Bank staff being pushy.

To be fair to bank staff, sometimes customers think they know what they want but a different product could be better. Obviously you had researched and they shouldn’t have been pushy.

Many years ago I worked in a building society, a man screamed at me for letting his elderly mother leave thousands in an instant access saving account with almost no interest, I was able to show him that it had been suggested to his mother on many occasions over the years that better products where available. (This is just one example)

Banks are odd at the moment.

I went into a bank recently, asked to open a child’s savings account and one for me. They basically refused. Saying they didn’t have the product we wanted and they didn’t open branch accounts although online they say they do for this account.

They turned away a lot of business that day, as we have recently had an inheritance. I was really surprised. I was expecting to be sold to and advised on which product the wanted me to have. It was a very strange experience. I don’t think I look dodgy.

Yes, a cashier once commented that I had a lot of money in my account and I should open a savings account. I said I'd just been paid and it would all be spent by the end of the month.

One of the reasons I'm with an online only bank.

As others have said, unfortunately bank staff are made to upsell 'products', rather than do what you want them to do. The last time I had to go into my bank was to pay in several hundred pounds in cash which I had collected from friends to pay for a ladies spa weekend. I got the third degree from the cashier, why hadn't I got a savings account, didn't I realise this money would be better earning interest, had I got motoring breakdown cover and had I got a mortgage! I told her it was absolutely none of her business and could she get on and pay in the money and give me a receipt. Yes, it was part of her job to have to ask these intrusive and irritating questions but the snooty, disapproving attitude when I refused to answer them didn't help. I agree that pushiness doesn't ever work with me, in any scenario. These organisations have to remember that you're the customer and in the case of banks, it's YOUR money!

Having worked closely with banks/buildings society's etc in the past..they are targeted to sell. However, the management seem to have flavour of the month ideas when it comes to products and she may have to sell the product she was pushing to hit target and would get nothing for what you actually wanted.

Mine throughout covid and after really pushed for a "financial review" with the manager. I had it showed I am financially clued up and haven't heard from them since!

They are forced to do this, they don’t want to, but they are given targets to hit to sell these products.