Yesterday I popped in to Pret to get lunch for myself and my toddler. Was hanging about for a couple of minutes choosing what sandwiches to get as my 2 year old was being indecisive. At this point I hadn’t acknowledged or even looked in the direction of the tills as I’m sure a lot of you know with a 2 year old, they can dash at any moment and I didn’t have the buggy with me.
Anyway, after choosing our items we walked to the till and there were 3 maybe 4 men there and only one other customer. One of the men took the items off me and said something like “I would love to serve you lovely people.” I thought that comment was a bit OTT, but I thought maybe he was just being friendly. My son had chosen a toastie so we had to wait for a couple of minutes. During that time another of the men commented that “we are so happy you are here.” One of the others then started asking how old he was and what his name was. I don’t have a problem with that per se and normally think its lovely when strangers show interest in my child, as its also good socialization for him, but honestly I just felt a bit uncomfortable at that point.
Finally, the toastie was ready so I walked me and my son off to sit downstairs. There are some tables upstairs but I wanted to go downstairs as there’s more space. As we were walking down the stairs one of them said, “of course she wants to sit downstairs.” Then I heard the others laugh. The security guard was definitely in ear shot of that comment too as he was stood right near the stairs, but didn’t say anything.
Now I left feeling really confused because I am a bit of an over thinker so not sure if that’s blurring my vision.
YABU- you’re being too sensitive
YANBU- the customer service was strange and unprofessional