Active discussions

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To think I should be able to feel a duvet cover

33 replies

YorkshirePuddingsGreatestFan · 29/03/2025 19:01

I bought a duvet cover set from Dunelm online for £75. It said it was 100% cotton.

When it arrived, I opened it and realised that despite the description saying it is smooth, it's not smooth like cotton usually is. It feels rough, kind of like a tapestry if that makes sense. I don't like the feel of it as it feels more like a blanket on my skin rather than a duvet cover and I think it'll feel uncomfortable to sleep under.

I tried taking it back to the store today but they said I cannot have an exchange or refund for hygiene reasons. They couldn't answer my question about how I'm supposed to decide if I like the feel of the fabric without opening it.

It's clearly not been used as it's still neatly folded around the inner packaging. I literally opened it, went "urgh I don't like the feel of that!" and put it back in the outer bag.

Do I have any rights for a return or am I stuck with a duvet cover that I can't use?

OP posts:
Genevieva · 29/03/2025 19:12

Look at distance selling regulations regarding online purchase.

Seawolves · 29/03/2025 19:11

Did you buy it online?

ITurnedMyCollarToTheColdAndDamp · 29/03/2025 19:11

I've found that Dunelm are not great at returns/customer service. I once bought a Dunelm brand duvet cover that had a whole square chopped out of it and no popper/button section at all just a hem at the bottom.

I lost the receipt, and 1-2 weeks passed. I could prove the transaction from the cc statement but there were other items on it. They couldn't find the transaction. First because it was a different store, and then when I made it back to the same store they still couldn't find it. I wanted a replacement ideally not a refund. Loads of staff including the manager came and inspected the cover, as if that wouldn't make any difference. They would not do anything about it without "proof of purchase", even though it was clearly current stock, a faulty item, and I had a cc statement to help them trace the transaction. I gave up 🤦‍♀️

Wereongunoil · 29/03/2025 19:10

I thought online came under the distance selling regulations and you have 14 days to change your mind 🤷

bigkahunaburger · 29/03/2025 19:09

just damage it and take it back under faulty. different store of course. thats what id do.

Purplecatshopaholic · 29/03/2025 19:07

You only have an actual legal right to return an item if it’s faulty, I think (some companies do take some back but it’s not legally required). I don’t think you have any legal right to a return if there’s nothing wrong with the item, ie if you just don’t like it. Someone else will likely know more, but it sounds like you are stuck if they won’t take it back - could you sell it maybe, on eBay or vinted?

Lovelysummerdays · 29/03/2025 19:04

You could always stick it on vinted I suppose or try laundering it with fabric conditioner to see if it softens up. I do agree with you that you should be able to feel bedding though.