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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Should I complain about this nurse

239 replies

AprilF00L · 21/03/2025 16:38

or just let it go?

My very vulnerable, very elderly neighbour fell in his house recently and was treated in his home by paramedics.

Today as I was rushing out to an appointment a district nurse approached me and said that she was there to visit my neighbour but he wasn't in/ This really alarmed me due to his vulnerabilities and physical state. I asked if she'd looked in all the rooms and she said she had. I got her phone number to contact her after my appt.

On my return an hour later I came across her again. She told me that she had returned to see if my neighbour had returned home.

He'd never been out. He was sleeping in bed. She lied. She hadn't looked in every room. He could have been dead for all she knew.7

I'm so annoyed at her lying. So unprofessional. AIBU to report her.

OP posts:
Blushingm · 22/03/2025 14:36

WiddlinDiddlin · 22/03/2025 14:27

They should not, without express permission to do - but they DO.

Or are you saying @Whatthefuck3456 that I imagined the DN walking straight into my home shouting 'DISTRICT NURSE!' without bothering to knock or wait?

I’d normally knock/ring. Wait and if no reply try the door.

Lots of people can’t get up to answer the door or risk a fall if rushing to the door.

you don’t seem to like/appreciate your district nurse very much

WiddlinDiddlin · 22/03/2025 14:27

They should not, without express permission to do - but they DO.

Or are you saying @Whatthefuck3456 that I imagined the DN walking straight into my home shouting 'DISTRICT NURSE!' without bothering to knock or wait?

Whatthefuck3456 · 22/03/2025 14:22

A nurse cannot let themselves in anyones home. Carers role is completely different to a nurse!

Blushingm · 22/03/2025 14:02

Printedword · 22/03/2025 11:30

District nurses treating my late father used the key safe to key themselves in

Because they’ve been given it

Blushingm · 22/03/2025 14:01

CactusSammy · 22/03/2025 11:27

The DNs I work with all have access to systmone, and that's where they write up their notes. Everything goes on the patient record.

It would make no sense to have completely separate notes/care system. If other medical professionals were unable to access DNs notes, it could easily lead to huge errors in patient care.

I’m a DN - we don’t use system one we use Paris for notes and Civica for visits - most GP’s use EMIS - Hospitals use a number of other systems . Hospice use something different again. Plus not all hospitals use the same, it depends which health board or trust. None copy back or communicate with eachother.

Social services use another completely different system

Care providers are all different too

Glasgowqueen · 22/03/2025 13:50

setmestraightplease · 22/03/2025 01:31

Flipping heck yes! I'd definitely be asking questions.

Who are all these people saying it's none of your business?
I hope they never find themselves in the same vulnerable position of needing help.

You don't have to 'report' anyone but you definitely need to highlight the fact that more could have / can be done - there are so many weaknesses in a system where people are vulnerable and don't have relatives to step in and help.

We do the same for an elderly neighbour who has no family - they're not going to get the help and support they need if we don't speak up for them. Of course it's our business! - it's called caring.

Nurses / doctors / the NHS can apparently do no wrong in MN's eyes ............ but we know that's not always true in real life.

Well done @AprilF00L for caring about your neighbour - I'm of the generation where we do keep an eye on the people in our street / neighbourhood. Surely it's a good thing?

  • but today it seems to be construed as 'interfering' ...................

So keep interfering! (but maybe not in a 'reporting' way, but more in a querying way?)

You sound an aggressive nightmare.No wonder nhs staff are leaving in droves due to abusive people.

Glasgowqueen · 22/03/2025 13:45

AprilF00L · 21/03/2025 16:38

or just let it go?

My very vulnerable, very elderly neighbour fell in his house recently and was treated in his home by paramedics.

Today as I was rushing out to an appointment a district nurse approached me and said that she was there to visit my neighbour but he wasn't in/ This really alarmed me due to his vulnerabilities and physical state. I asked if she'd looked in all the rooms and she said she had. I got her phone number to contact her after my appt.

On my return an hour later I came across her again. She told me that she had returned to see if my neighbour had returned home.

He'd never been out. He was sleeping in bed. She lied. She hadn't looked in every room. He could have been dead for all she knew.7

I'm so annoyed at her lying. So unprofessional. AIBU to report her.

If you are this man's advocate and help him .Why didn't you let the district nurse in as you obviously know the key safe code if you help him ?Better to do this than criticise a hard working district nurse who has a heavy caseload.Do you work in a demanding job or are you a retired curtain twitcher perhaps ?

ThisZanyPinkSquid · 22/03/2025 13:28

Could be an honest mistake. You need to remember these people are going into someone’s house for the first time they don’t know the layout of how many bedrooms. She’s possibly looked in what she thought was a bedroom and thought oh they must be out.

ALJT · 22/03/2025 12:01

If he’s had a quilt over his head or something it may not of been visible if she just popped her head in. Wouldn’t be so quick to assume she’s lying. She came back and found him.

rwalker · 22/03/2025 11:48

I don’t know what’s gone on but the fact she spoke to you and returned to me says she really was trying her best
you assumed about the key safe because it’s fit your narrative

watching from the sidelines with assumptions ,1/2 a story snd filling the blanks in yourself to fit your narrative isn’t really the best info to make a complaint with

BriceNobeslovesMurielHeslop · 22/03/2025 11:39

CactusSammy · 22/03/2025 11:27

The DNs I work with all have access to systmone, and that's where they write up their notes. Everything goes on the patient record.

It would make no sense to have completely separate notes/care system. If other medical professionals were unable to access DNs notes, it could easily lead to huge errors in patient care.

In my trust, there is a different note system for GPs, they can read my online notes, but I can’t read theirs. Some DN teams add notes to the hospital system, and some still use their paper notes in house- it is an outdated nightmare, but that’s how it is.

Sirzy · 22/03/2025 11:39

CactusSammy · 22/03/2025 11:27

The DNs I work with all have access to systmone, and that's where they write up their notes. Everything goes on the patient record.

It would make no sense to have completely separate notes/care system. If other medical professionals were unable to access DNs notes, it could easily lead to huge errors in patient care.

The district nurses who visit my Dad are completely seperate. They actually aren’t even NHS it’s outsourced.

There isn’t one joined up system for notes throughout the NHS. There arguably should be but that’s not the case.

Printedword · 22/03/2025 11:30

LIZS · 21/03/2025 16:45

Would he have been visible from outside if tucked up in bed. I doubt a nurse is entitled to let themselves in.

District nurses treating my late father used the key safe to key themselves in

CactusSammy · 22/03/2025 11:27

Blushingm · 22/03/2025 10:52

District nurses don’t have access to medical records - they’re often not even based in a surgery to go and ask someone to access them. District nurses have a totally separate notes/care system

the only way they’d have a key safe number is if they actually been given it

The DNs I work with all have access to systmone, and that's where they write up their notes. Everything goes on the patient record.

It would make no sense to have completely separate notes/care system. If other medical professionals were unable to access DNs notes, it could easily lead to huge errors in patient care.

Bournetilly · 22/03/2025 11:00

.

Blushingm · 22/03/2025 10:54

AprilF00L · 22/03/2025 00:12

Well. Thanks for all your thoughts. Just to let some of you know, I have cared in a minor way for this man for the past 2 years after his son died...he has no-one else. I have visited him in hospital after he fell down the stairs, I have fought social services on his behalf when he wasn't being cared for properly. I fought so hard that I had to actually take a step back. He has no relatives.No family left. He's left at the mercy of social services.
Perhaps I am over-protective of this lovely old man, suffering from dementia and severe mobility issues but if I won't look out for him, who will.

Thank you for the people who have understood my predicament. I only want the best for my neighbour. I won't report the nurse and hope that she has learnt a lesson.

Not protective enough that you went off to your appointment without checking yourself

Blushingm · 22/03/2025 10:52

CactusSammy · 21/03/2025 20:59

The keysafe number would usually be noted on his medical record, which the district nurse would have had access to.

I think this is a wider issue than whether she lied or not. Yes, she should have looked upstairs. But DNs are overstretched, so many patients are discharged from hospital without a care package, and you would not believe the amount of time wasted by patients who are out when the DNs call on them (especially as DNs only visit patients who are housebound).

I'm not a DN, but deal with them. This is another wider NHS problem.

District nurses don’t have access to medical records - they’re often not even based in a surgery to go and ask someone to access them. District nurses have a totally separate notes/care system

the only way they’d have a key safe number is if they actually been given it

Blushingm · 22/03/2025 10:48

Bournetilly · 21/03/2025 19:52

NHS nurses do have key safe numbers, a lot of patients can’t get up to answer the door.

Only if they’ve been given it - when a key safe is installed the number isn’t given to every man and his dog. There used to be no joined up computer/notes system between key safe installers/family/care agencies/social work/emergency services

I’ve know paramedics call police to gain entry as no one including the patients knows the key safe numbers

BriceNobeslovesMurielHeslop · 22/03/2025 10:14

Devonshiregal · 21/03/2025 23:16

This is the strangest thread. How on earth do I dislike nurses. How is that clear? I love some nurses. Including beloved family members whom I trust to be kind and thoughtful professionals. Including nurses I’ve had over the years who I remember fondly. I also know, like all people, some are capable of being not so good. So I don’t think op should just be jumped on as labelled as crazy because people, like yourself, don’t want to admit some nurses are capable of being neglectful.

He takes about 5 minutes to make his way to the door here is where I got practically bed bound btw. I mean, you’re the nurse.,..Perhaps he’s just a easily distracted old man but to me, anyone who takes 5 minutes to get to the door is struggling rather than just pissing about taking their time. And it seems like a dreadfully long time for someone who isn’t at least close to being bed bound or heavily chair/sofa bound.

Edited

Of course I know some nurses are neglectful, but I don’t think this nurse appears neglectful. It’s much more hassle to dodge a visit with the resultant paperwork etc than it is to complete the visit. She came back, she saw the patient and he was fine. And actually, it doesn’t even sound like she left particularly quickly- he was in his bed, fair enough, he doesn’t need to get up and he’s old and probably pretty fatigued a lot of the time. It might even be that the key safe is only there in the event of a fall, and he prefers to answer the door himself most of the time- frail people can have autonomy to make these decisions. To me practically bed bound means “in bed apart from short periods sitting in a chair”, not “takes 5 mins to answer a door”.
I suppose I’m a bit flummoxed why you’re so convinced she’s neglectful when she completed the job and the patient was unharmed. District nursing is quite a difficult and isolated job, you have to juggle so many different priorities, usually with no one to discuss it with. It was the hardest area of nursing I’ve ever worked in, pound for pound.

kittensinthekitchen · 22/03/2025 08:58

What time of day was this?
From your description of this neighbour's disabilities, does he have carers coming in the morning to get him ready? If so, why on earth was he still upstairs in bed?

HelenWheels · 22/03/2025 08:44

the op had an appointment herself

Botanybaby · 22/03/2025 08:42

If you were that worried you would have checked there and then

How do you know she has access to the property or the key safe

She clearly cared as she was there an hour later when you came back so i personally think you are been out of order

LasVegass · 22/03/2025 08:34

Why would the nurse create extra work by driving away and coming back less than an hour later to do the job? They are so time pressed, this doesn’t make sense.

Mum2three63 · 22/03/2025 08:28

Acommonreader · 21/03/2025 17:57

Normally an elderly/ vulnerable persons keysafe number is on the NHS records. So a GP, paramedic, nurse can let them selves in. Totally standard.

This is not true, as a community health care worker we often do not know there is a keysafe until we get to the door, different agencies use different systems to record this information and it is not always passed on, so often we have to go and make calls to get the number in order to make a return visit

willowbrookmanor · 22/03/2025 08:14

AprilF00L · 22/03/2025 00:12

Well. Thanks for all your thoughts. Just to let some of you know, I have cared in a minor way for this man for the past 2 years after his son died...he has no-one else. I have visited him in hospital after he fell down the stairs, I have fought social services on his behalf when he wasn't being cared for properly. I fought so hard that I had to actually take a step back. He has no relatives.No family left. He's left at the mercy of social services.
Perhaps I am over-protective of this lovely old man, suffering from dementia and severe mobility issues but if I won't look out for him, who will.

Thank you for the people who have understood my predicament. I only want the best for my neighbour. I won't report the nurse and hope that she has learnt a lesson.

But you carried on to your own appointment despite your neighbour being potentially “missing” and now want to report the nurse. Weird.