BLOODY Tesco wouldn’t deliver my food shop

Thaer · 2025-03-18T14:37:36+00:00

So apparently they now do “think 25” for all deliveries. EVEN for ones with no age restricted products. The young lad who delivered said he couldn’t give me my shopping. I left my bag in DH’s car last night so had no id. Apparently a facetime call with my husband showing my driver’s license wasn’t good enough (I’ve misplaced my passport which is bloody brilliant). I’ll take the compliment as a 32 yo. But how stupid! There was only food in my shop. When he asked I assumed my husband had added on a few beers but no just food. I’m not blaming the delivery boy as he’s just following rules but there is no common sense. I get it if you order cigarettes, alcohol etc. But not veggies and dog food ffs. If I went to the shop and bought the same stuff I would be asked to produce I’d! RIDICULOUS

Gogogo12345 · 20/03/2025 20:49

TheBunnyLover · 19/03/2025 10:35

I didn't know that! Even more crazy then!

I've been abroad a few times, have no plans to go abroad again, hate flying-I don't need a bloody passport as I am not planning to 'pass' any 'ports' yet somehow to do perfectly normal things like change jobs I apparently can't function without one!

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From gov.uk. https://www.gov.uk/prove-right-to-work

BLOODY Tesco wouldn’t deliver my food shop

Coconutter24 · 19/03/2025 13:52

Springbirds · 19/03/2025 10:04

Make up your mind! You were the one who wrote:

Coconutter24 · Yesterday 18:24
A complaint for what? Because OP didn’t realise they had an age policy on online orders and doesn’t like it? All supermarkets have this policy, they will only deliver to age 18 plus

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Ok most supermarkets have this policy 🤷‍♀️

mondaytosunday · 19/03/2025 13:50

Huh. My 17 year old took in a delivery once. And she definitely did not look any older. And now I think of it it would be very unusual for me not to have wine in the order (but can’t actually remember).
Waitrose once left a delivery outside my door as I was running late, but would not leave the alcohol (fair enough).
it’s a good idea to have pics of your passport and drivers license in your phone, irrespective of whether it would have been accepted in this case.

Ursulla · 19/03/2025 13:33

dialfor · 18/03/2025 15:34

This seems like a reasonable option, but, you need a referee which may or may not be easy.

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You shouldn't need to do that just to buy things with your own money though.

Tesco is a shit company anyway. Go to Waitrose op. Their basics are often cheaper and everything is nicer.

Josiezu · 19/03/2025 13:25

TheBunnyLover · 19/03/2025 11:59

Apart from two workplaces-one wouldn't interview me at all, one I had to send the passport so they could see a physical copy.

I do have a passport, It's just not in date.

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Well that’s your choice. Photographic proof of identity is a well known requirement for many things, if you choose not to have it then you will find your options limited for many scenarios. It’s not about being sent abroad it’s about proving your identity.
You can’t choose not to have up to date proof of ID and then moan about the consequences.

SandrenaIsMyBloodType · 19/03/2025 13:20

I got stuck in traffic and was about 10 minutes late for my Ocado slot and, unfortunately, the driver arrived right at the beginning of the hour. He called me and I explained I was nearly home and would be happy for him to leave the shop in the front garden. He said he would not be able to leave the energy drinks because of the age restriction but he could process those as a return and he left the rest of the shopping on my porch.
Tesco refusing to give a 32 year old woman her food order because she didn’t have ID seems absolutely mad to me.

TheBunnyLover · 19/03/2025 12:00

NetballHoop · 19/03/2025 11:19

Well that's the price we pay for not having a UK Id card.

I have an Id card for my other nationality and it's really quite useful. I can vote, collect parcels, prescriptions, buy reduced price old aged admission to museums and galleries, travel to neighbouring countries etc. etc.

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Both employers would only accept a passport, nothing else.

Fair enough, that's how it works. I am allowed to think It's ridiculous however. Both jobs in education and training, not anything where I'd need to be sent abroad.

TheBunnyLover · 19/03/2025 11:59

Josiezu · 19/03/2025 11:29

No one said you need a passport, you do however need photo ID for many things.

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Apart from two workplaces-one wouldn't interview me at all, one I had to send the passport so they could see a physical copy.

I do have a passport, It's just not in date.

Josiezu · 19/03/2025 11:29

TheBunnyLover · 19/03/2025 10:35

I didn't know that! Even more crazy then!

I've been abroad a few times, have no plans to go abroad again, hate flying-I don't need a bloody passport as I am not planning to 'pass' any 'ports' yet somehow to do perfectly normal things like change jobs I apparently can't function without one!

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No one said you need a passport, you do however need photo ID for many things.

NetballHoop · 19/03/2025 11:19

TheBunnyLover · 19/03/2025 10:35

I didn't know that! Even more crazy then!

I've been abroad a few times, have no plans to go abroad again, hate flying-I don't need a bloody passport as I am not planning to 'pass' any 'ports' yet somehow to do perfectly normal things like change jobs I apparently can't function without one!

Show quote history

Well that's the price we pay for not having a UK Id card.

I have an Id card for my other nationality and it's really quite useful. I can vote, collect parcels, prescriptions, buy reduced price old aged admission to museums and galleries, travel to neighbouring countries etc. etc.

TheBunnyLover · 19/03/2025 10:35

Gogogo12345 · 19/03/2025 08:08

That seems crazy as even the government pages say you can use an expired British passport to show you have right to work

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I didn't know that! Even more crazy then!

I've been abroad a few times, have no plans to go abroad again, hate flying-I don't need a bloody passport as I am not planning to 'pass' any 'ports' yet somehow to do perfectly normal things like change jobs I apparently can't function without one!

Springbirds · 19/03/2025 10:04

Coconutter24 · 19/03/2025 06:36

Ok but the post is about Tesco not Waitrose

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Make up your mind! You were the one who wrote:

Coconutter24 · Yesterday 18:24
A complaint for what? Because OP didn’t realise they had an age policy on online orders and doesn’t like it? All supermarkets have this policy, they will only deliver to age 18 plus

SoOxon · 19/03/2025 08:53

SoOxon · 19/03/2025 08:52

kindly show workings out - 98% you say? bus pass/Senior railcard?

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besides which you misquoted me

SoOxon · 19/03/2025 08:52

Josiezu · 19/03/2025 08:41

98% of over 70s in the UK have a photo ID, so hardly “many, many” without.

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kindly show workings out - 98% you say? bus pass/Senior railcard?

Josiezu · 19/03/2025 08:41

SoOxon · 19/03/2025 08:05

Where we live there are many persons who have never had either! pensioners mostly.

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98% of over 70s in the UK have a photo ID, so hardly “many, many” without.

Fizbosshoes · 19/03/2025 08:26

I bought alcohol free "prosecco" over Christmas, and Tesco still needed a cashier to check I was over 18 (or looked 25 - no id needed! ) when using the self checkout.
Similar products in other supermarkets didn't have that check
(I'm guessing maybe part of the barcode indicated it was from a wines and spirits dept?)

Gettingbysomehow · 19/03/2025 08:11

I had a Tesco delivery last night no ID needed.

Gogogo12345 · 19/03/2025 08:08

TheBunnyLover · 19/03/2025 07:51

I've been refused a job interview because my passport was out of date, and with my current agency they wouldn't accept my out of date passport onto the system, I ended up having to post it to them.
I am sure there's a reason why it isn't me because it has expired, but not one I can currently comprehend.. driving license not acceptable...

That seems crazy as even the government pages say you can use an expired British passport to show you have right to work

SoOxon · 19/03/2025 08:05

Josiezu · 18/03/2025 14:40

Eh, I don’t think it should be down the the driver to search through an order list for cigarettes, knives, alcohol etc. it’s easier to just say an adult has to receive the delivery.

I find it stranger that an adult in the UK only has one form of ID.

Where we live there are many persons who have never had either! pensioners mostly.

TheBunnyLover · 19/03/2025 07:51

I've been refused a job interview because my passport was out of date, and with my current agency they wouldn't accept my out of date passport onto the system, I ended up having to post it to them.
I am sure there's a reason why it isn't me because it has expired, but not one I can currently comprehend.. driving license not acceptable...

Josiezu · 19/03/2025 07:21

HobnobsChoice · 18/03/2025 22:07

You don't need photo id to open a bank account or to get government funding for childcare. It might be harder for a bank account but it is not mandatory to hold photo id. You just have to supply more documents a bit like a DBS check. Same for buying or selling a house, there is a very lengthy guidance on what can be accepted.

This is the childcare funding page of what is required and it does not include photo id.

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You need the ID to use the funding at a nursery, not apply.
Many, many high street banks will not allow you to open an account without photo ID.

Coconutter24 · 19/03/2025 06:36

Springbirds · 18/03/2025 21:54

It may be true for Tesco, it’s not true for all supermarkets. Waitrose will deliver to under 18s as long as there are no restricted items included.

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Ok but the post is about Tesco not Waitrose

Katemax82 · 18/03/2025 23:54

utterlyfedup2 · 18/03/2025 15:41

In your opinion.

And you actually have to 'look' over 25 by the policy. I'm just saying what DH says he thinks about when he sees a customer. He's given just 6 minutes a drop for some deliveries, so he'd rather not have to ask for ID unless he really feels it's necessary. Your driver obviously did feel it necessary otherwise he'd not have asked and risked making his whole shift run late.

Complain to tesco though - they're quite responsive if you do it via social media.

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When I worked at sainsburys I always ended up IDing the people who were in their late 30s

HobnobsChoice · 18/03/2025 22:07

Josiezu · 18/03/2025 18:42

Right now, in the modern world you need photo ID to vote in person, sell property, take a tenancy agreement, use government childcare funding, open a bank account with almost any high street bank, change employers, to apply for a passport for a child, this list goes on… this is all factual information, go and attempt to do any of these things with no photo identification and you will not be able to. You not needing to do this very basic list of things isn’t relevant and doesn’t change the fact that they need photo ID.

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You don't need photo id to open a bank account or to get government funding for childcare. It might be harder for a bank account but it is not mandatory to hold photo id. You just have to supply more documents a bit like a DBS check. Same for buying or selling a house, there is a very lengthy guidance on what can be accepted.

This is the childcare funding page of what is required and it does not include photo id.

Springbirds · 18/03/2025 21:54

Coconutter24 · 18/03/2025 20:32

It is true….

All goods must be received by an adult aged 18 years or over. If proof of age is not available, the goods will not be delivered to you.

it isn’t just age related products it’s the whole delivery

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It may be true for Tesco, it’s not true for all supermarkets. Waitrose will deliver to under 18s as long as there are no restricted items included.