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Feeling very uncomfortable and almost violated after visit today by BT Engineer

718 replies

DontGoChasinWaterfalls · 25/03/2025 16:10

I need a sense check and to realise I'm not overreacting.
BT engineer came today to upgrade my service to fibre optic broadband. He was late first of all which could've been accepted if he acknowledged he was late and apologised. He stepped into my house with his work boots on and I asked if he would mind wearing shoe covers as I have grey carpets. I'd never ask workmen to take shoes off and I provide the blue shoe coverings. He huffed and said he has to go in and out my house. Immediately I felt uncomfortable but explained I have a small child who sits and crawls on the carpet. He reluctantly agreed.
He somehow managed to jam the lock on my porch door by trying to leave it on the latch. After 15 minutes I managed to release it. He then tells me he needs a colleague to come to do something outside with the plyons and phrased it as "if it's after 2pm they won't bother coming". He eventually starts work after 40 minutes after faffing and I go upstairs to do some work.
5 minutes later I hear a panicked call asking if he could use my bathroom. Before I could say anything he was half way up the stairs. I froze and he directed himself to the bathroom. He was in there for 20 minutes and I was now downstairs feeling quite upset. Eventually he comes downstairs and doesn't say anything. I went upstairs to survey the damage and it was horrendous to say the least. To make things worse he rooted through my wardrobe to find the toilet paper.
I feel disgusted and sick..but feel like I'm overreacting as I don't know if he was unwell or has a medical condition.
He's got to come back tomorrow and I don't want him here.
aibu to call OpenReach to request another engineer???

OP posts:
sandrapinchedmysandwich · 29/03/2025 12:55

Calliopespa · 29/03/2025 12:48

I can’t remember when I last walked out of a meeting to go to the loo.

I go before so I’m ready to attend, and often several of us head to the loo straight after if it’s been a long meeting.

Occasionally if it runs a couple of hours we all take a break “ for a coffee” and the vast majority use that opportunity to go to the loo. Very few people have to duck out in the middle- though of course there are always days of unsettled tummies etc, but it isn’t a general thing. In many professions people generally structure their toilet visits around meetings and I see a tradesman’s house visit as equivalent.

To be honest, 15 years ago I didn’t have tradesmen disappearing to my bathroom for ages ( or even using it really). It’s been smartphones that have precipitated the rise of the 25 minute piss-take-piss.

A meeting is rarely longer than 2 hours. How about if you are somewhere all day or for half a day as many trades people often are at someone's home?

Calliopespa · 29/03/2025 12:48

SallyWD · 29/03/2025 11:14

Jesus, I've heard it all now. You expect tradesman to log off to use the toilet?? Do you log off work to use the toilet?
If a tradesman is doing a job for several hours in my house, then as a fellow human being, he's welcome to use my toilet.

I can’t remember when I last walked out of a meeting to go to the loo.

I go before so I’m ready to attend, and often several of us head to the loo straight after if it’s been a long meeting.

Occasionally if it runs a couple of hours we all take a break “ for a coffee” and the vast majority use that opportunity to go to the loo. Very few people have to duck out in the middle- though of course there are always days of unsettled tummies etc, but it isn’t a general thing. In many professions people generally structure their toilet visits around meetings and I see a tradesman’s house visit as equivalent.

To be honest, 15 years ago I didn’t have tradesmen disappearing to my bathroom for ages ( or even using it really). It’s been smartphones that have precipitated the rise of the 25 minute piss-take-piss.

Tandora · 29/03/2025 12:10

user9632579 · 29/03/2025 08:34

Who said they don't allow workspeople into their property? Not that it should concern you anyway.

Her response (as was mine) was to you saying that you never allow workmen at your house to use your toilet.

SallyWD · 29/03/2025 11:14

Calliopespa · 29/03/2025 11:08

I realise digestive issues can occur unexpectedly from time to time, but I do feel generally that if your job is working in other people’s homes, you need to build offsite toileting into your routine by using transfers between home and job or between jobs, or choosing a public convenience option in breaks. You are in a home to do a job, not as a guest or to use the facilities.

Of course if a person is taken short it’s only kind to let them avail themself of the loo; but this is becoming a sort of perk of the job with tradesmen: disappear for a dump and a bit of a scroll on the phone without logging off or using up your breaks.

Jesus, I've heard it all now. You expect tradesman to log off to use the toilet?? Do you log off work to use the toilet?
If a tradesman is doing a job for several hours in my house, then as a fellow human being, he's welcome to use my toilet.

greengreyblue · 29/03/2025 11:13

Parallellives · 29/03/2025 11:07

He did open a window…. But OP still complained. Poo smells, who knew.

So why not clean up?

SomersetBrie · 29/03/2025 11:11

TheGentleOpalMember · 29/03/2025 05:01

As uncomfortable as it would make me feel, I'd rather he mess up my bathroom than have the runs and have diarrhoea running down his legs onto my carpet and leaving a trail of runny shit through my carpet and out the door. How are you going to handle cleaning up someone's shit soaked into your carpet?

If those are the two choices, I think most people would choose the first one.

I'd go for a third option, either he cleans up after himself, or in the absence of a loo brush, he acknowledges the situation and ask for a cleaning product.

No scenario would involve a trip to the bedroom to pick up loo roll instead of looking in bathroom cabinet.

Calliopespa · 29/03/2025 11:08

I realise digestive issues can occur unexpectedly from time to time, but I do feel generally that if your job is working in other people’s homes, you need to build offsite toileting into your routine by using transfers between home and job or between jobs, or choosing a public convenience option in breaks. You are in a home to do a job, not as a guest or to use the facilities.

Of course if a person is taken short it’s only kind to let them avail themself of the loo; but this is becoming a sort of perk of the job with tradesmen: disappear for a dump and a bit of a scroll on the phone without logging off or using up your breaks.

Parallellives · 29/03/2025 11:07

greengreyblue · 29/03/2025 10:47

There was loo roll in her bathroom cabinet!! You can use loo roll to clean up! Open a window at the very least. You have some low standards .

He did open a window…. But OP still complained. Poo smells, who knew.

foxxxxy · 29/03/2025 10:57

greengreyblue · 29/03/2025 10:47

There was loo roll in her bathroom cabinet!! You can use loo roll to clean up! Open a window at the very least. You have some low standards .

You want him to stick his hand down the toilet with toilet roll? It’s not me with the low standards.

greengreyblue · 29/03/2025 10:47

foxxxxy · 29/03/2025 10:43

How was he supposed to clean up with no loo brush and how was he supposed to clean himself with no toilet roll? I agree it’s an unpleasant situation for all involved.

There was loo roll in her bathroom cabinet!! You can use loo roll to clean up! Open a window at the very least. You have some low standards .

foxxxxy · 29/03/2025 10:43

greengreyblue · 29/03/2025 10:33

Its not the using the loo - op have permission. It’s the leaving it in a state and going in her bedroom. It’s stories like this ( I’ve heard a few) that put me off allowing strangers to use my loo. Of course I have sympathy to those who need urgent trips but how does suffering with a bowel condition mean you can not clean up or that you can go into someone’s bedroom,

How was he supposed to clean up with no loo brush and how was he supposed to clean himself with no toilet roll? I agree it’s an unpleasant situation for all involved.

greengreyblue · 29/03/2025 10:33

foxxxxy · 29/03/2025 10:29

Yep and I can testify from experience it’s not just men who suffer with ‘needing to shit throughout the working day’. No wonder there’s still so much shame and stigma around these sort of issues.

Its not the using the loo - op have permission. It’s the leaving it in a state and going in her bedroom. It’s stories like this ( I’ve heard a few) that put me off allowing strangers to use my loo. Of course I have sympathy to those who need urgent trips but how does suffering with a bowel condition mean you can not clean up or that you can go into someone’s bedroom,

foxxxxy · 29/03/2025 10:29

paradisecityx · 29/03/2025 10:19

My 7yo daughter has ulcerative colitis and doesn’t just do her “morning shit” nor do a lot of people with IBS, allergies/intolerances etc.
such ignorance.

Yep and I can testify from experience it’s not just men who suffer with ‘needing to shit throughout the working day’. No wonder there’s still so much shame and stigma around these sort of issues.

Parallellives · 29/03/2025 10:19

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

paradisecityx · 29/03/2025 10:19

foxxxxy · 29/03/2025 10:16

Another person who doesn’t understand bowel, bladder and urgency issues.

My 7yo daughter has ulcerative colitis and doesn’t just do her “morning shit” nor do a lot of people with IBS, allergies/intolerances etc.
such ignorance.

foxxxxy · 29/03/2025 10:16

Breakitdownplease · 29/03/2025 07:41

Why is it always men who have to shit throughout the day at work? Don't we all do our morning shit and get on with our day? I work out on the road some days/at clients homes and I've never had to take a shit in someone's bathroom because I go before I go to work!
Seen loads of these stories on here and I've never seen one about a female engineer/delivery driver. Do men not have control over their bowels or something?
I think most of us women have enough to do without cleaning up some random blokes shit off our toilets.

Another person who doesn’t understand bowel, bladder and urgency issues.

Ecocool · 29/03/2025 10:04

YANBU OP. He violated boundaries. He needs to be reported and hopefully given some advice on how to treat customers.

sandrapinchedmysandwich · 29/03/2025 09:54

user9632579 · 28/03/2025 09:50

Guests are allowed to use my toilet.

Work people aren't.

This is where you said you don't allow work people to use your toilet. Then later you denied ever saying it 🙄

sandrapinchedmysandwich · 29/03/2025 09:52

user9632579 · 29/03/2025 09:29

Clearly not as the personal attacks are being deleted.

I'm sure you can email them and express your concern for their time management moderating posts.

Not all of them. And it doesn't mean they are not finding you tiresome.

user9632579 · 29/03/2025 09:29

sandrapinchedmysandwich · 29/03/2025 09:16

Ever heard of the boy who cried wolf? Many of the posts are not personal attacks but disagreeing with your perspective. Mumsnet HQ will probably be getting very fed up with your constant reporting

Clearly not as the personal attacks are being deleted.

I'm sure you can email them and express your concern for their time management moderating posts.

sandrapinchedmysandwich · 29/03/2025 09:16

user9632579 · 29/03/2025 09:10

Personal attacks.
Ad hominem.

Ever heard of the boy who cried wolf? Many of the posts are not personal attacks but disagreeing with your perspective. Mumsnet HQ will probably be getting very fed up with your constant reporting

user9632579 · 29/03/2025 09:10

sandrapinchedmysandwich · 29/03/2025 09:05

Reported for what? You keep reporting people for absolutely nothing. Your stance does lack empathy and humanity. Whether you like it or not. And this is a public discussion forum where you put your stance out there so quite rightly I have stated my opinion. None ofy business indeed 🤣

Personal attacks.
Ad hominem.

sandrapinchedmysandwich · 29/03/2025 09:05

user9632579 · 29/03/2025 08:35

Reported.

Reported for what? You keep reporting people for absolutely nothing. Your stance does lack empathy and humanity. Whether you like it or not. And this is a public discussion forum where you put your stance out there so quite rightly I have stated my opinion. None ofy business indeed 🤣

Pippyls67 · 29/03/2025 08:58

Sounds like a medical condition. Urgency to go and being in there for 20 mins. Could explain the grumpiness too. Might have had some stomach gripes going on. Probably IBS.

SallyWD · 29/03/2025 08:55

greengreyblue · 29/03/2025 08:24

Yes but it’s not their right. I use trusted tradespeople that I know or are known to friends. This engineer is on the road going to calls, he can stop for the loo in between jobs. He was also quite unfriendly to the op. Then he left a mess and eneteres her bedroom. How anyone can defend that I do t know. Why doesn’t he have to have common decency but we all have to offer our lavs?

Sometimes people just need to go that minute. You have no idea if someone has IBS or any other type of bowel or bladder disorder. I myself, need to go very urgently and suddenly.
Of course no one has a right to use your toilet and you're perfectly entitled to refuse their request. That's obvious. However, if someone's in my house abd desperately needs the loo, I'm not going to refuse. It's a small act of human decency.