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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

I know i missed my exercise class but so what?

245 replies

notacooldad · 02/03/2025 18:32

I pay in advance for my Pilates class. It is £30 a session
You can cancel the class as long as you give 24hrs notice, if not you lose out.
Quite reasonablely you can't be more than 5 mins late.
On Thursday I had an appointment before my class which over ran significantly, on top of that I encountered three lots of temporary lights and traffic has backed up.
By the time I got to the car park I was 10 mins late. There was no point rushing, I'm late, I've missed out. There isn't a reception where I could have explained this to, just the instructor doing her thing with the group.
I went home.
I got an email which was,imo , quite snotty, telling me i should have let them know if i wasn't going to turn up so they could have given that place to someone on the waiting list.

My feeling is I've paid for that space, whether I was there or not.

If they gave it to someone else they would have had £30 from them as ' as a place has become available '
I wouldn't have got my money back as it clearly says no refunds if you are late or a no show.
Therefore, I feel like the sharp tone of the email is a bit ridiculous. The company hasn't lost out and as far as I can imagine, most people want to turn up and don't deliberately miss classes once they've paid for them.

What do others think?

OP posts:
New posts on this thread. Refresh page
Lyraloo · 04/03/2025 11:21

ALovelyShadeofMauve · 04/03/2025 11:05

But what “safe side”? OP wouldn’t get her money back, so it’s not cancelling to be on the safe side. Once the money is spent, there’s no point in the OP when she could very well have made the class.

Absolutely and as the class is so inflexible why let them sell the place twice? I understand that if they can’t use the place, you should have to pay. But to moan that they could have filled it but you won’t get a refund, is out of order!

Redpeach · 04/03/2025 11:18

Iamblossom · 04/03/2025 09:05

Staggered at how expensive that is

I'm often staggered at what people spend on shoes, bags, clothes, hair, nails, cars etc - but we all have different priorities when it comes to money, so it's pretty pointless comparing. For the op, her fitness is worth that cost.

ALovelyShadeofMauve · 04/03/2025 11:05

KimberleyClark · 04/03/2025 09:10

Tbh if Ihad an appointment prior to a class I would have cancelled the class just to be on the safe side and to ensure someone else could have my place in the event of any holdups.

But what “safe side”? OP wouldn’t get her money back, so it’s not cancelling to be on the safe side. Once the money is spent, there’s no point in the OP when she could very well have made the class.

Stepfordian · 04/03/2025 09:43

If I’d paid £30 I would’ve just gone in 10 minutes late, they’re hardly going to order you to leave when you’ve paid.

LindorDoubleChoc · 04/03/2025 09:37

Yanbu not to expect a snotty email about this. I hope you sent a similarly snotty one back.

notacooldad · 04/03/2025 09:28

@KimberleyClark

Tbh if Ihad an appointment prior to a class I would have cancelled the class just to be on the safe side and to ensure someone else could have my place

Most people manage to do more than one thing with their mornings.
A routine ' how are you doing' appointment at 8 o'clock would not mean I can't do something at 10.30, especially for something 20 mins away.
Normally I have this appointment and make it to work days for 9 o'clock with time to spare and work is 6 minutes further away from the class!

OP posts:
BigSilly · 04/03/2025 09:27

It's not about money, it's basic good manners. It seems very expensive, is it a very small group?

OhCalmTheFuckDownMargaret · 04/03/2025 09:16

BlueBlueBerries · 02/03/2025 18:40

I'm a Pilates teacher, it's frustrating when someone doesn't turn up and doesn't let us know. An email out of courtesy is polite to apologise for your absence.

But the teacher hadn't lost anything because OP already paid up front. Though not content with that it appears the teacher wanted OPs £30 plus another £30 on top by bringing in a replacement student from her waiting list, and that does seem a little exploitative of the situation especially as she wasn't out of pocket anyway.

KimberleyClark · 04/03/2025 09:10

Tbh if Ihad an appointment prior to a class I would have cancelled the class just to be on the safe side and to ensure someone else could have my place in the event of any holdups.

Iamblossom · 04/03/2025 09:05

Staggered at how expensive that is

supersop60 · 04/03/2025 09:03

BlueBlueBerries · 02/03/2025 18:40

I'm a Pilates teacher, it's frustrating when someone doesn't turn up and doesn't let us know. An email out of courtesy is polite to apologise for your absence.

But the OP didn't know she was going to be late.
If she'd sent an email from the car park, would you have read it?
She still paid for the session, you haven't lost anything.

Ladymeade · 04/03/2025 08:53

Katrinawaves · 04/03/2025 08:22

So you aren’t comparing like with like at all. You have said the equivalent of “mine cost £7.50” on a thread about the price of food processors when you are referring to your knife and everyone else is talking about their magimix.

Just saying that's all... Chill..!

Katrinawaves · 04/03/2025 08:22

Ladymeade · 04/03/2025 07:26

I'm in Lincolnshire and the class is in our village hall (sort of sets the scene there) All mat based exercises.

I have attended Pilates classes for a while with a variety of different teachers and this class is as good as any of the others I have attended.

So you aren’t comparing like with like at all. You have said the equivalent of “mine cost £7.50” on a thread about the price of food processors when you are referring to your knife and everyone else is talking about their magimix.

Ladymeade · 04/03/2025 07:26

Katrinawaves · 03/03/2025 23:14

For reformer Pilates or mat?

That would be a steal for reformer Pilates and it’s difficult to imagine the studio could cover their overheads at that price point as it would only be about £42 per hour (to cover the hourly rate of the instructor, rent of the studio, insurance, utilities, capital cost of the very expensive equipment and cleaning.

As mat Pilates has no fixed equipment and therefore the space can be used for other purposes and you could have up to 20 in a class in a large enough room, the economics would potentially work at that price point though it’s still cheaper than is available near me.

Edited

I'm in Lincolnshire and the class is in our village hall (sort of sets the scene there) All mat based exercises.

I have attended Pilates classes for a while with a variety of different teachers and this class is as good as any of the others I have attended.

ImAChangeling · 04/03/2025 03:21

It would be too much aggravation for me to bother with a Pilates teacher like that. You’ve paid and you respected the rule to not barge into the session late, so that should be the end of it.

JMSA · 04/03/2025 00:58

Well, I think the money-grabbing gits have a bit of a bloody cheek!

RareFatball · 04/03/2025 00:53

BlueBlueBerries · 02/03/2025 18:40

I'm a Pilates teacher, it's frustrating when someone doesn't turn up and doesn't let us know. An email out of courtesy is polite to apologise for your absence.

Why is it frustrating when the client has already paid for the class in advance? The teacher is not out of pocket financially.

Katrinawaves · 03/03/2025 23:35

CalmTheFuckDownMargaret · 03/03/2025 23:23

Not really sure what the crying hilarity face is for? Let me rephrase. Everyone has to share the space with fewer people. If a person is absent, that creates a space in the class (which the instructor wanted to fill). Everyone in the class benefits from that. The instructor has one less person to deal with. The entire AIBU is about whether the instructor is right to be miffed that they didn’t get to fill the space even though it had already been paid for.

But the equipment is heavy and can’t be moved around. So you have the same amount of space to perform your exercises whether 2 people turn up or 6 is the point.

Yes if 2 people turn up you have more of the instructors attention but when there are only half a dozen people in a class max having one less makes very little difference as a participant.

I do these classes regularly and it makes no difference to my enjoyment whether the class is full or not. It does impact me though when the session is fully booked when I want to attend and I can’t find another convenient time hence why I said in my first post if you can it is considerate to cancel rather than no show (accepting that on this particular occasion that wasn’t possible for this OP)

CalmTheFuckDownMargaret · 03/03/2025 23:23

Katrinawaves · 02/03/2025 23:14

How did the rest of the class have more space 😂?

Reformer Pilates is done on fixed equipment - they don’t move the beds out when the class is only half full. Where would they put them for a start? And it’s also not like people are walking around the studio from one bed to the next.

I think there are a lot of people on this thread who don’t understand the large capital investment in equipping a reformer studio or what sessions are like given how many people think that hour long sessions could or should cost a couple of quid which for most studios wouldn’t cover the hourly rate of the instructor even on minimum wage as generally there aren’t a lot of beds per class.

Not really sure what the crying hilarity face is for? Let me rephrase. Everyone has to share the space with fewer people. If a person is absent, that creates a space in the class (which the instructor wanted to fill). Everyone in the class benefits from that. The instructor has one less person to deal with. The entire AIBU is about whether the instructor is right to be miffed that they didn’t get to fill the space even though it had already been paid for.

Katrinawaves · 03/03/2025 23:14

Ladymeade · 03/03/2025 21:54

And me - I pay £7.50 a session!

For reformer Pilates or mat?

That would be a steal for reformer Pilates and it’s difficult to imagine the studio could cover their overheads at that price point as it would only be about £42 per hour (to cover the hourly rate of the instructor, rent of the studio, insurance, utilities, capital cost of the very expensive equipment and cleaning.

As mat Pilates has no fixed equipment and therefore the space can be used for other purposes and you could have up to 20 in a class in a large enough room, the economics would potentially work at that price point though it’s still cheaper than is available near me.

Katrinawaves · 03/03/2025 23:11

Buffs · 03/03/2025 19:59

Quite agree with you. Send an email back suggesting they review their late arrivals policy if they offense at a no show when you have already paid.
if you’ve paid I don’t see why you can’t quietly slip in the back if you’re late.

Slip in the back and what? Lie on the same reformer bed as someone else?

There are generally only 6 or 8 beds in a studio and if the class is full, latecomers will need to weave in between all of the other participants to find the one unoccupied bed, and set it up correctly for themselves. Which will be disruptive to the whole class and as others have said if she hasn’t warmed up and goes straight into intense moves she runs the risk of a nasty injury.

Lyraloo · 03/03/2025 23:03

SlaveToAGoldenRetriever · 02/03/2025 18:48

You wouldn’t be allowed in. It’s your responsibility to arrive at class on time, which I agree with.

Why? Sometimes things happen outside of your control. A Pilates class is hardly rocket science, what’s the big deal in someone slipping in late?

Ladymeade · 03/03/2025 21:54

This reply has been deleted

Post withdrawn at author's request

And me - I pay £7.50 a session!

celticprincess · 03/03/2025 21:32

Some interesting comments. Where I do Pilates you can’t slip in the back if you’re late as the door is locked. There’s an exit button from the inside for people to leave but there has to be someone at the door to let you in. They don’t have a reception. The class teacher waits at the door and lets people in. Don’t think we even get 5 minutes. Meant to be there 5-10 before it starts.

As for the price. Where I go it’s a membership which gives unlimited access to as many classes as you want per month. You can pay per session but it’s £25 for a group session. Membership is around £120 a month for as many sessions as you want. Different levels of Pilates.

They still don’t like cancellations and have talked about fines for no shows. They have an online app where you book and cancel. It says how many are waiting. As soon as someone cancels the next one the list gets a notification. Good on one respect but I got a notification fairly close to class time starting saying I’d got a place but I was too far away to get there on time so had to quickly press cancel. Not good if it comes in when driving.

asrl78 · 03/03/2025 20:49

Lurker85 · 03/03/2025 09:41

How pathetic of them. If you let them know 5 minutes into the session that you couldn’t make it, are they really going to start ringing people then and asking them to join? And if they did it would be too late for them to join as per their own policy so they’d have to then turn them away! I’m aware they didn’t know the situation before sending the email but this is why you don’t send snotty emails without all the facts. It could have been an emergency, anything could have happened to you or a family member and yet they go straight in with snotty? I’d leave

The snotty e-mail is probably because thoughtless people regularly do this and it can be a PITA. I remember in the past on group walks in the winter when we all meet up, it is sub-zero temperature and we are slowly getting cold waiting for some bastard that decided they found something better to do and couldn't be bothered to tell the walk leader. Of course, it doesn't take many such episodes before a "we are setting off at 10:30, if you are not there tough" stance was adopted.