:18

Contact them. They don’t turn up
to collect imho.

whathaveiforgotten · 09/04/2025 13:18

Do you get rid of stuff every time you buy new bits? Four new things every month soon adds up when it comes to wardrobe space, surely?

Globules · 09/04/2025 13:17

It's happened to me several times and I've always let the company know. Sometimes I've been instructed to keep the items, other times to return.

Whenever I've been told to return them, I tell the company when I'm available for them to send a courier.

Burngreave · 09/04/2025 13:17

I’d contact them and make arrangements to return them. Mistakes happen, I’m not about to turn into a thief for £120 of clothing.

MidnightGloria · 09/04/2025 13:17

I'd keep them. I'd put them aside for a month or so and return them if the company realised the mistake and asked for them back, but I wouldn't go out of my way to notify them.

Thindog · 09/04/2025 13:17

It is stealing if you keep them.
If it’s a genuine mistake the onus is on you to do the honest thing.
Do not be a thief.

Doolallies · 09/04/2025 13:16

Im pleased to see most people would return. I was wondering if morals in the uk really had gone to shit. So depressing watching people shoplift from Greg’s and boots lately

SmallFiresBurning · 09/04/2025 13:16

I’d contact them, and get a return arranged - although I might try them on if I was intending on reordering them when I had the funds, so I’d know if I definitely wanted them. I work in retail and I’m not a thief.

GeorgeMichaelsCat · 09/04/2025 13:15

Contact them.

HangryBrickShark · 09/04/2025 13:14

It's happened to me. If you ring them and say you are going to struggle to return them but will try they will let you have them.

Allaboardtheraveytrain · 09/04/2025 13:14

Hoppinggreen · 09/04/2025 13:05

Or not like a thief

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I suppose you're right. Philip Green definitely wasn't a thief and you'd be definitely wrong for not being honest with him

DeathAndParsnips · 09/04/2025 13:12

I’d contact them of course because I’m not a thief and stealing is not acceptable and is wrong whether it’s from a large or small business.

SouthLondonMum22 · 09/04/2025 13:12

I'd be honest and hope they allowed me to keep them anyway. I'm not a thief.

Enthusiasticcarrotgrower · 09/04/2025 13:12

It’s their mistake so I would return it but make sure they paid for postage and ideally arranged collection.

ukathleticscoach · 09/04/2025 13:12

As its clothing you didn't even want 'returns' just contact them and let them know

Anonym00se · 09/04/2025 13:10

Friends1996 · 09/04/2025 12:42

They turn over 32 million pound a year…

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Sounds like half of that is solely from your custom! Do people really spend hundreds a month on clothes??

Turnover means nothing. They could be turning over 10s of millions and still be going bankrupt.

Overthemountaim · 09/04/2025 13:09

Similar thing happened to me, was big multinational clothing chain, goods didn’t turn up, got refund, then they did turn up. Was about £100 value I think, stuff for kids, I dithered and dh laughed and said ‘sometimes you lose, sometimes you win’ -I took it as one of life’s little wins…