New Ocado website

Each time you review now, you can change your nickname. So I don’t think you can do that anymore.

Is it me or did Ocado really screw this up?

Its amazing how they’re ignoring all social media, all App Store reviews and customer service complaints.

Who signed off on this piece of crap? Looks hideous and even worse to use.

The new app has angered me so much I’ve cancelled smart pass. Ads everywhere, massive icons, horrible UI.

Ive complained to customer service and also noted the ‘developers’ are doubling down on the 1 star app reviews. Way to absolutely destroy your customer base Ocado.

Got a response from Ocado. The old app is completely gone from next week! I can’t believe they’ve rolled out something that works so badly!

So it’s not just me on the incomplete multi-buys thing! I went round three times yesterday checking I had got the right number of items! The new app takes up so much time. It isn’t a case of getting used to it, I’ve had it for weeks and it’s not improving.

I wonder if Waitrose is worth a go. I used Sainsburys a few years back and it wasn’t very good.

My gripes with the app are that you can no longer sort products alphabetically when you've done a search, and that on multi buys, when I check out, it keeps telling me the offer is incomplete when I have the correct number of items. It's really annoying.

I agree with all your negative observations. I’ve been a customer since the beginning and this is a huge step backwards. It’s so jarring.

I can no longer click on the reviewer’s profiles to see their review history, so it feels like they could all be fake like Amazon. I liked being able to see other products a specific reviewer liked (often over say - 10 years) and would try other things they liked based on their legitimacy.

If something is on offer now, but in my basket as a regular item for future deliveries, I used to be able to delete it, wait a couple of seconds for the ‘offer’ price to update and then add it again. Now it won’t give you the offer price unless you press refresh on your web browser. Very sneaky. You need to be totally ‘on it’ or you’ll be screwed on their offer prices.

Text/visuals jarring

When you press the ‘basket’ you have a summary of the top few 10 or so items, not the entire basket. That takes 2 clicks. Sooo time consuming.
I absolutely hate it, and am definitely not averse to new technology when it is positive.

My ‘favourites’ are not at the top of my searches, they are now all mixed in and obviscated with what Ocado wants me to choose. It’s taking me so much longer to make my day to day orders. I absolutely hate it.

These updates feel like a totally cynical move by Ocado to make it difficult for customers to benefit from their offers and see the wood for the trees. Coupled with the fact they have been slowly removing loads of high quality independent products, makes me feel like they aren’t really giving me as much choice as I want.

I have started using Waitrose for my second weekly shop and am looking around for alternatives to Ocado because I feel like they are taking the mick.

We are slowly migrating our customers to our new app and website and will be all migrated over by early July.

I'm very sorry that you don't like that app.
^^
It is a learning curve for us all even for us at the Customer Service Hub, so I do understand that the app can be awful at first.
^^
We won't be able to transfer you back to our old app unfortunately.
^^
Take care

I asked them that ages ago and they said no and that I would get used to it etc. I have not as it’s shit.

I am trying so hard to adapt and not moan about change, but this is a definite backward step. What were the designers thinking and what user testing actually took place. It was 100% perfect before. I don't understand what they were trying to achieve. I know a handful of people who have already switched supermarkets as they can't adapt. I will give it a bit longer, but I am just baffled as to why they would do this to a great website.

Sigh, I am still waiting for them to actually decide they will deliver our part of the country

Does anybody still have the old app? I don’t know how far they’ve got with the rollout, but I’d really like a screenshot of a page - say cherry tomatoes or something - so I can figure out what it is I’m finding so difficult. I think it’s the price and the ‘add’ bit really stand out, but not what the item is… I hope that makes sense!

I’ve emailed them to ask if I can go back to the old app. Think its area specific so not sure if that is possible.
And I’ve started to look at which other supermarkets I could replace Ocado with.

I’ve had the new app and website for about a month and I love it. It took me a couple of days to get used to it but I find it quicker and easier to use. I use one click a lot and as a pp said that has improved. I suppose it depends what features you use most as to whether you like/ hate it.

I miss the categories when you're editting your shop - it was really helpful to look at fridge stuff, then cupboard and freezer.

The new app is terrible. It seems to freeze everytime I want to add anything to my order so I end up having to get my laptop out and using that to order instead of doing it quickly on my phone.

It’s also harder to see what’s in the trolley so I’ve had stuff delivered that I didn’t want as hadn’t spotted it in the trolley to remove!

The accessibility and ordering in the new one is rubbish my mum in her 80s has been a customer pretty much since they started can't really use it currently... Feedback to Ocado... Not interested..
Am trying to understand accessibility on ipad to see if can help her that way...think shes heading to Waitrose now as well..

My app updated a while ago and I really don't like it. The instant shop instead of letting me choose to add from the list individually, now decides what it thinks you want and adds everything and you have to go in and delete the stuff you don't need. I ended up with a giant bag of potatoes three weeks in a row because I didn't notice them. Also the ratings aren't always as easy to see. The one click has definitely improved though so I don't totally hate it.

Mine has had the changeover this week. Along with all of the irritations you’ve all had, they’ve whacked up the delivery charges! Has that happened to anyone else?

I just wish that we could have one that delivers around the North East!

I am now forced into the new site - Its VERY tricky to use and VERY slow when adding stuff to or removing stuff from the basket. So you end up removing the wrong thing. It also didn't give me an offer when I clearly had everything it wanted of it. so took it out and put it back in again to get it.

Also when you look at your basket it tells you what the price is each, NOT with the offer price and also NOT times the quantity you have. So have I or not got the offer? - Where's my calculator - it shouldn't have to be like that 🥴

And I have 3 shopping lists - weeks 1, 2 and 3. But on the page is shown as Weeks 2,1,3 ? I have tried putting a dot before the week 1 to get it to shufty about , but no such success.

It aint great - and if going forward I am forced to do mental arithmetic every time, then I may just get Waitrose to deliver. Which is a shame as before 'all this' the Ocado site was a doddle to use.

Yes. They have moved the 'add items to basket' icon so it is now very easy to accidentally click this which I do on the majority of occasions now. You have to be really careful where your mouse is when you log in to edit otherwise you you have added a whole load of nonsense into your shopping 😀

The new ocado app is slow and clunky. Not impressed so far.

When I edit the order (if I have things in my basket before), it seems to just add the things in the basket rather than asking me if I want to add them (on the website). Is anyone else having the same problem?