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AIBU?

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Woken by hotel staff

207 replies

HotelStrangers · 04/04/2025 01:16

I've been at an important 2-day work meeting further from home than usual. Due to a long-term condition, which causes fatigue, I booked myself into a Travelodge overnight to avoid a bit of commenting (me paying, not work).
At check-in the lovely staff gave me a 'quiet room' when I explained the reason for the stay. By 9.30-10pm I was asleep, yay (despite it being like a sauna).
Then at 11.30pm I woke as a stranger was walking into my room! I jumped out of bed and shouted to get out. They did and I barricaded the door assuming I'd forgotten to put the snitch down (was sure I had).
Was just drifting off again when abput 11.55 there was banging on the door. Got up asked through the door if they were wanting me, yes. Had to open the door to a male staff member. I was stood there, bleary eyed, in just a 'Should not be seen in public' nightie, and had to confirm my identity. He said a brisk 'sorry for waking you' and when I said I was already awake as had had a stranger in my room 25 mins earlier he confirmed it was another member of staff as there had been a room mix-up. He seemed a bit annoyed.
No idea why they didn't call my phone and that they had to take my name with me there not dressed, face to face.

I'm now fully awake, hoping they're not coming back, regretting having booked this room, wishing I'd just done the driving, and dreading being exhausted in the meeting tomorrow.

I've just sent an email to the only email address I could find for Travelodge.

Am I unreasonable to complain?
(If I disappear will be due to trying to sleep)

OP posts:
Seacatt · 04/04/2025 02:34

I hope you were able to get back to sleep.

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HotelStrangers · 04/04/2025 01:44

2XChromosomes · 04/04/2025 01:35

Yeah I'd be requesting a refund from this. I once checked in to a Travelodge as a lone female, a leery receptionist/caretaker gave me a bad feeling by watching me as I unpacked the car, the door didn't have a chain either. I checked out pretty much immediately and requested a refund through customer services. Fully refunded. Another hotel I stayed in gave me the key card to another room and I walked in to what I thought was my room, and was met with a very angry naked man and his terrified wife...fully refunded.

OMG! Feeling for you and the naked man + wife.
Just remembered my last Travelodge stay for work, a while ago. Older, rather run down, building with keys for doors still. Went to my room, began to unpack, then realised I was in wrong room. Went to correct room opposite and key opened that door too. Turned out they'd given me the master key which could open any door in the building. Took it straight back and explained. Had to move rooms again as correct key couldn't be found.
Didn't complain as had a decent sleep at least

OP posts:
VashtaNerada · 04/04/2025 01:42

Hope you get some sleep, it’s still probably better than commuting first thing. In the morning I would speak to a manager. It’s incredibly concerning what happened and those staff need to account for themselves. I once stayed in a hotel who phoned my room at 8pm for no real reason and woke my baby. The manager was very apologetic in the morning and refunded my room service bill as an apology.

HotelStrangers · 04/04/2025 01:36

Going to try and get more sleep. Anticipating being exhausted when 'presenting' in front of head of section/department tomorrow not helping sleep come

OP posts:
2XChromosomes · 04/04/2025 01:35

Yeah I'd be requesting a refund from this. I once checked in to a Travelodge as a lone female, a leery receptionist/caretaker gave me a bad feeling by watching me as I unpacked the car, the door didn't have a chain either. I checked out pretty much immediately and requested a refund through customer services. Fully refunded. Another hotel I stayed in gave me the key card to another room and I walked in to what I thought was my room, and was met with a very angry naked man and his terrified wife...fully refunded.

HotelStrangers · 04/04/2025 01:31

Maitri108 · 04/04/2025 01:26

I'd be very annoyed. You can get a lock or a door wedge for next time you book a room.

Will definitely be doing that from now on.
Unfortunately they were so keen to have me awake and talking they banged on the door the 2nd time. I probably should have refused to open it.

OP posts:
Maitri108 · 04/04/2025 01:26

I'd be very annoyed. You can get a lock or a door wedge for next time you book a room.