I am employed as a carer and I tried to support someone to an owl centre, as they love owls, have pictures of owls on their wall, etc. We paid, she went through the doors and had an anxiety attack then she came straight back out. The person has profound learning disabilities and this is clearly visible. I tried to get a refund for her, and told no as we had technically ‘entered’. So ended up paying to stand by the doors for two minutes .