I know i missed my exercise class but so what?

If that person pays 30£ while not showing up what's the problem- you still get paid.

Same for me.

£30 for a bit of stretching and a telling off!! Wow what a rip off.

How did the rest of the class have more space 😂?

Reformer Pilates is done on fixed equipment - they don’t move the beds out when the class is only half full. Where would they put them for a start? And it’s also not like people are walking around the studio from one bed to the next.

I think there are a lot of people on this thread who don’t understand the large capital investment in equipping a reformer studio or what sessions are like given how many people think that hour long sessions could or should cost a couple of quid which for most studios wouldn’t cover the hourly rate of the instructor even on minimum wage as generally there aren’t a lot of beds per class.

I gather this isn’t the feeling of most but I would be very annoyed at this. A petty person may be inclined to continually cancel at exactly 24 hours notice, as apparently this would be okay? If you've paid I really don't see the issue.

....yes? I understood that? I was replying to a post that didn't seem to and appeared to be suggesting OP should "pay up".

as a pp said, if you were on the waitlist you wouldn't know whether anyone in the class was attending or not, so it wouldn't make the slightest bit of difference to you. Unless someone on the waiting list was literally hanging around the studio on the off chance there was no way they could have got there in the time OP knew she would be late enough to miss the 5 min deadline.

and, tbh, you would just have to deal with it. Things sell out, and not everyone can get everything they want all the time. That's just life. It's ONE pilates class, for heavens sake, not Oasis tickets or the last bog roll during lockdown. If someone is that devastated about missing their chance to jump in someone else's spot they need to get a life.

If OP called the gym to say “I’m delayed; going to be too late to make the class”, it would make bugger all difference to anyone on the waiting list. Even if someone just happened to be in the building at the time, they would still struggle to get to the class on time.

If you know a couple of days in advance you can’t attend, I suppose it’s courteous to let them know - although there’s no real incentive if you won’t get your money back, so you may as well just hold onto your place in case your plans change.

Ours get a bit snotty when someone doesn't turn up but only because there's a waiting list of atleast 5 people
So if someone doesn't show up, it wastes a space of someone who wanted to come. It's not all about money regardless
But agree for the odd missed occasion (things happen) a nicer email could have been sent

Ive never heard if anything so ridiculous. I could understand if you paid on the day but you’d paid already and weren’t refunded! Only you missed out. It benefited everyone but you. The instructor was paid. The rest of the class members had more space and personal attention. It’s cheeky of the instructor to hope to gain an extra £30 for having someone else pay to go at short notice, as well as you!

Reformer and mat Pilates are two completely different things. If you’re paying £4 for reformer I’d love to know where! The cheapest I’ve managed to find it in my area is £20 a session but that’s only if you block book 2 sessions so the upfront cost is insane.

Ridiculous comment. I really don't think there are that many people who'd pay 30 quid for a Pilates class - the instructor would do well to remember this

My reformer class is £30 a session, 5 to a class. Runs every hour from 8am-6pm with a two hour break in between for lunch. It is so difficult getting a spot. I’m currently booked in my usual spot until the end of April and nearly every session is full. There is a waiting list for all slots that are full. I’ve just had an email saying a place has come up on a waiting list I’m on due to a cancellation for tomorrow which I am happy about as I wasn’t able to get a spot next week.

There are plenty of people willing to pay this.

Well now you know it's best to text / email them if you're late /can't do the class.
It may be that the instructor did not know how to word her email more politely - sometimes people have limited communication skills.

You lost me at £30 a session

Yep, it’s completely different.

A music lesson is typically one on one though. If you have a music teacher who has a policy that you can’t be more than five minutes late (unlikely) and that you lose your money if that happens, giving them a call gives them the hour back. If you don’t turn up for a Pilates class, they just teach the class as usual to the other students.

I wouldn’t have bothered if I was losing £30. But then I also wouldn’t pay £30 for any kind of exercise class in the first place. Must be some fancy Pilates.

I run a comparable business and when people pay but don't turn up and don't say anything, I have my money so I don't care.

I certainly wouldn't be spending my time emailing them.

The only reason I get annoyed is when people ask for a refund after they didn't turn up.

I would check to see if she'd refunded the £30 but I would assume she hasn't.

Why should she apologise? She paid for the class, so no-one has lost any money. She hasn't created any extra work for anyone (they were not obliged to send a snotty email). She didn't interrupt the class or argue about not being able to take part when she realised she had missed the five-minute cut-off time. And the tutor was not left twiddling their thumbs as there were other people to teach.

I don't think you can have it both ways - you can't expect someone to pay 100% of the cost if they don't make it the class, only have a five-minute grace period, and expect a grovelling apology for any absence.

I was going to reply but I've no idea what you're on about.

The email is stupid, I agree with that.

Can everyone please stop comparing a group mat Pilates class price to a small group reformer. Those machines start around £4k and training also expensive. The two are not comparable price wise. Reformer standard is £25-£35 per session. Good teachers also need to be paid a decent rate.

Everything is fine and standard about the policies except the email which was unnecessary. I'd say just trying to deter people from late cancellation but not worded in a good PR way.

OP I hope this doesn't put you off and you continue to enjoy your reformers sessions.

That doesn't make sense, how would they find out? Also, if a person had already paid for a slot, even if they didn't use it, I wouldn't expect to be given it.

I go to Pilates regularly, and we have a similar cancellation policy, and I usually give notice, but if I didn't show up for whatever reason and was sent a snarky email like that I'd be pissed off - they've already got my money,