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Feeling very uncomfortable and almost violated after visit today by BT Engineer

718 replies

DontGoChasinWaterfalls · 25/03/2025 16:10

I need a sense check and to realise I'm not overreacting.
BT engineer came today to upgrade my service to fibre optic broadband. He was late first of all which could've been accepted if he acknowledged he was late and apologised. He stepped into my house with his work boots on and I asked if he would mind wearing shoe covers as I have grey carpets. I'd never ask workmen to take shoes off and I provide the blue shoe coverings. He huffed and said he has to go in and out my house. Immediately I felt uncomfortable but explained I have a small child who sits and crawls on the carpet. He reluctantly agreed.
He somehow managed to jam the lock on my porch door by trying to leave it on the latch. After 15 minutes I managed to release it. He then tells me he needs a colleague to come to do something outside with the plyons and phrased it as "if it's after 2pm they won't bother coming". He eventually starts work after 40 minutes after faffing and I go upstairs to do some work.
5 minutes later I hear a panicked call asking if he could use my bathroom. Before I could say anything he was half way up the stairs. I froze and he directed himself to the bathroom. He was in there for 20 minutes and I was now downstairs feeling quite upset. Eventually he comes downstairs and doesn't say anything. I went upstairs to survey the damage and it was horrendous to say the least. To make things worse he rooted through my wardrobe to find the toilet paper.
I feel disgusted and sick..but feel like I'm overreacting as I don't know if he was unwell or has a medical condition.
He's got to come back tomorrow and I don't want him here.
aibu to call OpenReach to request another engineer???

OP posts:
Anonym00se · 25/03/2025 16:40

I don’t think ‘violated’ is OTT if a stranger has been rummaging through your wardrobe. Who’s to say he didn’t look through OP’s knicker drawer while he was in there? He should not have entered her bedroom full stop. It’s a private space and if he did need access he should have asked permission.

Qmalrg · 25/03/2025 16:40

DontGoChasinWaterfalls · 25/03/2025 16:32

There was sufficient toilet paper in the bathroom. I imagine he took a large wadge and filled up the toilet so he couldn't be heard. There was a bathroom cabinet right in front of him.. I can only fathom he went into the wardrobe as he would've seen it when passing my bedroom to go to the bathroom (adjacent to each other) he left the window wide open but still a horrendous smell, there was marks in the toilet bowl, the bathroom mats were crumpled up as he didn't bother straightening them up after finishing, water all over the floor and sink, towel crumpled up, air freshener knocked over. He's also very young so no doubt probably still lives at home and doesn't know how to tidy up after himself but just an assumption.

He sounds like a fucking troll or bear trying to use human facilities.

I would just tidy up and move on. He’s just a complete loser messing up everything in your bathroom like that.

rbe78 · 25/03/2025 16:40

Ok, asides from the slightly odd ins and outs of the OPs situation - how on earth are there this many people who thinks it's unacceptable for a workman to use their bathroom whilst doing work in their house??! What is wrong with you all? It's a toilet, it is literally made for shitting and pissing in. Then the wonders of modern plumbing whisk it all away. I can not even contemplate the insanity of being affronted that a tradesperson might need to relieve themselves whilst at work all day. Asking someone into your home to help you, then insisting they pack up work and run around trying to find a public loo instead of using the perfectly workable facility in your home. What the hell is wrong with you inhumane people???? (Some small level of understanding for the PP with OCD)

MemorableTrenchcoat · 25/03/2025 16:40

DontGoChasinWaterfalls · 25/03/2025 16:16

I feel like he violated my house.. I suppose is what I mean.

He violated your house by defecating in your toilet? That’s literally what it’s designed for.

DontGoChasinWaterfalls · 25/03/2025 16:39

Livpool · 25/03/2025 16:37

Violated?! That is a bit of a stretch!

I don’t have a problem with people using my toilet for what it is for.

He sounds like a pain in the arse but I wouldn’t be upset about it

I think I feel violated because he just went in my bedroom. I'm a single parent and I have been single for over 5 years (happily) and no man has been in my bedroom since I moved here (5 years ago)

OP posts:
DontGoChasinWaterfalls · 25/03/2025 16:38

simpledeer · 25/03/2025 16:36

I don’t understand the loo roll situation either.

If however you mean there was insufficient for his needs, then I guess if he saw it in a wardrobe he would grab it?

I would assume he had IBS/medical issues and wouldn’t take it further. I imagine he’s embarrassed enough.

Very Important Mumsnet Question: do you have a toilet brush?

Absolutely not! There is plenty of bleach and cleaning products in the bathroom though!

OP posts:
Livpool · 25/03/2025 16:37

Violated?! That is a bit of a stretch!

I don’t have a problem with people using my toilet for what it is for.

He sounds like a pain in the arse but I wouldn’t be upset about it

rosemarble · 25/03/2025 16:37

He's also very young so no doubt probably still lives at home and doesn't know how to tidy up after himself but just an assumption.

What? Like 9 or something?
An adult who can hold down a job should know how to tidy up after themselves.

EffinMagicFairy · 25/03/2025 16:36

How was he late? They don’t normally give timed appts, it’s a morning or pm. If for instance your appts between 8am & 1pm, and they turn up at 12.55, that’s not considered late. Did he turn up in the afternoon when it should have been a morning appt?

Delatron · 25/03/2025 16:36

So all those criticising the OP are fine with the fact he didn’t clear up after himself? That’s disgusting. And going in to her bedroom.

She didn’t deny him the use of her loo. There was no need to leave it in a horrendous state and also go in to her bedroom.

simpledeer · 25/03/2025 16:36

I don’t understand the loo roll situation either.

If however you mean there was insufficient for his needs, then I guess if he saw it in a wardrobe he would grab it?

I would assume he had IBS/medical issues and wouldn’t take it further. I imagine he’s embarrassed enough.

Very Important Mumsnet Question: do you have a toilet brush?

rosemarble · 25/03/2025 16:35

A tradesperson went into your bedroom & rummaged through your wardrobe.

Yes, report him. Did he have the right ID when he arrived?

He must be used to either removing his shoes or using covers if he's visiting people's homes daily.

MrsJRHartley · 25/03/2025 16:35

Redpeach · 25/03/2025 16:33

20 mins to do a shit? What's wrong with him?

Yeah, it's not like it was Sunday morning.

Redpeach · 25/03/2025 16:33

DontGoChasinWaterfalls · 25/03/2025 16:15

He definitely didn't just do a number one!

20 mins to do a shit? What's wrong with him?

MyKingdomForACat · 25/03/2025 16:33

Fuck that. He wouldn’t be coming back in my house. Yeh I’d feel my home had been violated. Call the office and tell them to send someone else

DontGoChasinWaterfalls · 25/03/2025 16:32

There was sufficient toilet paper in the bathroom. I imagine he took a large wadge and filled up the toilet so he couldn't be heard. There was a bathroom cabinet right in front of him.. I can only fathom he went into the wardrobe as he would've seen it when passing my bedroom to go to the bathroom (adjacent to each other) he left the window wide open but still a horrendous smell, there was marks in the toilet bowl, the bathroom mats were crumpled up as he didn't bother straightening them up after finishing, water all over the floor and sink, towel crumpled up, air freshener knocked over. He's also very young so no doubt probably still lives at home and doesn't know how to tidy up after himself but just an assumption.

OP posts:
CatsChin · 25/03/2025 16:32

Yes I suspect if you complain it will just take weeks to sort it.

Those engineers do need to go in and out of your house to install the stuff. They usually offer to remove shoes but some won't - but they aren't usually muddy or anything.

TBH I've never met a friendly one....

Ecotype · 25/03/2025 16:31

Worriedgrandmasss · 25/03/2025 16:30

All sounds a bit far fetched TBH . How would this chap know to look in your wardrobe for loo roll? Nothing worse than needing an urgent poo away from home! What would have been his alternative option ?

To go to the local supermarket or pub. What next? The Amazon delivery guy asking to use the loo?

Worriedgrandmasss · 25/03/2025 16:30

All sounds a bit far fetched TBH . How would this chap know to look in your wardrobe for loo roll? Nothing worse than needing an urgent poo away from home! What would have been his alternative option ?

Dearg · 25/03/2025 16:29

I get why you are pissed off, but him rushing up your stairs does rather sound as if he was unwell or has a bowel condition.

Going into your wardrobe is wrong though. Overall if he made you uncomfortable, ask BT to send someone else. Although in my recent experience they will then claim they have to ‘start a new job number so you will have to wait’

They are generally awful in my experience.

StartEngine · 25/03/2025 16:28

Port1aCastis · 25/03/2025 16:17

How do you know this man rooted through your wardrobe for loo roll erm why don't you have loo roll in the bathroom? Why were you 'frozen'?

She explained why. To both really. Do you question everyone’s chosen adjectives?

pimplebum · 25/03/2025 16:26

He went into your bedroom wardrobe ! Are you absolutely sure if this ? If so report

all workmen I know offer to remove shoes , I decline because we have floorboards and they are in and out so a huge faff for them

if he left your toilet in a mess I’d also not be happy

Dearover · 25/03/2025 16:26

Gaterade · 25/03/2025 16:22

I’d be for the public toilet option

But she has already complained that he was late and then faffed around.

Now all I can see is a BT engineer with his trousers around his ankles frantically trying to find a toilet roll because everything is hidden away.

Violated....get a grip

GreenCandleWax · 25/03/2025 16:25

Phone BT or OpenReach and complain. He was totally unprofessional and out of order. How dare he come upstairs in your house uninvited, particularly if you are a lone householder. Quite unacceptable. As for the bedroom wardrobe and bathroom -- words fail. As he was obnoxious anyway, i wouldn't let him use my bathroom.

TulipCat · 25/03/2025 16:23

I'd say it's a mixture of him being a bit crap and you being a bit unreasonable. Shoes/shoe covers - tradesmen do need to go in and out. It's just shoes, and it hasn't been wet in most of the UK recently. You could put a dust sheet down if it bothers you. Door latch - has that never happened to you before? Sounds like a non-event

Him coming upstairs and going looking for loo paper - absolutely not, he shouldn't be doing that