What would you HONESTLY do in this situation?

i've been in this position more than once - I've contacted them and said they'd need to collect them or send a return label and once, when I was willing to keep the items (cancelled because they were late, I'd bought elsewhere but could still use them) I asked how I could pay for them. The time I offered to pay they told me just to keep them for free. Sometimes they do collect, sometimes they may offer a discount if you keep them.

These are high value, they are likely to offer a discount or collect.

If it was a massive company like Amazon, I probably wouldn't bother telling them if it was just some clothes.

If it was a small independent, of course I'd let them know and arrange a return.

Also had this happen:

m&s order 1 single feather duvet, received 5 (they sent the whole box). Contacted them and it was a blooming pain to get them sent back. No thank you or acknowledgement of the aggravation they caused.

amazon - driver dropped a whole container of parcels outside our house. Amazon couldn’t care less even though the driver left less that 3 minutes before and could have come back to collect them. It was for the next town over so no way was I going to deliver. Amazon said they would sort it out and we could keep it… there were around 50 parcels! Got all weird and wonderful things. Gave many away and kept a few for ourselves and put some through the food bank and local clothing bank.

i think honesty is the best policy.

My husband ordered a set of steak knives and forks. Only the knives turned up, so he contacted them, they apologised and sent out another set of forks, meanwhile the original forks turned up. He phoned them and explained they original forks are here, cancel the replacement. The company said, just keep the replacements, they're already out for delivery, and it's not worth the hassle to send them back (both for him in terms of going to post office etc., and also them having to adjust stock levels and put them back in the warehouse). But he could easily have kept both sets.

I would tell them.

Depends.

Super super big like Amazon then I'd say their error & wait for the email.

But a more local/national supplier I would let them know. I'd be afraid of bad karma so would want them to either say "pay X amount" or "it's ok, our error".

ETA for people who say the same about karma and Amazon... I reckon Amazon and Bezos have racked up a bit of bad karma and me (a lowly peasant) taking mild advantage of that probs increases their good karma. Equally I'm ready to pay for the discrepancy so if they don't come looking for it...

putting my comment in before reading posts and updates..... i would let company know

Yes, I'd tell them. But it would be up to them to arrange everything for a return.

Contact them. Definitely.

I would contact them and did when I had a mistake on an order. I had ordered a floor lamp and they accidentally sent two. They let me keep both. One is still going strong after 15 years and one broke about 2 years ago.

I’d keep and never shop their again

i actually once ordered something and paid for it with a store card type account.

The next month when I went to pay it off I received an email saying thankyou it’s return and they’d refunded it 🤦🏼‍♀️👀

In that case I did refuse to ring their non freephone number to correct them. I tried to email but never heard anything back 🤷‍♀️

I still have the item years later! And they never re charged it to me!

Why are posters insisting that people are lying about sending the stuff back? Is it so hard to believe that some people had different upbringings from you?

Are emojis not allowed on Mumsnet now? 😮

No one can change what you believe.

Give the emojis a rest?

Tell them. I could understand if it's £10, but it's £120. You'll feel bad.

The fact you bother to post 'hilarious' emojis says a lot about you.

Find it hard to believe people are honest, do you?

I would honestly tell the company. Something similar has happened to me with amazon. I ordered a perfume but they sent me two in error. I messaged them on chat and told them they said just keep it, it was amazon thou and I know they have more scope to do this.

Do this, what @Blankscreen ⬆️ says. Takes 2 mins. Job done.

Id probably go with this. I don't have time to be going to post office etc but would happily repackage for them to come collect so I would email saying you e sent me some stuff in error I'm happy to package for collecting but not to take further time out to go drop off somewhere

Send 1 email and say if they send a courier you'll return the items but you're not faffing around printing off labels going to post office etc.
Give them 10 working days to respond and say if they don't respond/recover their items that you'll deem that they don't want them and dispose of them accordingly.

Aka in your wardrobe.
Ps They won't bother collecting them

Of course you would 😆😆😆.

Don't judge me by someone else's standards. I would, and have previously, contacted the supplier in these circumstances.

This sort of post tends to get answers from three groups of people. The "of course I couldn't/it's theft" group; the "I'm honest because I might get found out/they'll notice/karma will get me" group and the "wahey my lucky day/it's sticking it to big business/anyone who says they wouldn't is a liar" group. For avoidance of doubt, I'm in the middle group

As I've said, previously I have contacted companies every time this has happened (at least 4 times I can think of). So don't tell me I'm lying when I say I'd let them know.

I love how people who are happy to steal items are trying to justify it by saying "everyone else does it" and "you're all liars". You manage your own moral compass, just don't assume everyone else's is as wonky.

Well I know 100% I would tell them even though I don’t have much money nowadays and can’t really afford to buy many clothes. Honesty is a big part of who I am, even though it hasn’t always paid, I wouldn’t want to change that.

And if you left your wallet in a shop with your bank cards, keys and cash in would you hope someone would be righteous and honest and hand it in when you returned there?

Integrity not your strong point?