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I snapped at work… how bad is it?

217 replies

Freakedfreaked · 31/03/2025 15:23

Im in a mid management role, no direct reports but do work with people more junior, their job is to support me and my peer in the delivery of key business tasks.

I’m relatively new in the role (6 months) there are some obscure processes and policies I’m still finding out about. My performance in role has been met with praise from exco, so I’m doing well)

there is one jnr who frankly is incredibly difficult to the extent I dread working together because it’s a battle. A simple task is met with a huge amount of pushback and moaning and reasons why not to do something. Things mysteriously not getting saved etc etc. General rudeness. It has been escalated.

this is a persistent issue with everyone but I do feel it’s worse with me.

today, very simple bau task, the same nonsense very aggressive with it too. Then basically tattles to my peer on zoom, who then sides with me and invites me to the call. The junior guy then turns around and flips it on me, saying it’s not his responsibility and how the direction wasn’t clear. To which i pointed out it’s fine to ask a question if the ask isn’t clear but xyz needs to be done. He mumbles some shit sarcy shit about it not being clear, my peer says the email I sent was pretty clear and he’s been in role long enough to know what was meant. He mutters something under his breath. I snapped. I said, you can always ask for clarification and I don’t think the underhanded comments are needed, and it’s making me quite cross, so to that end I’m leaving this call. I think I was calm in my tone of voice, but I was shaking on the inside.

was I hideously unprofessional

my logic was, I’m not getting drawn into an argument of he said she said and playing the blame game, especially when I was feeling quite tense. They really landed me in it big time last week through not doing some key tasks. I had to work well into the night to sort it .

am I going to get a telling off?

OP posts:
Simplestars · 01/04/2025 07:24

Freakedfreaked · 31/03/2025 15:43

I think my tone was fine, because I didn’t shout or anything I just it wasn’t necessary and left, but it’s the whole leaving thing. It just really rattled me

Good for you.

Franjipanl8r · 01/04/2025 07:23

DO NOT APOLOGISE to anyone. Women have been apologising where men haven’t for far too many years. You did what anyone would do in your position. You were being completely disrespected. Performance manage this loser out of his job. He needs to go.

Fullcircle90 · 01/04/2025 07:21

Jesslikesjam · 31/03/2025 15:50

Sounds fine to me but then I have seen someone rip the phone out of the socket and throw it across the room and once another colleague in a different building wanted to resolve our problem by “coming up there and kicking your f**king head in” so nothing bothers me in the slightest

Oh my god 😂 what industry?

Electricsheeps · 01/04/2025 07:07

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Electricsheeps · 01/04/2025 07:06

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Isotired · 01/04/2025 07:04

Freakedfreaked · 31/03/2025 15:43

I think my tone was fine, because I didn’t shout or anything I just it wasn’t necessary and left, but it’s the whole leaving thing. It just really rattled me

HR qualified here. You did the right thing walking away when the they were clearly looking to agitate and goad you (from what you’ve said). Document in a factual way and send to your manager.

Tbrh · 01/04/2025 07:00

Well done!

Freakedfreaked · 01/04/2025 06:59

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I’m too nice, not him, me…

OP posts:
Freakedfreaked · 01/04/2025 06:58

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No I’m not very early in my career I’m in my mid 30s

OP posts:
BitOutOfPractice · 01/04/2025 06:48

When you said “snapped” I thought you’d thrown a chair or something. I’d say this was a very mild snap.

Electricsheeps · 01/04/2025 06:43

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Electricsheeps · 01/04/2025 06:43

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Electricsheeps · 01/04/2025 06:42

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tachetastic · 31/03/2025 22:44

Gwenhwyfar · 31/03/2025 19:06

I don't think it's necessary to lie. People would guess it's not true anyway.

I think it's fair enough to say you need to pause and think because the conversation isn't going anywhere at the moment.

Personally I am not a fan of the "pause and think" answer, but I guess this is personal style and we are not giving OP speaking notes.

coxesorangepippin · 31/03/2025 22:18

Can't help but notice it's a bloke giving you shit

Bet he wouldn't do that with 60 year old Tom

Abitofalark · 31/03/2025 22:15

Mary Ann Sieghart wrote a book called The Authority Gap, which I haven't read but I understand is about how and why many women are held back at work and don't make it to the top of the tree. And it is the familiar old nonsense of not respecting and accepting authority from a woman. I thought it had died out over the last fifty years or so but it seems not.

You have seen and described how this junior staff member is playing tricks and games which seem designed to undermine you - all the roadblocks etc designed to stall and disrupt. You see all this and understand very clearly what he is doing but that doesn't mean it doesn't have an effect on you psychologically and emotionally. It does: that's why you are jittery and over-questioning yourself and your actions. You are also relatively vulnerable because you are new in the job, therefore at a disadvantage with a more experienced (in that setting) junior and needing to establish yourself in the eyes of your boss and colleagues, and as if all that is not enough, also because you are a somewhat soft, sensitive person, (which often goes with being young) rather than a tough, imperious one.

The book might help with realising that this isn't something that is your fault or personal failing but a general phenomenon that affects many women - and yet may also be invisible or unrecognised by management and policy in the conduct of business. Whether it can help you with devising a strategy or just with a boost to your morale I don't know but i would expect the author probably has included some useful suggestions.

Whooowhooohoo · 31/03/2025 21:10

Seriously - think of him as a game or joker that you need to outsmart to get results. Play it and do not let him get to you.
re-frame it.

No, he’s not the guy that got you upset.

Yes, he’s that pathetic baby-man who can’t do a simple job. You need to trick him into thinking it’s all his idea to actually do the task.

Also, smile at him all the time, say hello, ask about his weekend and look interested. Ask him to speak first at a meeting, “I know we can all learn from you” etc etc. blow sunshine right up his bum…
have fun knocking him off-balance

NigellaAwesome · 31/03/2025 21:05

I think you handled it well, and it doesn’t hurt to show a bit of teeth sometimes. Hopefully he will start to realise he can’t mess around with you. Will be interesting to see if he bucks his ideas up and changes his attitude towards you.

Riaanna · 31/03/2025 21:05

AngelicKaty · 31/03/2025 20:50

Utter tosh. Some people give themselves a really hard time about something that most other people would think is totally inconsequential (like OP's peer on the call, her boss and the overwhelming number of people on here, for example). OP clearly worries about doing the right thing and came on her to check her thinking, whereby 96% of people have voted that OP hasn't done anything that warrants a "telling off", apart from a handful of contrarians like you who just want to make her feel bad. Behave yourself.

I didn’t vote that she deserves a telling off. Nor did I say that to her.

Riaanna · 31/03/2025 21:03

Freakedfreaked · 31/03/2025 20:49

i definitely didn’t handle it the way I’d want to, I’m normally very very composed, but probably too easy going but tbh the guy pulled this shit all last week and it led me having to work late nights to pick it up and deliver on time so when this shit started today, despite emails, a lengthy team meeting conversation on it. It is enraging. And I’m really annoyed with myself. But I didn’t raise my voice, or even swear but I wasn’t as cool as i should’ve been

Unfortunately if it’s out of character it will always be someone like this who pushes it. I’m not really sure what else to say, I’m not going to tell someone who has themselves said they aren’t happy with how they handled it that they’re the model of professionalism. Everyone makes mistakes. Own it. Move on.

Riaanna · 31/03/2025 21:00

AngelicKaty · 31/03/2025 20:42

I thought you said you read OP's posts? She didn't "hang up" on the junior member of staff - she announced she was leaving the call and why, leaving her peer group member to continue the call that they arranged with the junior.

I consider hanging up to be not waiting for people to respond.

Freakedfreaked · 31/03/2025 20:57

Allergictoironing · 31/03/2025 20:47

Different people & organisations have different views on what "too far" means, and as the OP has only been in that job just over 6 months she may still be unsure of what the limits are when dealing with recalcitrant staff who are pushing it. And clearly some of the behaviours this junior staff seems to be getting away with don't seem to be "too far"!

Also consider the people involved. Nowhere has the OP said what sort of age this junior staff member is - I'm in my 60's and am in a junior role in my current job; I've found the "been there forever" people can be very difficult especially if someone younger comes in senior to them.

in my experience people don’t tend to ask if they took it too far unless deep down inside they know they did I have imposter syndrome, which means I'm always questioning what I've done wrong. Half the time if my boss calls when I'm not expecting it I panic, especially if she PMs me and asks me to call away from the desks - in fact that's usually because she needs and trusts me to do something confidential and possibly quite difficult but I STILL panic & worry!

@Freakedfreaked it may be worth thinking about why this staff member is being so awkward with everyone. It may be because they are just a lazy arse. It could be resentment about someone "new" (possibly younger than them?) coming in at a higher level. There could be sexism involved. Or you said up thread that they have been there ages but quite recently got promoted - could they have not realised until they got there that promotion = more and harder work (come across this before in my career)?

Ah that’s interesting!

yes I’m younger than him, both the peer and I are. Work wise though I have a lot more experience. There’s a lot of ‘lifers’ at work, whereas I’m new, and there’s a lot of baffling processes and policies, I mean real head scratchers, and wtf sort of things. So I think there’s some ‘she doesn’t know the business’ annoyance. I think this plays into it and undoubtedly being a woman too.

i also have mad imposter syndrome and I’ve always been an anxious person and quite confrontation shy. So it really impacts me

OP posts:
AngelicKaty · 31/03/2025 20:50

Riaanna · 31/03/2025 20:29

Not at all but in my experience people don’t tend to ask if they took it too far unless deep down inside they know they did.

Yes, I read your comments but that doesn’t alter that I wasn’t there. So I don’t know what actually happened, tone, words exchanged, timing of ending the call, the professionalism of hanging up on a junior team member etc. The only fact I do know is that you had an encounter that was negative that led to you posting here. That suggests to me deep down you know you weren’t professional.

Utter tosh. Some people give themselves a really hard time about something that most other people would think is totally inconsequential (like OP's peer on the call, her boss and the overwhelming number of people on here, for example). OP clearly worries about doing the right thing and came on her to check her thinking, whereby 96% of people have voted that OP hasn't done anything that warrants a "telling off", apart from a handful of contrarians like you who just want to make her feel bad. Behave yourself.

Freakedfreaked · 31/03/2025 20:49

Riaanna · 31/03/2025 20:29

Not at all but in my experience people don’t tend to ask if they took it too far unless deep down inside they know they did.

Yes, I read your comments but that doesn’t alter that I wasn’t there. So I don’t know what actually happened, tone, words exchanged, timing of ending the call, the professionalism of hanging up on a junior team member etc. The only fact I do know is that you had an encounter that was negative that led to you posting here. That suggests to me deep down you know you weren’t professional.

i definitely didn’t handle it the way I’d want to, I’m normally very very composed, but probably too easy going but tbh the guy pulled this shit all last week and it led me having to work late nights to pick it up and deliver on time so when this shit started today, despite emails, a lengthy team meeting conversation on it. It is enraging. And I’m really annoyed with myself. But I didn’t raise my voice, or even swear but I wasn’t as cool as i should’ve been

OP posts:
Allergictoironing · 31/03/2025 20:47

Riaanna · 31/03/2025 20:29

Not at all but in my experience people don’t tend to ask if they took it too far unless deep down inside they know they did.

Yes, I read your comments but that doesn’t alter that I wasn’t there. So I don’t know what actually happened, tone, words exchanged, timing of ending the call, the professionalism of hanging up on a junior team member etc. The only fact I do know is that you had an encounter that was negative that led to you posting here. That suggests to me deep down you know you weren’t professional.

Different people & organisations have different views on what "too far" means, and as the OP has only been in that job just over 6 months she may still be unsure of what the limits are when dealing with recalcitrant staff who are pushing it. And clearly some of the behaviours this junior staff seems to be getting away with don't seem to be "too far"!

Also consider the people involved. Nowhere has the OP said what sort of age this junior staff member is - I'm in my 60's and am in a junior role in my current job; I've found the "been there forever" people can be very difficult especially if someone younger comes in senior to them.

in my experience people don’t tend to ask if they took it too far unless deep down inside they know they did I have imposter syndrome, which means I'm always questioning what I've done wrong. Half the time if my boss calls when I'm not expecting it I panic, especially if she PMs me and asks me to call away from the desks - in fact that's usually because she needs and trusts me to do something confidential and possibly quite difficult but I STILL panic & worry!

@Freakedfreaked it may be worth thinking about why this staff member is being so awkward with everyone. It may be because they are just a lazy arse. It could be resentment about someone "new" (possibly younger than them?) coming in at a higher level. There could be sexism involved. Or you said up thread that they have been there ages but quite recently got promoted - could they have not realised until they got there that promotion = more and harder work (come across this before in my career)?