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I’ve reported my friend for an NHS confidentiality breech

366 replies

BundleOfCookies · 06/03/2025 23:19

I have a (now ex) friend who works for the NHS who works as a clerical officer who we’ll call Karen. I’m in the early stages of pregnancy and haven’t told anyone other than my dh. Had my first midwife appointment and since this, I’ve had some congratulations texts from people within my friendship group. When I queried how they knew I was pregnant, they said they heard it from Karen. When I asked Karen about this she said she saw it on my file, and shrugged like it wasn’t a big deal. I’m really upset that she’s just looked me up on her hospitals system like this. She works where my appointments are and openly said that she’s done this and has done it to a few of us in the group so she knows what’s going on. It’s my first pregnancy and I’m so anxious and I’m so upset so many people know about it.

At the time I was so angry I instantly filed a complaint to the hospital. Information governance then contacted me to say they’d be conducting an internal audit. This was 3 weeks ago and I’ve not heard anything since. I’m still upset with Karen but I now feel so guilty I’ve done this. I don’t want her to loose her job. Karen knows I’ve done this because I’ve told her and she’s livid and none of our mutual friends are talking to me now.

Is there anyone here who works for the NHS who can explain what happens in these situations? I’m guessing everything is fine because I’ve not heart anything from information governance since but I’m so worried

OP posts:
Gemmawemma9 · 07/03/2025 08:36

She won’t need proof as in text messages. There will be an electronic footprint of everyone she’s looked at on the system. She should lose her job OP, well done for reporting her.

cooliebrown · 07/03/2025 08:35

what your NHS worker friend is a huge no-no.

Even if you'd begged her to access your notes for you she'd be in big trouble.

Mnetcurious · 07/03/2025 08:35

user1492757084 · 07/03/2025 08:23

She broke the law. however, I would never report a friend before explaining how hurt I was by her accessing my health information, and informing her that I will be reporting her (for past and any future indiscretions) if I heard of similar behaviour happening again.

I couldn't live with myself to cause a good NHS nurse and friend to lose her job.

She’s not a nurse she’s admin staff - easily replaceable.

Catza · 07/03/2025 08:32

Housemouse245 · 06/03/2025 23:26

I can’t believe your friends have stopped talking to you, she is so out of order! Very unprofessional and I hope she gets sacked.

I imagine it's because other friends quite enjoyed Karen quickly checking what their colonoscopy results were for them or following up on where they are in a queue for a physio referral. And now the OP denied them this access.

OP, please don't feel guilty. I work for the NHS and I don't want to be working alongside people like that. I hope you told the IG office about the fact that she also shared your personal information. She could have wiggled out of unauthorised access if part of her job involves any type of filing or appointment bookings as she may argue she came across records as part of that. However, sharing the information about you with others without documented consent is a major breach of IG. I wouldn't like to think that she gets off with a warning and mandatory training for this. Some offences require immediate dismissal.

BundleOfCookies · 07/03/2025 08:31

AuntAgathaGregson · 07/03/2025 08:06

This isn't a typically dyslexic error, in fact. None of the rest of the post suggests dyslexia.

I’m not dyslexic. I’m just not the best at spelling and grammar and I know I need to do better

OP posts:
Motherofdragons24 · 07/03/2025 08:30

Starlight7080 · 07/03/2025 08:24

That's not the same as actually reading your medical notes .
Personal information that you probably want to keep quiet. Not just the pregnancy.

I know. I’m just saying I know it’s not nice to have your personal information shared. I’m absolutely not excusing what OPs friend has done. Completely inappropriate and a high breach of trust but I also can’t imagine reporting and having a good friend lose their job, potentially putting them and their family in financial hardship for sharing pregnancy news early. I would potentially end the friendship If I felt very strongly about it but no I probably wouldn’t report it.

Starlight7080 · 07/03/2025 08:27

user1492757084 · 07/03/2025 08:23

She broke the law. however, I would never report a friend before explaining how hurt I was by her accessing my health information, and informing her that I will be reporting her (for past and any future indiscretions) if I heard of similar behaviour happening again.

I couldn't live with myself to cause a good NHS nurse and friend to lose her job.

She is not a nurse . And you are being very dramatic saying you couldn't live with yourself for reporting and potentially causing them to be fired.
They should not be in this job if they can not follow very basic rules . Friend or not.
Medical notes are private for a lot of reasons.

MrsOvertonsWindow · 07/03/2025 08:27

user1492757084 · 07/03/2025 08:23

She broke the law. however, I would never report a friend before explaining how hurt I was by her accessing my health information, and informing her that I will be reporting her (for past and any future indiscretions) if I heard of similar behaviour happening again.

I couldn't live with myself to cause a good NHS nurse and friend to lose her job.

A nurse who illegally accesses medical files of friends is NOT a "good NHS nurse". If she can't keep confidentiality and exploits the medical records of her friends for her own needs then she's a danger and unfit to be anywhere near patients.

ExpressCheckout · 07/03/2025 08:27

Thing is, OP, is that it's likely that you won't be the only person whose medical records she's accessed. If this is true, then it's absolutely awful, unacceptable, possibly illegal, and she deserves to lose her job.

LadyGaGasPokerFace · 07/03/2025 08:26

Also, imagine if she had information and she was to use that against someone or try and blackmail them. She’s on shaky ground. I think you need to follow this up.

thepariscrimefiles · 07/03/2025 08:26

HelmholtzWatson · 07/03/2025 06:07

Oh, the victim blaming card rolls eyes

To be a victim, you need to have been harmed. OP and others may claim otherwise, but I'm not convinced there was any harm done here, at least not that couldn't have been resolved with a stern conversation.

What OP's friend did was illegal. Medical records contain confidential information that most people don't want other people to know. OP's pregnancy may be a nice thing, but what if she had previous terminations of pregnancy that she wouldn't want people to know about, or had reported domestic violence in a previous relationship? OP's friend isn't just looking up the information, she is passing it on to other people.

As the confidentiality of medical information is such a huge thing in the NHS, OP's friend would know the consequences if her employer found out what she has done. As well as being completely unprofessional, she sounds too stupid to work in that role.

ThighsYouCantControl · 07/03/2025 08:25

Karen knows damn well she’s not allowed to do what she did and could lose her job as a result. She also knows she bought it on herself.

Your mutual friends are morons. Do they think Karen hasn’t looked them up and found stuff out about them too? If I found out a friend of mine did this to another friend my first thought would be “omg that’s a terrible breach of trust” followed up with “omg. What does that nosy
bitch know about me?”

Starlight7080 · 07/03/2025 08:24

Motherofdragons24 · 07/03/2025 08:11

Hmm I’m torn on this one tbh. What she done was wrong, very wrong. I work in the NHS and would never dream of doing this I really can’t imagine what she was thinking it was so unbelievably stupid of her. I would imagine she will lose her job. But at the same time if I was trying to give her the benefit of the doubt maybe she thought as it was in her eyes “happy news” she maybe thought you wouldn’t be upset so no big deal. Of course that’s not the case and you have every right to be upset. But equally if this was a stupid lapse of judgement and she was otherwise a good friend I’m not sure I would have reported her, I would have had a very stern word with her about it and told her I would report it if i heard her breaking confidentiality again. She will most likely lose her job and will find it very difficult to get another clerical job in the future with this on her record.

I have something similar happen to me. I was 6 weeks pregnant and was forced to tell my management team when our very first Covid case arrived in the ICU. I was promptly sent home until decisions could be made and a colleague seen my name crossed out on the rota and put 2 and 2 together and then announced it to the full tea room on my return a week later. I was upset but didn’t take it any further.

That's not the same as actually reading your medical notes .
Personal information that you probably want to keep quiet. Not just the pregnancy.

TheIceBear · 07/03/2025 08:23

I don’t work in the nhs but I have worked previously as a nurse in another country and this would be an absolute no no. She would have presumably received training on this (everyone working in hospitals where I live receives extensive training on confidentiality) and should know better. She sounds like she has no common sense whatsoever, what on earth was she thinking ? It really does sound like she is not suitable for working there having done something like this. If she thinks this is acceptable what else could she get up to.

user1492757084 · 07/03/2025 08:23

She broke the law. however, I would never report a friend before explaining how hurt I was by her accessing my health information, and informing her that I will be reporting her (for past and any future indiscretions) if I heard of similar behaviour happening again.

I couldn't live with myself to cause a good NHS nurse and friend to lose her job.

FuckityFux · 07/03/2025 08:23

HelmholtzWatson · 07/03/2025 05:50

You should have called her out on it publicly, but getting her sacked is really a huge over-reaction, and I can't believe so many people are vindictive enough to support this.

You’re either a bit dim or your moral compass is so far off, it’s done a runner. 🙄

This isn’t a minor indiscretion on her part but a massive breach of trust and she will have received mandatory training explaining all this when she started the job. She will have been clearly told that accessing records to have a nosey and passing on information to others is a sackable offence. She’s admitted to the OP that she’s looked at other peoples records too.

She’ll have to leave voluntarily or be sacked because even her colleagues won’t want to continue working with her.

mcmooberry · 07/03/2025 08:22

Absolutely outrageous that she has done this, she definitely deserves to be sacked. I do understand why you now feel guilty but she has brought this on herself entirely.

Kungfufightingwithexperttiming · 07/03/2025 08:21

BundleOfCookies · 07/03/2025 07:57

No idea but from what she said to me when I asked her about it was it seems like she does regular spot checks on us

Another NHS worker here. There’s no way your friend could be naive as to the fact that this is wrong and gross misconduct - whatever NHS trust they work for. Every time I access information our IT system flags that it must be for legitimate work reasons. Even accessing your own records are not allowed. Induction training and annual training reinforces. I work in a department where I know a friend’s records may need to be accessed periodically. I’ve never been in them as I ask a colleague. Your friend and mutual friends may be angry with you but you’ve done 100% the right thing and I hope she loses her job, just as I’d expect to if it was me.

Buddhalover · 07/03/2025 08:20

So it's one thing to have a sneaky look at your records (although that's not really acceptable) but quite another, to then discuss with all and sundry! Your so called friends group, are imo, being totally unreasonable about it. I wonder how one of them would feel if their medical condition had been discussed. I'm sorry your having to deal with this in your early stages of pregnancy. I'm sorry to say, but if she looses her job, then that's on her and not you.

BunnyLake · 07/03/2025 08:20

Surf2Live · 07/03/2025 08:00

accessing your OWN record?

but that makes no sense?

everyone should be able to access their own records, it's THEIR records

the rest of this, totally understand and agree

When I worked at the NHS I had to go to a higher up to check something in my health records. She then had to relay the bit of info I needed (date of a long past medical diagnosis). It did seem odd that there wasn’t a method whereby I could look at my own electronic file.

B1indEye · 07/03/2025 08:19

Isitforreal1942 · 07/03/2025 08:17

If you do not want her to lose her job, the recommended course of action would be to contact the hospital and let them know this, that while you were and are still upset no real harm has been caused.

I hope that's not how the system works, gross misconduct is gross misconduct, she shouldn't get away with it because one person doesn't really mind. That's not remotely appropriate

herbygarden · 07/03/2025 08:19

Honestly OP, I think you did the right thing. What a stupid, horrible cow she is! Also your friends who sided with her, fuck them all! So sorry she brought this stress to you :(

Xiaoxiong · 07/03/2025 08:19

I agree. It's one thing to see someone's records in passing as part of your job. This is sometimes unavoidable - a bit like when once or twice I've recognised someone on here that I know in real life, but I have never ever breathed a word to them or anyone else we know.

It's quite another to then share that medical information with friends, especially mutual friends that know you!! Completely outrageous. She's not in the right job if she thought that was ok.

GETTINGLIKEMYMOTHER · 07/03/2025 08:19

She will only have herself to blame when she gets the sack.

A very old friend of mine who was a GP’s receptionist once shocked us by telling us (and laughing) about a neighbour’s case of (IIRC) piles.

By that time we lived a 3 hour drive away so didn’t even know the person in question, but I was still appalled that she did it at all. It was ages ago and AFAIK she never lost her job, but I dare say it certainly wasn’t a one-off.

Lou670 · 07/03/2025 08:18

You did the right thing. Even if you hadn't reported her then the friendship was over as you can no longer trust her. My daughter is a nurse and what she did is a big no no, she should not be looking at patients medical history unless she needs to for her work. Yes, she will have access to anyone's files but everything is monitored. I am surprised given that she has done this before, that it has not flagged up that she is accessing patients records without a reason to do so. She will be (quite rightly) fully investigated and most probably dismissed from her role.

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