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Feeling very uncomfortable and almost violated after visit today by BT Engineer

718 replies

DontGoChasinWaterfalls · 25/03/2025 16:10

I need a sense check and to realise I'm not overreacting.
BT engineer came today to upgrade my service to fibre optic broadband. He was late first of all which could've been accepted if he acknowledged he was late and apologised. He stepped into my house with his work boots on and I asked if he would mind wearing shoe covers as I have grey carpets. I'd never ask workmen to take shoes off and I provide the blue shoe coverings. He huffed and said he has to go in and out my house. Immediately I felt uncomfortable but explained I have a small child who sits and crawls on the carpet. He reluctantly agreed.
He somehow managed to jam the lock on my porch door by trying to leave it on the latch. After 15 minutes I managed to release it. He then tells me he needs a colleague to come to do something outside with the plyons and phrased it as "if it's after 2pm they won't bother coming". He eventually starts work after 40 minutes after faffing and I go upstairs to do some work.
5 minutes later I hear a panicked call asking if he could use my bathroom. Before I could say anything he was half way up the stairs. I froze and he directed himself to the bathroom. He was in there for 20 minutes and I was now downstairs feeling quite upset. Eventually he comes downstairs and doesn't say anything. I went upstairs to survey the damage and it was horrendous to say the least. To make things worse he rooted through my wardrobe to find the toilet paper.
I feel disgusted and sick..but feel like I'm overreacting as I don't know if he was unwell or has a medical condition.
He's got to come back tomorrow and I don't want him here.
aibu to call OpenReach to request another engineer???

OP posts:
Delatron · 25/03/2025 17:33

B1indEye · 25/03/2025 16:44

This thread is weird, why is everyone falling over themselves to defend a dirty man who appears to have no manners or knowledge of basic toilet etiquette. Of course ring up and say you want a different engineer and give your feedbaxk

Yes it’s so strange. OP said he left the toilet in a right state. But apparently that’s fine?!

Therealmetherealme · 25/03/2025 17:31

B1indEye · 25/03/2025 16:44

This thread is weird, why is everyone falling over themselves to defend a dirty man who appears to have no manners or knowledge of basic toilet etiquette. Of course ring up and say you want a different engineer and give your feedbaxk

This! Why is everyone questioning why there was no spare loo roll in the bathroom, saying it normal to spend 20 mins in a clients bathroom, saying the Op doesn’t know her own feelings. When did Mumsnetters become so accepting of bad behaviour. If that had been her husband arriving home late, being rude and spending that time in the loo and leaving it in a state, she’d have been told to LTB.

Weefox · 25/03/2025 17:30

All very odd. Why no loo paper in bathroom and why did the guy go to your wardrobe to look for it?

ExtraOnions · 25/03/2025 17:29

…so he’s had a shit, realised there is no paper… and instead of “making do” (looking in the bathroom cupboard, using the inside of the roll - can be done in desperation or using water, or even using a sock .. again can be done)… he pulls his trousers up, waddles to your wardrobe, and roots in there just in case - Or maybe he has x-Ray eyes

Nonesense - I’m almost tempted to say that the Poo Troll is back.

TheOriginalEmu · 25/03/2025 17:29

Human beings shit. He hasn’t violated anything. He needed to go to the toilet.
People like you and everyone being so dramatic over a normal bodily function are why those of us with IBD or similar are embarrassed to go out. Grow up.

rosemarble · 25/03/2025 17:28

I had no qualms about ringing BT to tell them not to send him again

I'm amazed you got to speak to an actual person [misses point].

RunLikeTheWild · 25/03/2025 17:28

Screamingabdabz · 25/03/2025 17:07

“I must have lower standards as I find myself straightening up the bathroom often with young adult children and their friends in the house!”

Why have they reached adulthood without being taught this? You are doing them no favours.

I should have said they they obviously make an effort but it seems a bit rude to teach my dcs friends how to straighten the bathroom the way I like it.

ElsieMc · 25/03/2025 17:26

We had a nightmare telecoms engineer recently. Sub contractors for BT. Rude, in and out with dirty boots, humiliating his apprentice in front of us. It was clear he was unable to complete the task, complained he was only paid £15 per day to have the apprentice, slagged off BT followed by the full story of his divorce. Then onto his recent fight with a man who let his dog pee on his door. Hmm.Luckily my loo was out of order.

I had no qualms about ringing BT to tell them not to send him again.

Whilst I didnt feel violated, he was intimidating and not someone I wanted in my home.

rosemarble · 25/03/2025 17:24

CandlePrick · 25/03/2025 17:20

Come on, I agree he behaved like a twat but I think him being 36 minutes late when he has likely been made late by jobs is a bit daft to worry about.

You can request someone else based on the way he treated your bathroom for sure. Medical issues or whatever aside, he could have cleaned up after himself and not gone in your bedroom absolutely.

Surely they give those great time slots to allow for the uncertainty in how long jobs will take. No, of course they don't - they ram as many appointments as they can (to save them money), leaving the customers (paying for a service) having to take a 1/2 days leave to sit around and wait for someone to be late. They should call if they're going to be late.
I don't think OP was worrying, I think she was annoyed that the engineer didn't even acknowledge the lateness nor apologise.

Moveoverdarlin · 25/03/2025 17:24

Differentstarts · 25/03/2025 16:46

The poor bloke probably has some kind of medical condition. people are going to have to get a lot more tolerant of this over the next few years

I have a condition where I need to go to the loo suddenly and urgently and often it isn’t a pretty sight afterwards. But that bowel condition doesn’t mean I can’t spray air freshener, open a window, straighten bath mats, put bleach down the loo, wait 2 mins, flush again, bit more bleach, shut window. It wouldn’t take 20 mins either. 5 mins at the very most.

I don’t think this poor bloke had a medical condition, he was just a bad mannered pig.

minnienono · 25/03/2025 17:22

Really a dust sheet is better if they are going in and out, those shoe covers whilst useful for some trades are fiddly and not good if they are not staying in one place.

poor guy needed the loo and the paper ran out, he had seen some from the landing so fetched it.

he needed a colleague

i really think you are over analysing this

Ellie1015 · 25/03/2025 17:22

He was rude about the shoe covers (to protect the carpet, not the 6 year old).

Using the toilet is unavoidable sometimes. And he didnt raid the wardrobe if the toilet rolls were visible as he hurried past.

Title is ridiculous, you were inconvenienced not violated.

Isobel201 · 25/03/2025 17:21

I had an engineer that came to put in fibre optic, and he had his phone open all the time on a call to his kids whilst working. He did the job, but I could hear them from my work study. I don't mind work people using the toilet if they ask, but they have always left in good condition (I generally leave a roll of toilet paper out, not locked away, as I like to have a roll to hand immediately anyway).

FavouritePJs · 25/03/2025 17:21

was it BT or Openreach (assume Openreach)? I work for Openreach so feel free to DM me if you wish to raise a complaint. Sorry you’ve had such an awful experience.

CandlePrick · 25/03/2025 17:20

DontGoChasinWaterfalls · 25/03/2025 16:49

It was an 8am to 1.00pm timed slot. He arrived at 1.36pm. Then proceeds to tell me another colleague is needed but basically if it's after 2pm to basically forget it.

Come on, I agree he behaved like a twat but I think him being 36 minutes late when he has likely been made late by jobs is a bit daft to worry about.

You can request someone else based on the way he treated your bathroom for sure. Medical issues or whatever aside, he could have cleaned up after himself and not gone in your bedroom absolutely.

LionalRichTea · 25/03/2025 17:18

TulipCat · 25/03/2025 16:23

I'd say it's a mixture of him being a bit crap and you being a bit unreasonable. Shoes/shoe covers - tradesmen do need to go in and out. It's just shoes, and it hasn't been wet in most of the UK recently. You could put a dust sheet down if it bothers you. Door latch - has that never happened to you before? Sounds like a non-event

Him coming upstairs and going looking for loo paper - absolutely not, he shouldn't be doing that

Edited

Agree with this!

Rivertrudge · 25/03/2025 17:17

"Destroy"? Your description of what was wrong with your bathroom sounds nothing like it was "destroyed". Imo you are making a mountain out of a molehill. (The bath mat and the towel were crumpled! The horror!)

TomatoSandwiches · 25/03/2025 17:17

Rivertrudge · 25/03/2025 17:07

She’s said the wardrobe was open and the loo paper was visible. If he suddenly had diarrhoea and there wasn’t enough loo paper in the bathroom, what do you think he should have done?

Looked in the bathroom cabinet first.

Op he took the piss and should have left your toilet the way he found it and not ventured into your bedroom.

He sounds useless, lazy and dirty.
I would let his company know because I'd hate to have someone like him in a truly vulnerable person's household.

Thirteenblackcat · 25/03/2025 17:17

So many people completely missing the point, are you all deliberately ignoring the facts?

definitely not being unreasonable, this man doesn’t seem to know how to behave towards people, how tf does he hold down a job?

EmpressOfTheThread · 25/03/2025 17:17

DontGoChasinWaterfalls · 25/03/2025 16:47

I think its just basic common decency. Yes, fine if you have to metaphorically destroy the bathroom but don't actually physically destroy the bathroom.

He didn't destroy the bathroom.
Buy a toilet brush, they're really useful

Thirteenblackcat · 25/03/2025 17:14

RachelLikesTea · 25/03/2025 16:53

It doesn't sounds like you cope well with workmen being in your home, to be honest, OP. I have never heard of anyone keeping blue shoe coverings for such an occasion.

The poor guy was clearly unwell. You feeling 'upset' over the fact that he needed to use the loo urgently is very OTT.

Are you certain that he entered your bedroom and went into your wardrobe?

If you’re unwell with D&V then you shouldn’t be at work.

Emanresuunknown · 25/03/2025 17:14

DontGoChasinWaterfalls · 25/03/2025 16:32

There was sufficient toilet paper in the bathroom. I imagine he took a large wadge and filled up the toilet so he couldn't be heard. There was a bathroom cabinet right in front of him.. I can only fathom he went into the wardrobe as he would've seen it when passing my bedroom to go to the bathroom (adjacent to each other) he left the window wide open but still a horrendous smell, there was marks in the toilet bowl, the bathroom mats were crumpled up as he didn't bother straightening them up after finishing, water all over the floor and sink, towel crumpled up, air freshener knocked over. He's also very young so no doubt probably still lives at home and doesn't know how to tidy up after himself but just an assumption.

Sorry do you expect people to dry the sink after using it? You sound bonkers. It's clean water! It will just dry?

And I would not expect a visitor to spend time rearranging the hand towel, surely any crumpling would drop out in a few mins that's why they are hung from a towel loop like they are?

You can't possibly know he went in your wardrobe you admit yourself the cupboard door was open.

You sound like you have issues give you expect people to fussily dry a sink after washing their hands.

CherryogDog · 25/03/2025 17:08

@DontGoChasinWaterfalls I thought this was going to be the same BT engineer I complained about.
Telling me stories of how some customers asking him to set up the "X" rated channels on their TVs, how someone wanted him to set up his phone and somehow he saw their photo gallery and it was all home porn, he went as far as describing what he saw.
Also banging on about immigrants.
He stood in my doorway and I felt trapped.
I then started texting my DP asking him to come home because the guy was so weird.
Ever tactful (not) my DP phoned me up, he was irritated because he was at work, and shouted "what do you mean he's a weirdo" loud enough for the engineer to hear.
Eventually he left, but sat outside in his van for ages.
Now I won't wait in on my own for tradesmen.
Another time, a school dad came to do some tiling.
He thought I'd gone out, I was upstairs in my bedroom, and he came up the stairs holding a wank mag!

Rivertrudge · 25/03/2025 17:07

BatchCookBabe · 25/03/2025 17:03

Exactly. I smell bullpoo. No way would anyone on this thread be OK with what happened. Nope. No way!

She’s said the wardrobe was open and the loo paper was visible. If he suddenly had diarrhoea and there wasn’t enough loo paper in the bathroom, what do you think he should have done?

Screamingabdabz · 25/03/2025 17:07

“I must have lower standards as I find myself straightening up the bathroom often with young adult children and their friends in the house!”

Why have they reached adulthood without being taught this? You are doing them no favours.