What would you HONESTLY do in this situation?

I wouldn't have waited in all day for royal mail, to let a company recoup money from their own mistake! If they ever contact you again simply say you waited hours for them to be collected and they never were, so thanks for the clothes, as you offered them the opportunity to take them back and they didn't. It's really not your responsibility to fix their mistakes.

I’d give it one week after they were supposed to collect. After that, fair game to use. You gave them ample opportunity to collect.

@Friends1996 I’d just wait for them to contact you at this point. Balls firmly in their court

Has happened to me also. When I contacted them and asked them to arrange a collection they let me keep the items. Seemed they didn’t want the hassle of arranging a courier. This has happened several times with several different brands.

Best to be honest and you never know, you may get a bonus reward 😂🥳

I'd honestly send them back, I accidentally left an item under the buggy in waitrose paid for everything in my hands but forgot I'd put something under the buggy and so popped back and paid for it.

But I wouldn't blame you if you kept the items ether as you successfully got a refund etc they sent them in error. Just boils down to your own personal conscious.

I bet this was Next. They have form…

If you can afford to spend £400 on clothes every month then you can afford to be honest and tell them the mistake surely.

This.
Happened to me too.(smaller sums)
Honesty the best & only policy.

Honestly, I would be honest, but I am a big believer in karma….

I'd be honest and contact them but only because I have appalling luck and would find myself with a debt collection letter or something.

Pricing will be determined by a range of factors, particularly cost of raw materials, competition etc. It's really obvious from the large number of replies where people have been told to keep the goods that there is a margin for this type of error, already calculated and passed onto the consumer. Presumably because recovery costs would exceed the overall value of collecting misdirected goods. The consumer may as well benefit from their once in a blue moon experience because I just do not believe that declaring such cases is going to affect the pricing structure.

I didn’t suggest you should be sorry about anything. Your small business and a multinational are just as responsible for ensuring they get it right. I just pointed out that your implication that mistakes multinational companies made hurt only multimillionaires was not true. Regular people are hurt by such mistakes just as they are with small businesses.

Amazon sent me a car seat. I ordered one and 2 were sent to me. The kids opened it in the excitement, but I contacted them and was told to keep it. For some businesses I suppose it isn't worth it.

I would do this with an Etsy purchase or similar as they are all small businesses and it would impact on the individuals otherwise.

This happened to me with goods valued £480. Honesty brings rewards 😇

When u steal from a large company it’s not the big bosses on millions that lose out! It’s the hardworking minions at the bottom! It’s also all of us in the end as the prices go up!
be honest and hope u get to keep the items!

I would let them know too. I wouldn't feel comfortable not telling them. It would be on my mind.

If you contact them they are likely to tell you just to keep them, their mistake.

Something similar happened to me. Without warning I started receiving shoes and Doc Martins from people returning items from Ebay. I.contacted them and they told me to dispose of them as I wished. My daughter and many of her friends were delighted!! Eventually it stopped. For us it was a fab experience!!

I would let them know. I wouldn't feel comfortable otherwise.

Every time I've been sent groceries in my delivery that were supposed to be for someone else, I've let the supermarket know. They always say to keep them but I still have to let them know or I feel like I'm being dishonest.

A similar thing happened to me, nowhere near the same value. Also it was a gift, not for me, not my size, and too tiny to give to anyone else.

I essentially intended but forgot to return. I was super busy and am crap at returning things even at the best of times. At first I thought they'd ask for it back and that would have expedited it. But it never came, amd the guilt piled on.

That was 3 years ago. It's still on top of the wardrobe awaiting action.🙄

I would contact them. Something similar happened to m recently - I ordered a ring from Etsy. It didn't arrive within a week so I contacted the company, and they said could I give it 2 more days and if not here, they would send a replacement.

Replacement sent on the Thursday, arrived on the Saturday, only for the original one to arrive on the following Monday (original order matched RM tracking). I contacted the company and asked to return it or at least pay for the 2nd ring. I returned it to them because I'm an honest person, and believe in karma - not everyone does but I do.

A similar thing happened to my DS. He received a parcel from the large online fashion company containing 3 items none of which were what he ordered, so contacted them and because they had no record that matched, they did not want him send the goods back. His order was sent correctly the next day, super. We gave one of the unordered items to MIL, one to charity and the other we shared between us (big pack of socks!)

Tell them - no question.