What would you HONESTLY do in this situation?

Honestly? I’d contact them to advise that the parcels had now been delivered and either arrange collection/return or to pay for them if you still want any of them. They will have a record that you’ve received them and you both know that you have not paid for them so keeping them is theft.

Of course it makes a difference.
The ignorance here is madness.
Have you no idea how major supermarkets have to hike their prices to cover shoplifting? So the people who steal make everyone suffer.

Take a long look at yourself in the mirror. There is no defence for stealing whether it's from a small high st shop or a major online retailer. if you think there is, I'm sorry for you.

Was going to pitch in and say the same. It was a heated clothes rack, an hour after I ordered it a friend offered me her’s so I cancelled but it came anyway. They said to keep it. AND THEN THEY SENT ANOTHER ONE! They said keep that one as well. So me and my neighbours on both sides all got a nice new heated clothes rack 😆

You are right that the big business won’t suffer, @PaintYourAssLikeRembrandt - but that is because they put a % on the price to cover loss from ‘shrinkage’ - theft, breakage etc. So all the customers are paying it.

I would contact the company to tell them what’s happened - in fact, I’ve done this in the past with internet orders and online supermarket shopping. Mostly I’ve been told to keep the extra item/s - except for the time when Tesco mistakenly delivered two bottles of very nice wine. That time they sent the driver back to pick them up. 😢😢😢

You think being honest is "Bleurgh"?
No wonder this country is screwed
Should I steal something shouldn't even be a question and as for people who say they wouldn't being called names and mocked, thats fucking horrendous.
Keep the stuff if you want OP but it IS theft, at least try and be honest about that.

I wouldn't say anything. If it was a small independent shop I would, when the person you email is the person who packaged it, made the mistake, bears the cost themself. When it's a big organisation it really doesn't make a difference to anyone and I wouldn't want to get another thing put on my plate to rectify someone else's mistake when no one has been affected. Tbh bringing it to their attention could get someone in trouble.

some people tie themselves in knots trying to defend stealing.

The likelihood is they would tell OP to keep them rather than send a postage label for a return, but she needs to contact them.

It's very clear what happened. The order was refunded at the same time as the items were despatched.

Gross turnover of £32M is not actually big for a clothing company anyway.

I'd email them straight away. It wouldn't cross my mind not to tell them. It's much the best way, to go through life with a clear conscience. Treat others etc. How would you like it if you had a business and someone stole from you?

Everyone being so righteous and honest! Bleurgh.
I would keep them and I think you should too, 😀very rare in life for things Like this to happen so take them when you can!

Always be honest. That’s how I feel in general about everything. I once received a T-shirt in an order from ASOS that wasn’t mine. I told them and they asked me to return it. The return price was more than the T-shirt, in the end they told me to keep it.

E-mail them:

"Dear Big Company. You recently delivered some items to me but I had previously cancelled my order for these items and I have received a refund. You are welcome to arrange their collection, with no charge to me, from my address at a day and time that is convenient to me. Please let me know your preferred next steps to resolve this issue".

If it's a big company, there's a 50/50 chance they won't be arsed and you'll get to keep them.

Contact them

I bought some gifts in Waitrose recently and paid with contactless and took the items. When I got out of the store I checked my bank app as I sort of thought that was not the amount I'd expected.
Turned out they hadn't charged for one of them. The person serving me (I was at a till) clearly hadn't scanned it.
Honestly, I just walked away with it. I didn't have time to go back as I was in a rush to get to my event with said gifts and I'm not 100pc sure I would have done even if I had time. My view was that the member of staff was clearly responsible to scan the items, they were clearly laid out for scanning and so it was reasonable for me to assume it had been done correctly

Turnover means nothing. It just means how much money goes through the company. It's not the same as profit.

For example, a small, local trader like a roofer or a window fitter could turnover 100s of 1000s a year because their customers are paying them high amounts. But that's because the products are expensive, not because the profit margins are high.

I agree with you - if the company sends the items to you then it's their error and becomes the customers' inconvenience to them contact them and return them. I don't think it's the same as theft at all, it's the company sending you something you've asked them not to send.

I would still contact an individual seller (like on Etsy) or smaller company though, just to be nice. Don't think I would bother with a big company.

I had this with some face flannels

I ordered 6,6 arrived,and then another 6 and another,and another

It took a week or so for the parcels to stop,by which I had over 60 face flannels

I contacted the seller to let them know,to please stop sending them and could I have a pre-paid label and I'd send them back as i hadn't ordered so many

I got the rudest message back,telling me to send them back at my own expense and practically telling me I'd stolen them

I sent another message back,telling them I hadn't ordered so many,I hadn't paid for 60+ face flannels-only the 6 I'd ordered and could I have a label and I'd send back the ones I hadn't ordered,I'm damned if I was out of pocket for their mistake

I even got in touch with ebay to sort it out and didn't hear anything back

Never heard a thing back from the seller so kept them-most are still in the packaging and sat in the airing cupboard

And the ones I did order,they've never been used as dp went off the idea of using them!

Normally I'd own up and sort it out,but these sellers where unbelievably rude,ignored me when I tried again to sort it out and ebay where no use at all

Because I guess PP assumed that when you cancelled the items you no longer wanted them. Thats what I assumed too.

I've also just spotted on the end of your post that you regularly spend £300-£400 on this website - is this just on clothes?! 😮Per month??? 😮So you don't even have the excuse of being short of a few bob. I'm not sure how you are justifying this to yourself, but you need to at least offer to do the right thing.

Unless it was a small business / independent, I would definitely keep it.

Regardless of whether it was an item I'd initially wanted or not, I would still let them know.
It's their error but keeping the items is morally wrong.
Absolutely fine to explain why retuning is difficult and asking about a courier. Then if they say to keep the clothing you can do so with a clear conscience.

In my experience when you contact they say it's their issue and to keep it. I had a situation with a big brand where they told me most of an order was cancelled due to stock issues and a refund was issued, two days later everything arrived. I emailed them, didn't get a reply so the next day I used live chat on their site and explained. The chat agent told me as it was their error I could keep the items.

It's better to be honest.

Honestly, I would put the ball in their court and notify them. At worst, they would ask for the stuff back, at best they may say keep it.
As an aside, £32 million turnover isn't massive. I thought you were going to say Amazon or a similar company in the billions!! (although my advice would still have been the same, even if it was!)

So far....
I hope your conscience pricks you now and then.

Stealing whether it's for remotely ordered goods or in a shop simply puts the prices up for honest shoppers.

I'd keep the items.

This happened to me with an expensive tool and I kept both the tool and the refund with no repercussions.

You buy the same item in different colours and patterns, to the tune of £300-400 every month?

That seems very unusual to me but maybe I'm out of touch.