Posting here for traffic, sorry.
MIL has just rung me in a panic as she got an automated claiming to be Amazon fraud alert telling her that someone was trying to change her Amazon password. She was asked to press 1 if it was not her, which she did. She was then asked to enter a one-time passcode, which she received by text, but she couldn’t do it quickly enough and the call disconnected. The “fraud line” then rang back 2 more times immediately with the same message and she finally put in the OTP and it stopped. The final message was something like “thank you we’ll let you know if any more issues”.
She didn’t reveal any account information or personal information. She didn’t speak to a human. Does anyone have any idea what this might have done? We’ve frozen all her bank cards and reported to Amazon via the app. They haven’t said whether or not it was them, just sent an automated reply saying that it’s OK to keep using her account.
But we’re worried that this OTP thing has somehow compromised her phone?
Has anyone ever had this? Any advice on what to do now?