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BLOODY Tesco wouldn’t deliver my food shop

115 replies

Thaer · 18/03/2025 14:37

So apparently they now do “think 25” for all deliveries. EVEN for ones with no age restricted products. The young lad who delivered said he couldn’t give me my shopping. I left my bag in DH’s car last night so had no id. Apparently a facetime call with my husband showing my driver’s license wasn’t good enough (I’ve misplaced my passport which is bloody brilliant). I’ll take the compliment as a 32 yo. But how stupid! There was only food in my shop. When he asked I assumed my husband had added on a few beers but no just food. I’m not blaming the delivery boy as he’s just following rules but there is no common sense. I get it if you order cigarettes, alcohol etc. But not veggies and dog food ffs. If I went to the shop and bought the same stuff I would be asked to produce I’d!

RIDICULOUS

OP posts:
FaithFables · 18/03/2025 17:13

Josiezu · 18/03/2025 14:40

Eh, I don’t think it should be down the the driver to search through an order list for cigarettes, knives, alcohol etc. it’s easier to just say an adult has to receive the delivery.

I find it stranger that an adult in the UK only has one form of ID.

Why? Not everyone drives or goes abroad! I find it strange you can't comprehend a situation where an adult doesn't have photo ID.

utterlyfedup2 · 18/03/2025 17:10

CarpetKnees · 18/03/2025 16:24

But the point is, they wouldn't be breaking the law, as the OP said she hadn't got any age restricted products in her shop.

That is what she is talking about, and she is quite right, it is ridiculous.
She specifically said she doesn't blame the driver, it is the shop that is being ridiculous.

Yes I know. I am agreeing with her.

If you read my later post, I suggested she complain to Tesco on social media.

Josiezu · 18/03/2025 17:09

jacktheladess · 18/03/2025 16:27

Hang on, so my son and his wife would be unable to get a Tesco delivery because they are both under 25? Or can they prove they are over 18 in which case they can have it??

Its a widely used policy to refuse anything age restricted to those who appear over 25 unless they can provide ID.

TortolaParadise · 18/03/2025 16:54

I agree OP.
Slightly off topic - just a personal wonder out loud... what does fake ID look like? I going to assume the answer to my own question ... real! Poor delivery drivers and poor customers!

Nonsense10 · 18/03/2025 16:53

This happened to me with a c&c at Tesco. When I questioned it, she said it was just a spot check and then it didn't happen again.

ElbowsUpRising · 18/03/2025 16:28

ilovesooty · 18/03/2025 15:51

What do you do when you go to vote?

I have a voter id from the council. But it’s an a4 bit of paper with my name and photo on it don’t think my dob is on it. Plus it looks like a cheap photocopy but of paper.

jacktheladess · 18/03/2025 16:27

Hang on, so my son and his wife would be unable to get a Tesco delivery because they are both under 25? Or can they prove they are over 18 in which case they can have it??

CarpetKnees · 18/03/2025 16:24

utterlyfedup2 · 18/03/2025 15:33

Sainsburys also have think 25. My husband is a driver. In your situation, he could have lost his job if he'd given you the delivery without seeing ID in person. Sainsburys do random checks and even have secret shoppers who look under 25 and have 'lost their ID'. It doesn't matter what's in the delivery BTW.

It's a slightly ridiculous policy in that it's up to the driver whether they think you're under 25 but it's there to ensure tesco don't break the law. DH says that he only asks if the customer clearly looks around 17/18 but sometimes its very had to tell and he'd prefer to stay employed.

Edited

But the point is, they wouldn't be breaking the law, as the OP said she hadn't got any age restricted products in her shop.

That is what she is talking about, and she is quite right, it is ridiculous.
She specifically said she doesn't blame the driver, it is the shop that is being ridiculous.

BeneathTheSea · 18/03/2025 16:01

It's because Tesco put the fear of God into their staff regarding Think 25.
To be fair there does seem to be a lot of outside agencies testing staff relentlessly with the intent on catching them out. There are huge fines to be paid if they do.

ReadingSoManyThreads · 18/03/2025 16:00

ilovesooty · 18/03/2025 15:51

What do you do when you go to vote?

There's a Voter ID card. I have one. They are free.

Gettoachiro · 18/03/2025 15:52

Same at ASDA. Challenge 25, if you look under 25 you are asked for ID and if you can't provide any you don't get your shopping! Even if it's just cornflakes!

Along with restricted items, I was told it was due to the transfer of money online. It does say on the receipt that someone 18 or over has to be in to accept the shopping.

The oldest person i've asked for ID turned out to be 40 🤣 and a couple of customers over the years have got really peed off with me when I didn't ask them for ID...they looked a lot older than 25!

ilovesooty · 18/03/2025 15:51

DriveMeCrazy1974 · 18/03/2025 15:19

Well, you'd find me strange then. I have no ID. I don't go on foreign holidays, so I don't have a passport and I don't drive, so I don't have a driving licence. It's a pain in the neck, but, I honestly don't have photo ID - I could show my birth certificate but, of course, that's in my maiden name, so not much use, and I could show my wedding licence, but that doesn't come with a photo. I don't think I should have to pay for either a passport or a driver's licence when I would make no use of them, just so that I can prove I am who I say I am.

What do you do when you go to vote?

JMSA · 18/03/2025 15:51

Massively annoying and ridiculous.

Josiezu · 18/03/2025 15:49

dialfor · 18/03/2025 15:34

This seems like a reasonable option, but, you need a referee which may or may not be easy.

But you need your photo identity confirmed for any other photo ID documents. You can’t just have people claiming an identity with no checks or verification and it being accepted as an official document.

Gothamcity · 18/03/2025 15:46

They probably have to ask for Id for every order to protect the driver from having to make an on the spot decision as to whether you appear over 25 or not. That decision could result in huge fines and other issues, and it's not fair for it to land on one person's head when using their own discretion to determine if you're old enough, or if there's restricted items, if you're likely to kick off if thry ask you o prove your age for a restricted product. If it's a blanket policy of "no id, no delivery", then no one is at risk of getting it wrong, and hopefully no one will try and order things they aren't old enough to purchase, if this becomes the norm, as would be pointless even attempting it. As annoying as it is for the customer, and like you said, a heads up when you ordered to say proof of id will be required could have prevented this whole thing.

utterlyfedup2 · 18/03/2025 15:41

Thaer · 18/03/2025 15:35

I’m a 32 yo woman. By no stretch of the imagination do I look anywhere near 17/18

In your opinion.

And you actually have to 'look' over 25 by the policy. I'm just saying what DH says he thinks about when he sees a customer. He's given just 6 minutes a drop for some deliveries, so he'd rather not have to ask for ID unless he really feels it's necessary. Your driver obviously did feel it necessary otherwise he'd not have asked and risked making his whole shift run late.

Complain to tesco though - they're quite responsive if you do it via social media.

Thaer · 18/03/2025 15:35

utterlyfedup2 · 18/03/2025 15:33

Sainsburys also have think 25. My husband is a driver. In your situation, he could have lost his job if he'd given you the delivery without seeing ID in person. Sainsburys do random checks and even have secret shoppers who look under 25 and have 'lost their ID'. It doesn't matter what's in the delivery BTW.

It's a slightly ridiculous policy in that it's up to the driver whether they think you're under 25 but it's there to ensure tesco don't break the law. DH says that he only asks if the customer clearly looks around 17/18 but sometimes its very had to tell and he'd prefer to stay employed.

Edited

I’m a 32 yo woman. By no stretch of the imagination do I look anywhere near 17/18

OP posts:
dialfor · 18/03/2025 15:34

NetballHoop · 18/03/2025 15:29

Those of you without any form of id can get one of these for £18: https://www.citizencard.com/apply-for-a-uk-id-card-online

A provisional drivers licence is £34,

This seems like a reasonable option, but, you need a referee which may or may not be easy.

utterlyfedup2 · 18/03/2025 15:33

Sainsburys also have think 25. My husband is a driver. In your situation, he could have lost his job if he'd given you the delivery without seeing ID in person. Sainsburys do random checks and even have secret shoppers who look under 25 and have 'lost their ID'. It doesn't matter what's in the delivery BTW.

It's a slightly ridiculous policy in that it's up to the driver whether they think you're under 25 but it's there to ensure tesco don't break the law. DH says that he only asks if the customer clearly looks around 17/18 but sometimes its very had to tell and he'd prefer to stay employed.

B1indEye · 18/03/2025 15:31

Josiezu · 18/03/2025 14:40

Eh, I don’t think it should be down the the driver to search through an order list for cigarettes, knives, alcohol etc. it’s easier to just say an adult has to receive the delivery.

I find it stranger that an adult in the UK only has one form of ID.

Have I missed a memo? When did it become strange to only have one from of ID, I know people who don't drive and people who either don't have or haven't renewed their passports

I'm absolutely certain they don't have anything strange about them

PsychoHotSauce · 18/03/2025 15:21

Josiezu · 18/03/2025 14:40

Eh, I don’t think it should be down the the driver to search through an order list for cigarettes, knives, alcohol etc. it’s easier to just say an adult has to receive the delivery.

I find it stranger that an adult in the UK only has one form of ID.

I don't have any valid ID at the minute. Lost my passport, and I had a provisional licence (live in a city and never bothered learning to drive) which has now expired!

DriveMeCrazy1974 · 18/03/2025 15:19

Well, you'd find me strange then. I have no ID. I don't go on foreign holidays, so I don't have a passport and I don't drive, so I don't have a driving licence. It's a pain in the neck, but, I honestly don't have photo ID - I could show my birth certificate but, of course, that's in my maiden name, so not much use, and I could show my wedding licence, but that doesn't come with a photo. I don't think I should have to pay for either a passport or a driver's licence when I would make no use of them, just so that I can prove I am who I say I am.

toomuchfaff · 18/03/2025 15:18

Put a complaint into the store, and if it is a policy, then shift to another store. Or don't, and be aware the new policy..

WiddlinDiddlin · 18/03/2025 15:17

Josiezu · 18/03/2025 14:40

Eh, I don’t think it should be down the the driver to search through an order list for cigarettes, knives, alcohol etc. it’s easier to just say an adult has to receive the delivery.

I find it stranger that an adult in the UK only has one form of ID.

For a long time I had none! I don't drive, I had no intention of travelling so no passport... Proving ID for bank accounts was bloody difficult.

I do now have a passport as I needed to go to Belgium a few years back, but I won't ever travel out of the country again so unless someone comes up with some sort of official ID card, when that lapses I presumably will have no id again!

I don't think it'd be that hard for tills to print an age restricted indicator on the order list/receipt to flag to drivers that the order does contain age restricted items (surprised if that isn't already the case actually).

So what are those of us without ID meant to do, spaff a large chunk of money on a passport we won't use for anything but ID?