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Feeling very uncomfortable and almost violated after visit today by BT Engineer

718 replies

DontGoChasinWaterfalls · 25/03/2025 16:10

I need a sense check and to realise I'm not overreacting.
BT engineer came today to upgrade my service to fibre optic broadband. He was late first of all which could've been accepted if he acknowledged he was late and apologised. He stepped into my house with his work boots on and I asked if he would mind wearing shoe covers as I have grey carpets. I'd never ask workmen to take shoes off and I provide the blue shoe coverings. He huffed and said he has to go in and out my house. Immediately I felt uncomfortable but explained I have a small child who sits and crawls on the carpet. He reluctantly agreed.
He somehow managed to jam the lock on my porch door by trying to leave it on the latch. After 15 minutes I managed to release it. He then tells me he needs a colleague to come to do something outside with the plyons and phrased it as "if it's after 2pm they won't bother coming". He eventually starts work after 40 minutes after faffing and I go upstairs to do some work.
5 minutes later I hear a panicked call asking if he could use my bathroom. Before I could say anything he was half way up the stairs. I froze and he directed himself to the bathroom. He was in there for 20 minutes and I was now downstairs feeling quite upset. Eventually he comes downstairs and doesn't say anything. I went upstairs to survey the damage and it was horrendous to say the least. To make things worse he rooted through my wardrobe to find the toilet paper.
I feel disgusted and sick..but feel like I'm overreacting as I don't know if he was unwell or has a medical condition.
He's got to come back tomorrow and I don't want him here.
aibu to call OpenReach to request another engineer???

OP posts:
MoonWoman69 · 25/03/2025 19:25

I think I'd rather him barge up to my toilet than shit himself and have it dripping out of his trousers round the house!
As for the toilet roll, I'm guessing he didn't want to root round the bathroom cupboards, had seen the toilet roll in the wardrobe while passing and grabbed one, not knowing how much he might need. He sounded like he desperately needed to go and was probably panicking.
And if you're that bothered about workmen going into other rooms in your house, then do as I do and shut the all the other bloody doors!
I don't agree with him being rude and not cleaning up after himself though. That's really not on. But again, a loo brush would have helped with the shit stains! I've never understood how people just squirt bleach on them and walk away! How long does that take to dissolve?! I'd rather not walk into a toilet and see skid marks slathered in bleach, waiting to magically go away! Madness!
For the price of loo brushes, you could replace it every week if you're that bothered about germs!

kungfoofighting · 25/03/2025 19:25

JenniferBooth · 25/03/2025 19:00

I have bowel issues and im often in the loo for 20 mins It takes me ages to clean myself (i have to use wet wipes which i dispose of in a nappy bag) then clean the loo afterwards thouroughly and wash my hands thouroughly I cant shit to a timetable or stop time

And the reason i mentioned benefits is that people are going to have to get used to this sort of thing in their workplaces too when ppls benefits are cut.

People cheering it on may have to reap what they sow

The other behaviour of this BT contractor was unacceptable

Yep if there’s a medical issue of course it’s acceptable. And you have to assume there might be. May or may not be applicable here, and of course, we’ll never know…!

SnoozingFox · 25/03/2025 19:21

DontGoChasinWaterfalls · 25/03/2025 16:55

Absolutely certain. I keep a large haul of toilet roll from Costco in the bottom of my wardrobe. It's used to top up the bathroom cabinet. If the wardrobe door and my bedroom door is open then you'd see it on your way to the bathroom.

So putting another spin on it, he clocked the "haul" of loo roll on his way into the loo, and chose to use that rather than "violating" you further by rooting through the bathroom cabinet as I'm sure you'd have something to say about that too.

MyrtlethePurpleTurtle · 25/03/2025 19:11

CatsChin · 25/03/2025 16:32

Yes I suspect if you complain it will just take weeks to sort it.

Those engineers do need to go in and out of your house to install the stuff. They usually offer to remove shoes but some won't - but they aren't usually muddy or anything.

TBH I've never met a friendly one....

BT/Open Reach are good at dealing with complaints - though I'm not sure doing a poo in the toilet and using a lot of toilet paper necessarily qualifies

SomersetBrie · 25/03/2025 19:10

Ponoka7 · 25/03/2025 19:08

My DP and others I know, who have a stoma can spend quite a while. Sometimes waiting for the smell to go, on tol of everything else. They need extra toilet paper. It's surprising how many people have stomas. My DP got a comment, from someone waiting for disabled toilet on Saturday.

There's lots of reasons why someone might be a while and non of them contagious.

I know people want to keep medical issues private but if I was going to leave someone else's bathroom in a state, I would tell them why.

cantthinkofausername26 · 25/03/2025 19:09

rbe78 · 25/03/2025 16:40

Ok, asides from the slightly odd ins and outs of the OPs situation - how on earth are there this many people who thinks it's unacceptable for a workman to use their bathroom whilst doing work in their house??! What is wrong with you all? It's a toilet, it is literally made for shitting and pissing in. Then the wonders of modern plumbing whisk it all away. I can not even contemplate the insanity of being affronted that a tradesperson might need to relieve themselves whilst at work all day. Asking someone into your home to help you, then insisting they pack up work and run around trying to find a public loo instead of using the perfectly workable facility in your home. What the hell is wrong with you inhumane people???? (Some small level of understanding for the PP with OCD)

I think it’s more that he barged his way up the stairs which would freak anyone out, let alone a woman on her own. Then had the cheek to go into her bedroom and then did a massive shit in her toilet, leaving it in a mess.
if you’d be happy in that situation you need to raise your standards!

Ponoka7 · 25/03/2025 19:08

kungfoofighting · 25/03/2025 18:47

Bah, I can’t bear the demonising of benefits claimants or people moaning about taxpayers paying benefits, but I agree spending 20 mins on the loo in a customer’s house is a bit much – unless the guy was ill. We’ll never know.

My DP and others I know, who have a stoma can spend quite a while. Sometimes waiting for the smell to go, on tol of everything else. They need extra toilet paper. It's surprising how many people have stomas. My DP got a comment, from someone waiting for disabled toilet on Saturday.

There's lots of reasons why someone might be a while and non of them contagious.

Crazybaby123 · 25/03/2025 19:03

I think he spent 5 minutes shitting, 5 minutes looking for loo roll and then trying to wash his bum as there was no loo roll. 5 minutes trying to waft the smell out of the window and messing around with the airfreshener, walked out, saw the loo roll in the open cupboard, grabbed it and went back in for 5 minutes to clean himself up properly.😂

Gonners · 25/03/2025 19:02

It very possibly wasn't BT. Around here they farm that work out to local subcontractors, who are generally very good but (as I later learned) not always authorised to hoick out the old wiring! So you have to keep an eye out for an actual BT van and collar someone to sort it out, which they did very cheerfully for me. But I always offer tea and chocolate biscuits. No toilet incidents were involved.

JenniferBooth · 25/03/2025 19:00

kungfoofighting · 25/03/2025 18:47

Bah, I can’t bear the demonising of benefits claimants or people moaning about taxpayers paying benefits, but I agree spending 20 mins on the loo in a customer’s house is a bit much – unless the guy was ill. We’ll never know.

I have bowel issues and im often in the loo for 20 mins It takes me ages to clean myself (i have to use wet wipes which i dispose of in a nappy bag) then clean the loo afterwards thouroughly and wash my hands thouroughly I cant shit to a timetable or stop time

And the reason i mentioned benefits is that people are going to have to get used to this sort of thing in their workplaces too when ppls benefits are cut.

People cheering it on may have to reap what they sow

The other behaviour of this BT contractor was unacceptable

Crazybaby123 · 25/03/2025 18:58

simpledeer · 25/03/2025 16:45

There’s your answer!

No good ever came from avoiding the loo brush. You reap what you sow.

Exactly, I think OP does not have sons who do massive number 2s reguarly otherwise she would have a loo brush and not have any expectations that the bathroom mats would be straightened.

kungfoofighting · 25/03/2025 18:56

EffortlesslyInelegant · 25/03/2025 18:55

Personally I doubt the 20 minutes in the bathroom was for a poo. Not that you can prove it

Intriguing. What do YOU think he was doing in there? Giving himself a coffee enema?

I suppose they’re suggesting it was a ‘work poo’ – sitting doing nothing, looking at phone or whatever, for a little break

EffortlesslyInelegant · 25/03/2025 18:55

Personally I doubt the 20 minutes in the bathroom was for a poo. Not that you can prove it

Intriguing. What do YOU think he was doing in there? Giving himself a coffee enema?

SomersetBrie · 25/03/2025 18:54

LoveFridaynight · 25/03/2025 17:59

We had a carpenter round recently to do some work and he asked to use the toilet. It didn't occur to me to care. I certainly wouldn't have expected him to find a public toilet.
It wasn't left in a brilliant state but I just cleaned it. I couldn't get worked up about it.
He needed a shit, he didn't know you had extra toilet paper in the cabinet but had seen it in your bedroom.
No, he shouldn't have been rude and arrogant but he doesn't sound that terrible.

If you were in someone else's house, would you expect them to clean up after you?

LlynTegid · 25/03/2025 18:51

FavouritePJs · 25/03/2025 18:16

for info, Openreach are not customer facing in terms of the end user, hence you cannot get in touch with them directly. Any issues or complaints have to be raised with your communications provider who in turn will raise the complaint with Openreach. I can raise this complaint internally though should the OP
wish to take this course of action.

Openreach are a disgrace. I'm glad the OP used the correct language of time slot, not appointment as some people do. No time slot is offered that excludes the school run, and my experience of them in business is that no-shows are frequent.

Ofcom of course do nothing about it, and I would be happy to see primary legislation to get acceptable standards from Openreach.

Personally I doubt the 20 minutes in the bathroom was for a poo. Not that you can prove it.

GabriellaMontez · 25/03/2025 18:51

Differentstarts · 25/03/2025 16:46

The poor bloke probably has some kind of medical condition. people are going to have to get a lot more tolerant of this over the next few years

Why?

And how does this relate to a visiting engineer going in the bedroom without asking?

OneGentleFinch · 25/03/2025 18:50

kungfoofighting · 25/03/2025 18:38

Did they get rid of the poo ok 😄

Until mind-bleach is invented, I will answer “yes”

kungfoofighting · 25/03/2025 18:47

JenniferBooth · 25/03/2025 18:43

(fuck knows why!) but for a tradesman to spend 20 minutes in a customer's bathroom, that's taking the fucking piss

Wonder which side of the disability benefit cuts this poster sits on

Bah, I can’t bear the demonising of benefits claimants or people moaning about taxpayers paying benefits, but I agree spending 20 mins on the loo in a customer’s house is a bit much – unless the guy was ill. We’ll never know.

JenniferBooth · 25/03/2025 18:43

(fuck knows why!) but for a tradesman to spend 20 minutes in a customer's bathroom, that's taking the fucking piss

Wonder which side of the disability benefit cuts this poster sits on

DopeyS · 25/03/2025 18:43

Differentstarts · 25/03/2025 16:46

The poor bloke probably has some kind of medical condition. people are going to have to get a lot more tolerant of this over the next few years

Even if he has a stomach condition that doesn't excuse leaving the bathroom in a state. Or are we going to theorise that he lost his mum at a young age and never learnt to clean up after himself so we have to give him a pass on being gross just in case we upset him.

Why when someone does something unacceptable are we creating issues that the person may or may not have to excuse them??

I work on sites with 99% blokes. Women have a separate toilet and it's locked and you have to request a key because if it's accessible outside of the cabins and left open the men will use them and they will be disgusting.
I got to site once and the site manager asked if I needed the loo and stood outside the men's while I used them because a man had, in his words 'destroyed the women's'. There are signs on the door saying 'any man caught using the women's toilets will be kicked off site. My husband had to give a bloke a warning for sitting having a wank in the men's loo with the door open. Some men are animals.

Tipofthecattoes · 25/03/2025 18:40

The poo thing is gross but far worse is a tradesman coming upstairs uninvited, esp if you were up there. I’d be frozen too. It’s scary.

Delatron · 25/03/2025 18:39

Rivertrudge · 25/03/2025 18:36

He didn’t "rummage around". She’s said her bedroom door and the wardrobe door were open and the spare paper visible. I agree he shouldn’t have just taken it but I expect he was embarrassed.

No he shouldn’t have gone in to her bedroom!!

He doesn’t sound particularly embarrassed…or considerate.

kungfoofighting · 25/03/2025 18:38

OneGentleFinch · 25/03/2025 18:37

I’m so sorry OP, your feelings are valid. Something similar happened to me last week with my bathroom and the result of the plasterer going in there, plaster everywhere including personal items, and an unflushed jobby! I told my landlady and she spoke to the company, they were very apologetic and sent a professional cleaning crew over to sort it out. I hope you get things sorted too

Did they get rid of the poo ok 😄

Delatron · 25/03/2025 18:38

Bologneselove · 25/03/2025 18:26

You’ve complained about water all over the sink. Who’d dry a sink off after using. 🙄

Water all over the floor and towel crumpled on the floor (as well as the shit all over the loo).

Not how I would leave someone’s bathroom…

OneGentleFinch · 25/03/2025 18:37

I’m so sorry OP, your feelings are valid. Something similar happened to me last week with my bathroom and the result of the plasterer going in there, plaster everywhere including personal items, and an unflushed jobby! I told my landlady and she spoke to the company, they were very apologetic and sent a professional cleaning crew over to sort it out. I hope you get things sorted too