What would you HONESTLY do in this situation?

Return them

Keeping them is tantamount to shop lifting.

Although there is a glitch in their IT system, it may come to light and you will be shown to be stealing.

It's pointless quoting their annual turnover (I mean- you've actually looked! That's very telling in itself.)
Annual gross turnover is meaningless - of course you can dig further and maybe see what the CEO earns . Why not? Will it confirm you're right to steal?

Is this Boden? Just thinking of a clothing company where most items are £70-80 a piece. It's not M&S for sure.

That’s not legally true. Firms can take you to court to recover their goods, if they wanted to.

Morally it is no difference what size of business it is, it comes down to whether you think you are entitled to something for nothing because someone made a mistake.

Marjory the trash heap from Fraggle Rock is my style icon.

THE TRASH HEAP HAS SPOKEN.

They weren't unsolicited though, in that they weren't sent out of the blue.

OP ordered the items, cancelled them and obviously due to an admin mixup they've been sent out. Morally, if not 100% legally perhaps it is theft.

Any decent person would get in touch with the company and ask them to arrange collection.

I'd keep them.

So i assume you would feel justified in shoplifting from a business with a turnover of around this amount , as you are still stealing the items , regardless of how you came to have them without paying for them .

I once ordered a case of wine to be delivered to my school address, a couple of days before we finished for Christmas it hadn't arrived. On the phone they said they'd sent it to the wrong address, a pub with a similar name but they would express deliver another to my home address which they did. On returning to work in January there was another case to the correct work address and when I phoned they said to keep it, it was easier than having it collected!

@Friends1996 I’d tell them. Even if it were a big company, because ultimately this kind of thing would add to their costs which get passed on to the customers, even if only pence it would add up if it happened a lot, or mean less pay for employees. There is always a cost somewhere and my conscience would niggle me otherwise.

Amazing how people ask these questions and then say 'oh, no, the country's gone to shit'. Of course it has, if people are even thinking about things like that.

I’d contact them. It wouldn’t occur to me to do anything else.

I'd probably tell them but I wouldn't be going out of my way to send them back. They could collect them with a one hour time slot. I might be more accommodating to a small business but I still wouldn't go out of my way to rectify their error.

If they told me to keep them I'd sell them if they didn't fit or didn't like them or keep them if I'd ordered multiple items and kept some but returned others.

Keep them.

It's not stealing. They sent you a parcel, addressed to you. It's yours. People send unsolicited parcels and gifts all the time.

Stealing is walking into a shop and taking things off the shelf.

Obviously parcel them up, and email the supplier
If they don't reply within 10 working days, or they expect you to post them back at your own expense, keep them

Keep it somewhere safe, see if they email, if they do then return, if they don't then keep them

Yep.

This argument that screwing over big companies is somehow ok compared to ma and pa's corner shop is utter bullshit. Theft is theft.

Big companies can fail just as easily as small companies. Remember BHS? Littlewoods? Topshop? The list is endless. Each time they fail people lose their jobs and lives suffer, the same as for little companies.

You spend £300-400 a month with this retailer but have never returned anything to them?

I genuinely can't imagine spending that in clothes a month but even if I did, I can't imagine ordering clothes online so regularly and never needing to return anything because it was too big/small/ weird fabric/ didn't suit me.

It's all very odd.

I would honestly contact them. I couldn’t sleep soundly if I had it hanging over me. I believe what goes around comes around, and ultimately their inventories and tracking will show you have the product.

I would ask them to arrange a collection method that’s convenient for me though. I wouldn’t be put out to return it.

I probably would try it on, and anything I liked I’d re-buy.

Similar happened to me, although in my case I went through the steps for checkout but didn't input my card details. Aborted the purchase without putting in payment details as I felt I couldn't afford them at that moment. But a day later I got confirmation that my order has been despatched. I informed the company of the error, and refused the package when it arrived, so it got returned. I got an email thanking me, and a sizeable discount on my next order.. I wouldn't keep it. Wouldn't feel good about myself.

Such a weird comment, with a touch of ableism I'd argue.

I 100% would tell them and have done in similar circumstances. I was asked to return a fancy new limited edition gaming system I was once sent by mistake by Amazon but otherwise am usually told to keep the items. That means I’ve been honest and I get free stuff. It doesn’t make any difference if it’s a big company or not. I like being an honest person. I get value from it. I’d expect the company to make it easy to return the items.
I find people that try and justify dishonesty a bit pathetic tbh. If you are happy to keep stuff that isn’t yours then at least accept that’s where your moral standard lies and don’t try to pretend it’s justifiable.

This.

This its happened to me a few of times and I have contacted the company each time.

Mehhhh
Keep them