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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think the fast track queues at Thorpe park are unfair?

239 replies

NameChangedSummer · 28/03/2025 11:50

Disagreement with DH.

we have an annual pass for Chessington and I don’t mind waiting there as we can easily go another day. However on a busy Saturday there are so many RAP users and Fast Track that the main queues can take 2 hours and move very slowly. As I say i don’t really mind as are annual pass holders but the young DC get quite impatient! DH does get annoyed that people can pay to literally queue jump.

However, DS has just reached 1.4m and is desperate to go to Thorpe Park in the Easter holidays for his birthday (the ticket being his main 10th bday gift). It will be his first time, the only time he goes this year, we won’t be buying annual passes. I’ve looked and for £200 (x2) we can buy a ‘ultimate’ pass that would allow fast track to every ride and very little queueing. We can afford this and I think it would just make the whole day so much more enjoyable and special for DS’s 10th Birthday, rather than queuing all day and getting on a handful of rides.

DH however thinks that people who pay to queue jump are dicks and it just makes it worse for the main queue on busy days, so is very reluctant and just wants to get a normal ticket and deal with the queues. And put the money towards a Merlin pass next year when the younger DC is taller and we can just do more often.

is DH being unreasonable to say they are unfair?

OP posts:
Gogogo12345 · 28/03/2025 22:35

Dagnabit · 28/03/2025 18:23

Oh ok, so that makes it ok to take pleasure in someone not getting something they paid extra for? Fine if that’s the kind of person you are, I guess!

Huh? Where have I said anything about taking pleasure? My comment was in response for calling people tight for not buying the fast pass

JitterbugFairy · 28/03/2025 22:27

Rap queues no, because these are for people that are unable to queue. My daughter has one for her anteverted hips. Fast tracks? Yes.

Fagli · 28/03/2025 22:25

Trovindia · 28/03/2025 13:39

And would you think that's fair?

Well yes, if that was the condition of getting cheaper seats. Its not new, people do this every year for the Proms, Wimbledon, etc.

NameChangedSummer · 28/03/2025 19:53

JackShephard · 28/03/2025 19:30

FWIW no, that’s not how it works at all. My daughter is disabled and has a RAP, they let on a specific number of rap/fast pass each time. Usually around 20% of the ride at most - so one car of rap/fast pass and four cars of the regular queue. Some rides work differently but it’s still around 20% or less. Sometimes you do have to queue even with the rap but obviously no where near as much.

Also, for those wondering, the RAP (ride access pass)/free fast pass for disabled people works something like this: (plenty of applying and rebooking and organisation required before you start), on the day when we arrive I chose our first ride on the website and it gives me a qr code to show at the front of the queue that means we can get straight on (we = my disabled daughter and upto 3 others), the operator scans the code and the website then sets a timer than is roughly equal to the current queue time, so if it’s a 60 minute queue then we have to wait 60 mins before going on our next ride. And so on. It’s brilliant because it means we can spend the ‘wait time’ doing other things - like walking to the next ride which takes us longer, or toileting or eating which take us longer as well. Very valuable for disabled people.

Thanks for explaining. I guess it might mean that sometimes there is a bit of a wait if there are lots of RAP and fast tracks that enter the queue at the same time and the park is super busy. This would be quite frustrating if you have already ‘virtually queued’ (RAP) or paid £200 (fast tracks) and still had to wait, and it might feel like the normal queue is moving quicker (even though it’s not!)…..I think I’ve talked myself into going in term time weekday!

OP posts:
JackShephard · 28/03/2025 19:30

NameChangedSummer · 28/03/2025 12:39

i do wonder how this works, if they can fill every ride with fast track and disabled (i assume both get equal priority access whether merged or separate) , does that mean the main queue would never move....

FWIW no, that’s not how it works at all. My daughter is disabled and has a RAP, they let on a specific number of rap/fast pass each time. Usually around 20% of the ride at most - so one car of rap/fast pass and four cars of the regular queue. Some rides work differently but it’s still around 20% or less. Sometimes you do have to queue even with the rap but obviously no where near as much.

Also, for those wondering, the RAP (ride access pass)/free fast pass for disabled people works something like this: (plenty of applying and rebooking and organisation required before you start), on the day when we arrive I chose our first ride on the website and it gives me a qr code to show at the front of the queue that means we can get straight on (we = my disabled daughter and upto 3 others), the operator scans the code and the website then sets a timer than is roughly equal to the current queue time, so if it’s a 60 minute queue then we have to wait 60 mins before going on our next ride. And so on. It’s brilliant because it means we can spend the ‘wait time’ doing other things - like walking to the next ride which takes us longer, or toileting or eating which take us longer as well. Very valuable for disabled people.

Trovindia · 28/03/2025 18:43

SpringIsSpringing25 · 28/03/2025 18:35

Wherever you go, if the fast pass or Q jump etc aren't restricted to people with disabilities or any other specific criteria, how on earth is it immoral? To buy something they sell?

I can't see how it's any different than paying more to have better seats at the theatre or a concert or to go first class on a plane or train
(I know it has ever so slightly different, but morally, I don't think it is)

I think you just need to decide if you can afford it and if you can afford it, whether it's worth it or not. If it's worth it and you can afford it and you don't have to lie to get it then I don't see the problem.

It's different because it impacts on the people who haven't bought them, because they have to wait even longer. It's not the same as seats in the theatre or on the plane because those don't impact on the other people.

As for "it can't be immoral because it's available to buy" I just don't even know where to start!

SpringIsSpringing25 · 28/03/2025 18:42

Yep, I'd book annual leave and day of unauthorised absence.

I do it on DS's birthday or as close to it as I could, I'd be honest with the school about what we were doing so DS doesn't have to lie about it

SpringIsSpringing25 · 28/03/2025 18:35

Wherever you go, if the fast pass or Q jump etc aren't restricted to people with disabilities or any other specific criteria, how on earth is it immoral? To buy something they sell?

I can't see how it's any different than paying more to have better seats at the theatre or a concert or to go first class on a plane or train
(I know it has ever so slightly different, but morally, I don't think it is)

I think you just need to decide if you can afford it and if you can afford it, whether it's worth it or not. If it's worth it and you can afford it and you don't have to lie to get it then I don't see the problem.

anniegun · 28/03/2025 18:32

It reminds me of the sketch where they were selling early-boarding passes at the airport and said they were so popular "everone has bought one"

Dagnabit · 28/03/2025 18:23

Gogogo12345 · 28/03/2025 14:47

Maybe they'd saved for months to take their kids there and couldn't afford the fast pass on top ( no idea on costs) Not that they are " tight,"

It's a scam all these theme parks anyway charging a fortune and you only get to try a few rides on a day out. Luckily I live a short drive from adventure island so used to take kids there. Might not be as fancy but not ridiculous queues most of the time and actually get to do rides. Much less expensive as well

Oh ok, so that makes it ok to take pleasure in someone not getting something they paid extra for? Fine if that’s the kind of person you are, I guess!

ReturnoftheBink · 28/03/2025 18:22

I do think they are a bit wrong and for dicks, but I also did get one for Universal Japan because we only will have one day there. I felt guilty but also pleased with my decision. And a lot poorer afterwards!

NatureOverNightclubs · 28/03/2025 18:02

NameChangedSummer · 28/03/2025 16:26

So after discussing with DH we are now seriously floating this idea. Taking annual leave and DC a day unauthorised absence from school and just going on a term time weekday in the first week back next term…

Do it OP it's one day and you only get one life. Sometimes you just have to say fuck it and break the odd rule. Very little queuing and a whole load of adventure. Have fun!!

DazzlingCuckoos · 28/03/2025 17:25

NameChangedSummer · 28/03/2025 16:26

So after discussing with DH we are now seriously floating this idea. Taking annual leave and DC a day unauthorised absence from school and just going on a term time weekday in the first week back next term…

We went to Thorpe Park on DH's birthday one year, which is after the schools have gone back in September. We just bought regular entry tickets on the usual 2 for 1 deals.

We'd done every ride by lunchtime, had the pizza buffet for lunch then re-rode everything we wanted to and were still done by 3pm!

Went on the rapids and went round 3 times because it was so quiet!

DazzlingCuckoos · 28/03/2025 17:23

I think there have been studies that have proven that a park that doesn't have this "fast pass" type arrangement has much lower queue times overall.

Ultimately it comes down to the extra cash the parks make. Once you're through the door, they either want more money out of you or they don't really care whether you're having a nice time or not.

In Disney, they always prioritise people with lightning lanes so if you happen to get a stream of LL guests, they just keep letting them in, without anyone from the regular queue being let in.

I don't agree with your DH that the people that are buying the tickets are unreasonable, but I think the parks are unreasonable for either selling them in the first place; or by selling so many that it makes the parks unbearable for other guests.

We've bought them in the past for either special occasions or if it's somewhere that we're not going to go back to again, or for a long time.

I wouldn't pay £200 per person for the privilege though, whether I could afford it or not!

BIossomtoes · 28/03/2025 16:57

TeenageRooster · 28/03/2025 14:03

This is a distinct possibility on a busy day. It's like the fast track boarding passes that Ryanair and other budget airlines sell. I've seen them call those passengers forward and everyone except about 6 people step forward and join.. the same sized queue it would have been anyway. Imagine that when you've paid £200 extra.

It’s something I’ve never understood. I’d pay extra to be last on the plane.

Onlyonekenobe · 28/03/2025 16:36

What I think is totally immoral is people paying money for priority access to government services that everybody is OBLIGED to use (eg immigration at the airport).

Imagine if I paid extra for priority access to NHS operations.

That said, your DH is being annoying simply for the reasons that if he prevails you'll resent him each time you're standing in a slow-moving queue!

BrownieBlondie01 · 28/03/2025 16:28

NameChangedSummer · 28/03/2025 16:26

So after discussing with DH we are now seriously floating this idea. Taking annual leave and DC a day unauthorised absence from school and just going on a term time weekday in the first week back next term…

100% I would do this.

BrownieBlondie01 · 28/03/2025 16:27

I agree with your DH completely, fast track passes are fucking dreadful. At least when they were free and you just got a timeslot they were useful, but making them paid - at a venue which is already an expensive day out for so many families - is just unfair and elitist.

BUT also having experienced Chessington at the weekend and the impact the fast passes have on the main queues, and the knock-on effect of actually how few rides you end up being able to go on as a result, I'd probably pay the money as a one-off, otherwise you're looking at getting on about 4 rides during the whole day and it's just not worth the entrance fee and won't be a good birthday for your DS.

NameChangedSummer · 28/03/2025 16:26

NatureOverNightclubs · 28/03/2025 12:37

There's absolutely no way I'd be going to a theme park on a Saturday or a school holiday. Just go on a random Tuesday in May.

So after discussing with DH we are now seriously floating this idea. Taking annual leave and DC a day unauthorised absence from school and just going on a term time weekday in the first week back next term…

OP posts:
FoodieToo · 28/03/2025 16:20

Would you go for this offer ?

We came over from Dublin and has the best day ever . It's really reasonable and includes all day fastpass . Everything is covered except the newly opened ride .

Also includes a night in the Shark cabins and a decent breakfast .

You get the free fastpass becausethe park is closed one day either side of your stay and the usual offer is for '2 days and 1 night'.

https://www.thorpepark.com/short-breaks/offers-packages/breaks-with-fastrack/

Edited - forgot you are constrained by the fines over there !

CantStopMoving · 28/03/2025 16:19

Remember, if they got rid of fast pass then they will want those revenues somehow so all ticket prices would go up.

PeopleWillAlwaysNeedPlates · 28/03/2025 15:53

Ddakji · 28/03/2025 15:07

Immoral? It’s a theme park, not an essential service. What about all the people who can’t afford it even without the fast pass? Should the theme park just close its doors?

Systems can't be moral or immoral, only ethical or unethical. Morals are always individual.

Ddakji · 28/03/2025 15:07

DuesToTheDirt · 28/03/2025 14:45

I agree with your DH. In most situtations, allowing people to pay extra to skip a queue while poorer people stand for ages is immoral. That's not to say I would never do it, as I think it's the system that's immoral not the individuals that use it.

Immoral? It’s a theme park, not an essential service. What about all the people who can’t afford it even without the fast pass? Should the theme park just close its doors?

SwanOfThoseThings · 28/03/2025 15:05

The real 'moral issue' with fast track isn't that some can afford it and others can't, it's that while people are prepared to pay up to £200 each for a fast pass, there is no incentive for the theme parks to do anything to improve the queuing situation generally.

In fact, it's a disincentive because if they introduced a completely new system to minimise queuing (e.g. everyone having time slots by default) they would lose the revenue from the fast passes.

Essentially they are being rewarded for incompetence.

123ZYX · 28/03/2025 14:56

Moonnstars · 28/03/2025 14:30

I am kind of with your husband on this. Theme parks are not cheap anyway, costing around £200 for the day for a family of 4. Then adding on even the most basic fast pass it is usually another £120 or an extra £400 for everyone to have an ultimate fast pass, making a day out around £600+ for a family of 4 which is just not affordable. I don't see why normal people should miss out because of the high price.
Drayton manor seemed to organise their fast pass system better when we went last year as they filled half a ride from that queue and half from the normal queue. Legoland was awful and just kept taking the fast pass queue meaning the normal queue didn't move. It was horrendous and incredibly unfair. I assume thorpe park would be similar as both Merlin. If it is like Legoland then I also feel it is a bad system for those with disabilities because the fast pass queue is the same for those who pay for a pass and those with disabilities. Because they let so many people buy these fast pass tickets, these queues are now a lot longer and they have started to actually restrict those with the disability passes (yet still making the paid for pass available on the same date which I find very cheeky).

We found the same at Legoland at Christmas. We couldn’t understand why the wait time was so long when the queues were relatively small. Then we realised that there were entire rides filled with fast pass holders, so it could be the second or third ride before the normal queue moves at all (and then only by a couple of people, because of the majority being fast pass). I’d hate to see how bad it gets at busier times of year.

If they are doing fast passes, they need to limit how many fast passes can be used each time a ride runs - it would still be quicker for the holders but not quite so detrimental to others.

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