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Feeling very uncomfortable and almost violated after visit today by BT Engineer

718 replies

DontGoChasinWaterfalls · 25/03/2025 16:10

I need a sense check and to realise I'm not overreacting.
BT engineer came today to upgrade my service to fibre optic broadband. He was late first of all which could've been accepted if he acknowledged he was late and apologised. He stepped into my house with his work boots on and I asked if he would mind wearing shoe covers as I have grey carpets. I'd never ask workmen to take shoes off and I provide the blue shoe coverings. He huffed and said he has to go in and out my house. Immediately I felt uncomfortable but explained I have a small child who sits and crawls on the carpet. He reluctantly agreed.
He somehow managed to jam the lock on my porch door by trying to leave it on the latch. After 15 minutes I managed to release it. He then tells me he needs a colleague to come to do something outside with the plyons and phrased it as "if it's after 2pm they won't bother coming". He eventually starts work after 40 minutes after faffing and I go upstairs to do some work.
5 minutes later I hear a panicked call asking if he could use my bathroom. Before I could say anything he was half way up the stairs. I froze and he directed himself to the bathroom. He was in there for 20 minutes and I was now downstairs feeling quite upset. Eventually he comes downstairs and doesn't say anything. I went upstairs to survey the damage and it was horrendous to say the least. To make things worse he rooted through my wardrobe to find the toilet paper.
I feel disgusted and sick..but feel like I'm overreacting as I don't know if he was unwell or has a medical condition.
He's got to come back tomorrow and I don't want him here.
aibu to call OpenReach to request another engineer???

OP posts:
HarrietPierce · 27/03/2025 11:15

medlobath
"This, to me, is the weirdest thing in a weird thread. How do you clean your toilet without a toilet brush. I'm not being sarcastic. I seriously don't understand."

I don't understand either. I always use a toilet brush to clean the toilet.

Gaterade · 27/03/2025 11:10

neilyoungismyhero · 27/03/2025 10:46

What's he supposed to do...pack up all his gear and troll round looking for one,? Not as if there's one on every corner..be realistic

I know … around 10 yrs ago this was a private joke in our house - random I know

neilyoungismyhero · 27/03/2025 10:46

Gaterade · 25/03/2025 16:22

I’d be for the public toilet option

What's he supposed to do...pack up all his gear and troll round looking for one,? Not as if there's one on every corner..be realistic

GuineaHyggaeReturnsWheeking · 27/03/2025 10:37

I have no issue with a tradesman using my loo, we all need to go, but I would be upset if he didn't clean up after himself.

I know what it's like to live with incontinence (both kinds) OAB and IBS, the difference is I would clean up after myself.

going into the bedroom though, that is a boundary violation, and I would go ballistic on the dude, frankly.

SomersetBrie · 27/03/2025 10:20

ChappellRoan · 27/03/2025 10:11

I think you're being unreasonable.
if someone needs the toilet they need the toilet. It's a human right to be able to go to the toilet and not to leave toilet paper out in a BATHROOM is ridiculous. Yes he shouldn't have got to your wardrobe to get the paper but if it was visable from the bathroom what was he meant to do? If he's just gone for a shit I doubt he'd say to you 'can I have some big roll please I've just done a twirl of shame in your toilet and need to wipe my arse.'

the door lock is a non-event. He put it on the latch as he was in and out.
tradies need to go in and out, if I know one is coming I put covers down on the floor or I don't bother and clean up any mess afterwards. It's dry in the UK not wet atm.
you moaned that he was late so going out to a public bathroom would've made him even more late. What was he meant to do?
you're overreacting imo. Yes he wasn't great my any means but I think it's really nasty not to want to let someone use a toilet. A toilet is for shit and piss. It's what it's there for.

OP said there was plenty of toilet paper in the bathroom.

And it's perfectly reasonable to ask for toilet paper if there isn't any or isn't enough. Would you not do that if you were in someone's house?

Or do you think he did his shit, realised there wasn't enough paper and then headed to the bedroom with his pants down?

ChappellRoan · 27/03/2025 10:11

I think you're being unreasonable.
if someone needs the toilet they need the toilet. It's a human right to be able to go to the toilet and not to leave toilet paper out in a BATHROOM is ridiculous. Yes he shouldn't have got to your wardrobe to get the paper but if it was visable from the bathroom what was he meant to do? If he's just gone for a shit I doubt he'd say to you 'can I have some big roll please I've just done a twirl of shame in your toilet and need to wipe my arse.'

the door lock is a non-event. He put it on the latch as he was in and out.
tradies need to go in and out, if I know one is coming I put covers down on the floor or I don't bother and clean up any mess afterwards. It's dry in the UK not wet atm.
you moaned that he was late so going out to a public bathroom would've made him even more late. What was he meant to do?
you're overreacting imo. Yes he wasn't great my any means but I think it's really nasty not to want to let someone use a toilet. A toilet is for shit and piss. It's what it's there for.

TheBroonOneAndTheWhiteOne · 27/03/2025 09:48

greengreyblue · 27/03/2025 06:30

He shouldn’t be using her toilet in the first place.

Why ever not?

medlobath · 27/03/2025 09:12

DontGoChasinWaterfalls · 25/03/2025 16:38

Absolutely not! There is plenty of bleach and cleaning products in the bathroom though!

This, to me, is the weirdest thing in a weird thread. How do you clean your toilet without a toilet brush. I'm not being sarcastic. I seriously don't understand. So you pour bleach down it and then what? Stare at it? I mean if you wait a day or so and cover every square inch of your toilet bowl then it might be ok tomorrow.

I do not know a single person who does not have a toilet brush next to their loo. Lots of public places have them too. How do you scrub under the waterline of your toilet bowl? I'm assuming you use your hand and paper for above the water line? I am totally flummoxed.
Or do all the non toilet brush owning people just have permanent skid marks in their loos? I'm off to google.

Absolutely losing it at the OP demanding that shoe covers are worn because of her 6 yo ( who obviously must never venture outdoors) but is horrified at the though of being accussed of owning a loo brush!!! 😂

Delatron · 27/03/2025 09:00

kerstina · 27/03/2025 08:48

If I was a workman and knew that the owner of the house was so unreasonable and territorial over the use of a toilet I would not take on a job there. Imagine if they all did that then what would you do?

She wasn’t territorial- she let him use the toilet. She’s upset at the state he left it in and that he went in the her bedroom when there was plenty of loo roll in the bathroom..

Delatron · 27/03/2025 08:59

MoonWoman69 · 27/03/2025 08:33

He wasn't "rifling", "rummaging" or "poking" round her wardrobe! He'd obviously seen the toilet roll as he passed, which was fully on display by the sound of it! He probably took one, in case the OP hadn't any spare on display in the bathroom and he didn't know how much there was in there, and/or to prevent having to look through cupboards!
Why MNetters start embellishing and fabricating facts when it comes to incidents like this absolutely baffles me!

You do not go in to someone’s bedroom to get toilet roll from their wardrobe ‘just in case’ there’s not enough in the bathroom. It’s a complete invasion of privacy. OP could have been changing in there. There could have been valuables left out.

BatchCookBabe · 27/03/2025 08:51

TwinklyOrca · 27/03/2025 07:02

Medical condition or not, I wouldn’t allow a work man to use my bathroom. And they wouldn’t be stepping foot in my house without shoe coverings, boohoo they have to take them on and off….ITS PART OF THE JOB. Anyone who thinks that is outrageous, not to have work boots on your carpet….your homes must be filthy 🤮

Edited

Exactly this. Oh come in Mr Workman, drag mud all over my carpet, shit all over my toilet, and don't clean it off, spend 20 minutes in there, and make sure you go into my bedroom and rifle through my wardrobe. Oh make sure you turn my bathroom into a dump, and maybe go and have a piss in my garden on the way back to the van too. 😂

Seriously, some people on here have seriously low standards!

As a previous posters said, if he HAS got some kind of medical condition, that means he needs to go (for a shit) at a minute's notice, either don't work in a job where you are in other peoples houses all day, or take a portaloo with you.

Seriously. Some people need to raise their bar! 😆

Redpeach · 27/03/2025 08:51

If i was a workman in someone else's house i would not spend 20 mins having a shit

kerstina · 27/03/2025 08:48

If I was a workman and knew that the owner of the house was so unreasonable and territorial over the use of a toilet I would not take on a job there. Imagine if they all did that then what would you do?

BatchCookBabe · 27/03/2025 08:43

Rainingalldayonmyhead · 27/03/2025 08:29

I’m guess these people have never ever ever used a public toilet in their lives - restaurants, coffee shops, events etc.

WTF has this got to do with a workman coming into someone's private bathroom, shitting all over the toilet, not cleaning up, and rummaging through someone's bedroom? Confused

SomersetBrie · 27/03/2025 08:37

MoonWoman69 · 27/03/2025 08:33

He wasn't "rifling", "rummaging" or "poking" round her wardrobe! He'd obviously seen the toilet roll as he passed, which was fully on display by the sound of it! He probably took one, in case the OP hadn't any spare on display in the bathroom and he didn't know how much there was in there, and/or to prevent having to look through cupboards!
Why MNetters start embellishing and fabricating facts when it comes to incidents like this absolutely baffles me!

Would you do this in someone else's house?
Go into their bedroom and get a toilet roll, in case there wasn't enough in the bathroom?

MoonWoman69 · 27/03/2025 08:33

He wasn't "rifling", "rummaging" or "poking" round her wardrobe! He'd obviously seen the toilet roll as he passed, which was fully on display by the sound of it! He probably took one, in case the OP hadn't any spare on display in the bathroom and he didn't know how much there was in there, and/or to prevent having to look through cupboards!
Why MNetters start embellishing and fabricating facts when it comes to incidents like this absolutely baffles me!

Augustus40 · 27/03/2025 08:31

I think their staff are a bit dodgy. I had one st roking my arm and asking for a date!

Rainingalldayonmyhead · 27/03/2025 08:29

Missey85 · 27/03/2025 07:18

The posts on here are making it easy to believe why none of you stuck up snobs can get tradies when your horrified that they use the bathroom you'd definitely be moaning if they left to go the toilet

I’m guess these people have never ever ever used a public toilet in their lives - restaurants, coffee shops, events etc.

Rainingalldayonmyhead · 27/03/2025 08:28

You weren’t violated. This is hyperbole at best and catastrophising at worst. He didn’t do you harm.

Yeah not ideal and yes clearly uncomfortable. But he was clearly in distress and needed the toilet asap.

I guess I would rather be a kind human being and be understanding and help someone out then prefer they shit themselves and be embarrassed. No one in my life would ever say I am a pushover but honestly OP you aren’t covered in glory here either.

TheGentleOpalMember · 27/03/2025 08:04

Missey85 · 27/03/2025 07:18

The posts on here are making it easy to believe why none of you stuck up snobs can get tradies when your horrified that they use the bathroom you'd definitely be moaning if they left to go the toilet

Have you read more than the OP's first post on here? He went into her bedroom and was rummaging around in her wardrobe. He was gone 20 minutes. It's not 'snobby' to feel violated at a strange male entering your bedroom and going through your wardrobes, @Missey85 @nickyschof @JMSA That would make any one feel violated and nervous.

nickyschof · 27/03/2025 07:38

TheOriginalEmu · 25/03/2025 17:29

Human beings shit. He hasn’t violated anything. He needed to go to the toilet.
People like you and everyone being so dramatic over a normal bodily function are why those of us with IBD or similar are embarrassed to go out. Grow up.

This

Missey85 · 27/03/2025 07:18

The posts on here are making it easy to believe why none of you stuck up snobs can get tradies when your horrified that they use the bathroom you'd definitely be moaning if they left to go the toilet

TwinklyOrca · 27/03/2025 07:02

Medical condition or not, I wouldn’t allow a work man to use my bathroom. And they wouldn’t be stepping foot in my house without shoe coverings, boohoo they have to take them on and off….ITS PART OF THE JOB. Anyone who thinks that is outrageous, not to have work boots on your carpet….your homes must be filthy 🤮

CoffeeCantata · 27/03/2025 06:55

Surely these people have training on professional behaviour when their workplace is the customer's home? I only hope so!

From my point of view there are lots of reasons to dread having to call a tradesman (they're usually men), the charges and the potential mess and disruption being two. But for me, very unpleasant past experiences with rude and inconsiderate tradesmen is the main reason. They are in your home, your safe place, and it really needs to an important part of their training to understand that - especially with lone female customers. Some of them just don't and I'm guessing it must be due to their upbringing. Possibly they've never been taught courtesy, respect and consideration at home???

I've had lovely tradesmen too - but my old reliable favourites are either retired now or reaching that age, sadly.

greengreyblue · 27/03/2025 06:30

EdithBond · 27/03/2025 03:32

If he definitely went into your bedroom and took loo roll, that’s bang out of order. I’d be pretty shocked if one of my family or mates did that without asking. On that basis, you should request another engineer.

If you don’t have a toilet brush, how was he supposed to clean the toilet? Is the cloth visible?

The rest isn’t so much of an issue, other than poor customer service, which you can complain about to BT.

Dust sheets are better than asking someone to put shoe covers on and off.

He shouldn’t be using her toilet in the first place.

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