Should I complain about this nurse

Exactly what I thought.

OP, your suspicions don’t make sense. If she had been able to let herself in, and deliberately didn’t bother to look in all the rooms, why on Earth would she have drawn attention to herself by speaking to you, and why would she have taken the trouble to go back later?

No it’s not. Only if it has been given to them. Ambulance for sample don’t have access to GP records nor do district nurses, OT, PT they all use completely different computer systems

she could have genuinely missed him if he was tucked up in bed

id be worried that his carers hadn’t been if he was still in bed

in all fairness if this was her first visit she wasn’t to know that he doesn’t go out. She may have checked all the rooms downstairs as she woukd have expected his carers to have got him up etc

if you thought he could have been dead why did you carry on going to your appointment? It would have taken 5 mins for you to go in if you know him that well

In your first post you say "Today as I was rushing out to an appointment a district nurse approached me and said that she was there to visit my neighbour but he wasn't in"

So did she approach you or was she about to leave until you spoke to her? It can't be both

Well I’m sure she’s learned a lesson about checking more thoroughly so not sure what reporting her would do? All her manager would say would be to check more than next time!

Op. How did you know he was asleep tucked up in bed.

My mum was very thin and frail when she was older. A couple of times I walked into her room at the care home and thought she wasn't there because she was so tiny she didn't make a dent in the bedclothes.

Normally an elderly/ vulnerable persons keysafe number is on the NHS records. So a GP, paramedic, nurse can let them selves in. Totally standard.

You have no right to the information regarding your neighbour, that is confidential. Not all agencies / services Will have the key safe number, like others have said she most likely went to phone the office for it . You sound like an interfering busy body and maybe you need to get a job .

Crank

Due to patient confidentiality, the nurse would not have been able to disclose all information. It is quite possible that she may have missed whilst checking for him. I am not a district nurse but I had to do a home visit as my colleague was on annual leave. Initially, I though we had the wrong but the door was quite fiddly. It is not as straightforward as someone would think particularly when you do not know the client or the layout of the house.

Again,yes they do have access.

Yes they are allowed to let themselves in if it's on their notes.

We are not allowed to record keys safe numbers on a gp practice system or in the notes for security reasons.
Op is complete nonsense and just trying to boost their ego by complaining.
Do it Op !
They will just put your complaint bullshit in the bin

Another DN here. Agree with all of the above. We rarely go back if the patient isn’t there.

Definitely complain about her because what this country needs right now are lots and lots more complaints about NHS staff.
That'll teach em.
And when they all finally break and quit under the fucking ridiculous amounts of pressure.. we will.....?
Do what exactly?

Why is the default setting of so many people "complain".

I used to be a district nurse, they are only allowed to use a key safe if they have permission from the person, this permission can be withdrawn at any time. If it is used without this, it is breaking the law and the nurse could be prosecuted for breaking in. The only people who have powers that override this are the police. One example is my neighbour who died last year, we knew she was inside, either incapacitated or had passed away, paramedics had to wait 2 hours for the police to turn up before they could enter the home.
Sounds like this nurse acted appropriately. Nurses have limited time, limited resources and people are often out when they are expecting visits and this wastes SO much time. In my old team, we wouldn’t even go back, simply pop a slip through the door asking the person to ring when they returned. The fact she went back a second time is going above and beyond and if you reported this nurse then quite frankly you would be laughed out of the door. How ridiculous.

She was concerned enough to return and check. That sounds like someone who cares, to me. I'm not sure why there's all this argument about keysafes, it's absolutely routine for healthcare staff to have the key safe number on the patient notes.

Oh stop it for heavens sake.

Why is the first thought to come into peoples heads 'I must report this'.

No you don't. You get on with your life and your life only. The nurse ended up seeing your neighbour. You think she lied? You probably got more information than you should have done anyway. She doesn't have to answer to you!

Who do you think you are?! Sort yourself out.

I’m a doctor who regularly visits patients in their homes, along with a nurse, and occasionally we get neighbours asking questions… we are deliberately vague and never give them any info, as they’ve no right to it. Some of what we say may be contradictory or inconsistent, not because we’re not doing our jobs but because the patient has a right to confidentiality.

When my relative was on end of life care, the carers (local authority) had the key safe number, the nursing teams (nhs) didn’t. Different policies, different IT systems, different patient/client records.
So as per pp your faith in joined up agency working is misplaced.

So she's a woman of her word.

What's wrong with you?

This! I'm a mental health nurse, and people within one team rarely record a key safe number somewhere everyone can find it easily.

I'd also feel a bit uncomfortable looking through every room in someone's house without just cause. It could be that a relative had taken him out or anything.

I work with over 65's, and I've had plenty of occasions where people haven't answered doors and I've come back later on, after looking through windows. Then if there's still no answer,you start getting in touch with family, etc.