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Water bill

91 replies

silversun · 25/03/2025 08:47

I know in the south west our water bills are higher than most but we just got our bill for the coming year, just under £1600.
Bog standard 3 bed semi, 4 people, average use, not on a meter.
Just wondered what others in a similar situation are paying and would it be cheaper on a meter?

OP posts:
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Freysimo · 28/03/2025 08:23

EilonwyWithRedGoldHair · 25/03/2025 17:37

Welsh Water, on a meter, a little under £60/mth for me, DH & DS. We apparently use slightly less than average.

Unmetered would be £1230 for the year.

Just me and DH £24.50 pm with Welsh Water at mo, although I expect it to go up. We're on a meter and run off water for other uses while waiting for it to heat up. I also use eco programmes on washing machine and dishwasher, so pretty frugal!

ladymammalade · 28/03/2025 08:12

ThrillsAndSpills2025 · 27/03/2025 21:54

TW all need to be burnt at the stake. I've had dreadful customer service, utterly useless communicators and complete inconsistency.

I didn't want a water meter, they insisted
It wasn't switched over (good) to actually working
I needed it moving for building work and had to pay for a survey to say it could be moved (okay and then we moved it)
They want to QUOTE ME to reinstall it (hahaha no)

Really bizarre I keep missing their calls nowadays

I definitely don't want one. Despite being a single person household I know my bill will increase a lot.

I don’t understand how you just know your water bill will increase on a meter, in a single person household. Do you have a hot tub that you refill daily? I work with water companies, and you’d be a very rare specimen to be paying more on a meter as a single person.

ladymammalade · 28/03/2025 08:09

JustMeHello · 27/03/2025 19:48

I'm with Severn Trent, in the Midlands, in a small semi with one adult living alone. My bill has gone from £650 to £899 for the year which is over 38% increase and strikes me as absolutely outrageous for a year. My opposite neighbour in an almost identical house has been charged £520 for the year and is also outraged that that's a 30% increase on the previous year, but I can't see how they can justify charging me so much more. I need to go on a meter, but it's impossible to get through on the phone.

You can request a meter online

leviosanotleviosa25 · 28/03/2025 07:56

I pay £32pm, single and use 140l water which apparently is bang on average (NW)

Pinkfluffypencilcase · 28/03/2025 01:11

My combined water and sewerage is £2000 with UU.
3 bed small semi

LovedFedAndNoonesDead · 28/03/2025 00:29

We live in Cornwall family of 2 adults, 2 children under 6 in a 3 bed house.

Previous property was 4 bed unable to have a meter as shared access so on rateable value bills and, 3 years ago, we were paying £700 a year. Now, with a meter, it’s less than £400 a year but we are classed as low users.

mumda · 28/03/2025 00:12

United utilities have been pushing cemergist stuff here. Including doorstep visits to try and get people to have it fitted.
This means money from the bills is going to this other company. The gizmo? Has a life span of less than ten years. And the study they base it's value on us based on a small survey over 6 weeks with probably more hawthorn effect than you'd dream of.they claim it reduces heating costs too.

Then last week UU dug the road up in half a dozen places and left a leak running for four days.

Redrosesposies · 27/03/2025 23:38

I'm with United Utilities in Cheshire. Small band B 3 bed semi and two of us here all day. Bills were £60 a month but last year we got put onto a two year trial to monitor our water usage to try and persuade us to switch to a meter at the end of it if it turns out cheaper.
We don't use much, very quick showers, the odd bath, no dishwasher and 2-3 quick laundry washes a week. Half my garden is pots though and last summer I rarely used the hosepipe because the weather was so awful. In a dry summer I would use more if the water butts run out.
We are paying £22 an month. We should get the comparison next month but it will definitely be cheaper.

Nannyfannybanny · 27/03/2025 23:18

Council tax was brought in,in 1993,, before that it was rateable value how much the local government deemed your property was worth. It can be challenged and changed, but you need to be aware, the council might increase the amount payable.

ThrillsAndSpills2025 · 27/03/2025 21:54

Barney16 · 25/03/2025 10:23

I'm dreading my water bill. We are Thames water and what I think of them is unprintable. It's outrageous that bills are going up to facilitate "improvements" after they have paid so much to shareholders and been responsible for so much waste going into streams and rivers. We rent so no water meter. I'm waiting for the bill so I can have the satisfaction of ringing them up and giving them a piece of my mind.

TW all need to be burnt at the stake. I've had dreadful customer service, utterly useless communicators and complete inconsistency.

I didn't want a water meter, they insisted
It wasn't switched over (good) to actually working
I needed it moving for building work and had to pay for a survey to say it could be moved (okay and then we moved it)
They want to QUOTE ME to reinstall it (hahaha no)

Really bizarre I keep missing their calls nowadays

I definitely don't want one. Despite being a single person household I know my bill will increase a lot.

winewolfhowls · 27/03/2025 21:44

Strawberryjammam · 27/03/2025 20:50

We're Severn Trent and paying £750 for a 2 bed off meter. Does anyone understand how the rateable value is calculated?

It's something to do with how houses were valued in the 90s. You can't change it or challenge it.

winewolfhowls · 27/03/2025 21:43

Ours is 2.5 bed small detached, £1000! In the NW.

Strawberryjammam · 27/03/2025 20:50

We're Severn Trent and paying £750 for a 2 bed off meter. Does anyone understand how the rateable value is calculated?

Ineedadrink12 · 27/03/2025 20:09

we are on a reduced tariff due to low income and pay £38 a month (flat rate for usage), dread to think how much it’ll be on a normal tariff as don’t think I’ll be eligible next year 😞. Gas and electric £220 a month.

Suzuki76 · 27/03/2025 20:06

We pay £280 every 6 months with Wessex. 3 people in a 4 bed terrace.

MindBodySoul · 27/03/2025 20:02

We live in Devon

3 bed end terrace

4 people

550ish a year

Were on a meter

ByKindOpalPoet · 27/03/2025 19:59

JustMeHello · 27/03/2025 19:48

I'm with Severn Trent, in the Midlands, in a small semi with one adult living alone. My bill has gone from £650 to £899 for the year which is over 38% increase and strikes me as absolutely outrageous for a year. My opposite neighbour in an almost identical house has been charged £520 for the year and is also outraged that that's a 30% increase on the previous year, but I can't see how they can justify charging me so much more. I need to go on a meter, but it's impossible to get through on the phone.

you can apply online with Severn Trent through your online account (assuming you log in via the new portal).

I would say it’s interesting the variations across the midlands with Severn Trent as ours is 712 for the year (up from 500ish) and we’re end terrace with 3 adults and 1 child

BakelikeBertha · 27/03/2025 19:55

We're in Dorset, there are only the 2 of us, on a meter and VERY careful with water. We currently pay £12.50 a month.

FuzzyPuffling · 27/03/2025 19:50

I save rainwater and run off to flush the loo, and we're very very cautious with usage.
We still pay around £40 a month (SW water)- two adults.

JustMeHello · 27/03/2025 19:48

I'm with Severn Trent, in the Midlands, in a small semi with one adult living alone. My bill has gone from £650 to £899 for the year which is over 38% increase and strikes me as absolutely outrageous for a year. My opposite neighbour in an almost identical house has been charged £520 for the year and is also outraged that that's a 30% increase on the previous year, but I can't see how they can justify charging me so much more. I need to go on a meter, but it's impossible to get through on the phone.

silversun · 27/03/2025 19:32

So I’m waiting for the meter team to ring for a visit. After speaking to the neighbours (8 houses in our postcode) it turns out we pay a lot more (more than a third!) than they do, all unmetered and same house/occupants.
South west water could not give a reason for this, what would be my next step-ombudsman?

OP posts:
Flidina · 27/03/2025 19:27

My bill is £770 this year , 3 bed semi, 4 people, no water meter,and I thought that was bad enough as its gone up £13 a month. £1600 is ridiculously expensive

B1indEye · 27/03/2025 19:07

hairbearbunches · 27/03/2025 17:18

Slow hand clap, Mrs Thatcher, slow fucking hand clap.

Incompetent moron.

And it's only going to get worse. Britain's waterways will all be declared functionally dead before this debacle gets sorted out.

Ours is £1200 a year, just two adults and a dog. When I queried it, more than once, was asked 'do you have a swimming pool?' Er, no! We're metered, it's been checked, nothing wrong apparently and yet we're getting through 1000 litres of water a day. Two people, one of whom showers most days at the gym. Absolute bullshit!

Sounds like you might have a leak somewhere, I'd keep on at the water company and take half hourly readings especially when you aren't using any water.

Have you already checked if its going up when everything is switched off?

B1indEye · 27/03/2025 19:05

BeaAndBen · 27/03/2025 17:11

@silversun - More Or Less on R4 did a thing on whether bills for water were more expensive if not metered and it was pretty eye-opening!

The discrepancy between the metered and unmetered bills has risen sharply over the past 15 years or so. The water companies assume that if you are not on a meter you are using far above average water for your size of property and bill you accordingly.

I rang up to get a meter installed after hearing that programme and my monthly bills have reduced by £60!

When the children were little (and I had them in cloth nappies) we were endlessly running the washing machine, running baths for them, filling paddling pools in the summer etc and I thought a meter would probably be a bad idea. I never really thought about it afterwards and could kick myself how much we've been paying over the odds.

How does that work? If you aren't on a meter you pay based on your rateable value, they aren't making individual decisions or assumptions

Hannahthepink · 27/03/2025 17:49

We’re in Devon, we are a family of 4 on a water meter (sadly). Our bill is ridiculous. I don’t consider us to be ‘high’ water consumers as there’s no swimming pool in our garden or anything. We do all keep clean, one washing load a day, one dishwasher cycle, no car washing, no gardening, nothing crazy… And yes, I’ve checked for leaks.
The problem with these threads is that there are always people from all over the country telling you that’s ridiculous, I pay £3 a year and have 10 baths a day! But unless they’re with SWW, there’s no comparison!
We used to live in Somerset and paid £50 a month for an unmetered 4 bed house. We knew it would be more in Devon, but were still shocked to now have to pay £130 on a meter.

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