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Original poster

What would you HONESTLY do in this situation?

559 replies

Friends1996 · 09/04/2025 12:24

Say you ordered a few items from a big online shop (clothing), then successfully cancelled the order, and was refunded.

A few days later, you ordered a single item of clothing from the same place. Today that item was delivered, however they had also sent the items you had cancelled and was refunded for (probably around £120 worth of stuff).

Would you contact them about it or would you keep quiet, see if they emailed you about it and if you didn’t hear anything say 3-4 weeks down the line, just keep the items as normal? This is a place you regularly order from, spending between £300-400 a month.

What would you HONESTLY do?

OP posts:
LittleBigHead · 09/04/2025 13:51

Friends1996 · 09/04/2025 12:29

I completely agree about if it was a small business, there would be no hesitation!

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So are you looking for justification for your planned dishonesty from random strangers on the internet @Friends1996 ?

Look, I get your thinking - a huge company. A couple of hundred pounds is nothing to them.

But you still have to live with yourself. I'm surprised it's even a question, but then . I know my own ethical boundaries.

Ddakji · 09/04/2025 13:50

Friends1996 · 09/04/2025 13:49

It was unexpected and I cancelled before it was dispatched

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Oh, fair enough then.

Original poster
Friends1996 · 09/04/2025 13:50

roses2 · 09/04/2025 13:48

You spend £300/month on clothes and rarely leave the house as you are disabled?

I don’t drink, smoke or anything like that so yes I like to treat myself to clothes - where’s the harm in that? I also never said I rarely leave the house, I can just never predict a flare up and when that happens, I can struggle to go out until it settles down

OP posts:
Megifer · 09/04/2025 13:50

roses2 · 09/04/2025 13:48

You spend £300/month on clothes and rarely leave the house as you are disabled?

What's your point?

Original poster
Friends1996 · 09/04/2025 13:49

Ddakji · 09/04/2025 13:48

I would keep them as you suggest, wait a bit and then they’re mine.

Though I do think buying stuff and returning it because you can no longer afford it is taking the piss, and is why more places are getting rid of free delivery and returns.

It was unexpected and I cancelled before it was dispatched

OP posts:
roses2 · 09/04/2025 13:48

You spend £300/month on clothes and rarely leave the house as you are disabled?

Ddakji · 09/04/2025 13:48

I would keep them as you suggest, wait a bit and then they’re mine.

Though I do think buying stuff and returning it because you can no longer afford it is taking the piss, and is why more places are getting rid of free delivery and returns.

Original poster
Friends1996 · 09/04/2025 13:47

TinyTear · 09/04/2025 13:45

Still? do you need 4 new items of clothing a month?

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What has that got to do with anything exactly?

OP posts:
LittleBigHead · 09/04/2025 13:47

I'd contact them. I'd be irritated but not want to steal.

Momtotwokids · 09/04/2025 13:47

Friends1996 · 09/04/2025 12:29

I completely agree about if it was a small business, there would be no hesitation!

Show quote history

You are stealing. Doesn't matter if the business is small or amazon

IdLikeThingToSpiralIntoControl · 09/04/2025 13:46

I’d contact them and arrange to send it back.

Same as I did when Next delivered a large order to our address but with a random name. The person had checked out as guest checkout, and obviously just put the wrong address, but Next couldn’t tell where it was supposed to be for as it was logged as our address.

GeorgeMichaelsCat · 09/04/2025 13:46

Amazon sent me items in error, they told me to keep them. I did tell them though.

TinyTear · 09/04/2025 13:45

Friends1996 · 09/04/2025 12:58

Tbh their items can be £70-80 each, so some months it’s only 3-4 items…

Show quote history

Still? do you need 4 new items of clothing a month?

Lilactimes · 09/04/2025 13:45

Friends1996 · 09/04/2025 12:24

Say you ordered a few items from a big online shop (clothing), then successfully cancelled the order, and was refunded.

A few days later, you ordered a single item of clothing from the same place. Today that item was delivered, however they had also sent the items you had cancelled and was refunded for (probably around £120 worth of stuff).

Would you contact them about it or would you keep quiet, see if they emailed you about it and if you didn’t hear anything say 3-4 weeks down the line, just keep the items as normal? This is a place you regularly order from, spending between £300-400 a month.

What would you HONESTLY do?

I would tell them 100%
It’s the right thing to do.
Hopefully they will say you can keep it.

gamerchick · 09/04/2025 13:45

Yes I would contact them and be honest.

It's obvious you're going to steal them, so just crack on with it. You don't need validation from us. They'll probably let you keep them anyway.

GiantRoadPuzzle · 09/04/2025 13:44

Somewhere like M&S, Next, ASOS etc I have had duplicate items sent or received items despite getting refunds. I have 100% kept them or sold them.

Megifer · 09/04/2025 13:44

When this happened to me I contacted them and said they'd have to send someone to collect at a specific time on a certain day, after some back and forth of them asking if i could post (nope) they obviously decided it was too faffy and told me to keep them 😃

MeowCatPleaseMeowBack · 09/04/2025 13:43

Similar situations have happened to me and I contacted them. Mostly I've been told to keep the items. Once they said they would send a courier to pick it up, but they never did. It wasn't something I wanted (someone else's delivery had been delivered to me) so I gave it to a charity shop.

Queenanne20 · 09/04/2025 13:43

I'd contact them, secretly hoping they'd tell me to keep them, but tell them they'll will have to arrange collection at my convenience. If I didn't tell them I'd be worried that they would invoice me at a later date.

Missey85 · 09/04/2025 13:41

This happened to my friend she contacted them and they told her to keep the other items 😊

Bobbie1976 · 09/04/2025 13:41

Honestly? I'd keep it.

BreatheAndFocus · 09/04/2025 13:41

I’d contact them, check the original refund had been actioned and then explain they’d sent the original order with the new item and ask what you should do.

We all pay indirectly for theft (by increased prices) and anyway if you keep them you might be charged for them at a later date. Honesty is the best policy here.

Iwannakeepondancing · 09/04/2025 13:41

I would keep them for sure if it was a big company.
My brother had a garden furniture set sent twice and kept it!

jambunny · 09/04/2025 13:41

Twice I’ve been sent items by mistake and informed the company. One time they said they’d arrange a courier to pick up but never did, so I sold the item on eBay a year later. The other time they wanted me to cart the large item to a post office which I wasn’t able to do so they told me to keep it.
I would be inclined to let them know.

notawittyname1954 · 09/04/2025 13:40

I would contact them. It happened to me and when I did they said keep them but if they dont I would return but ask them to pay for the postage.