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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To expect a restaurant to be able to do a pint of milk?

306 replies

YourAgileBiscuit · 02/03/2025 15:15

My autistic DD (13) will normally only drink milk when we are out in restaurants etc.

Some restaurants (including chain restaurants and pubs/carvery places) get a bit funny about it when she orders/asks for milk though. Even though they already have milk for the kitchen and for teas/coffees. We’ve had some restaurants outright refuse as well even though they have milk in the building.

Is it unreasonable to expect restaurants to be able to serve milk for a paying customer? Of course we pay for her milk, we are not asking for it for free!

I would say about 50% of places we go to get funny about it which I don’t understand as they already have milk in the building.

OP posts:
biscuitsandbooks · 03/03/2025 09:01

Excited101 · 03/03/2025 08:51

I don’t get it. They could easily give you a pint of milk, then grab an extra bottle from a local shop if needs be. I should imagine pretty much any restaurant would be able to charge back for the odd extra top up from HQ if needed, there would be other times odd things might run out.

It's not necessarily about having the milk in stock, it's the inability to put "pint of milk" through the till. Many places don't allow staff to go "off piste" in any way - so if drink X isn't on the POS system then they're just not allowed to sell it.

x2boys · 03/03/2025 08:58

Excited101 · 03/03/2025 08:51

I don’t get it. They could easily give you a pint of milk, then grab an extra bottle from a local shop if needs be. I should imagine pretty much any restaurant would be able to charge back for the odd extra top up from HQ if needed, there would be other times odd things might run out.

So you expect staff to just nip out to a local shop to accommodate a customer who has ordered something not on the menu 🤔

x2boys · 03/03/2025 08:56

GRex · 03/03/2025 08:14

Parmesan is put on the table, if you choose to spoon it out and eat the lot then everyone will think you're weird, but nobody will stop you. Some of you seem to really feel there's some kind of gotcha that doesn't exist but would mean it's unreasonable to ask a restaurant to accommodate a request. As you can read, loads of us successfully order a glass of milk every day in a range of establishments. Why not stop pretending it's impossible when you read that, just accept it was outside your personal experience?

Ime parmesan,parmesan isn't on the table the waiting staff come round with it and grate it on to the meal but that's by the by
I also dont think anyone is suggesting people can't successfully order a glass of milk ever in any food establishment
It's just in this case the restaurant don't serve it
People can't go into a restaurant demanding they serve a food or drink item that isn't on the menu just because another food establishment is willing to accommodate their requests .

Excited101 · 03/03/2025 08:51

I don’t get it. They could easily give you a pint of milk, then grab an extra bottle from a local shop if needs be. I should imagine pretty much any restaurant would be able to charge back for the odd extra top up from HQ if needed, there would be other times odd things might run out.

ALovelyShadeofMauve · 03/03/2025 08:49

LovelyLeitrim · 03/03/2025 01:03

Or they upset more customers that want coffee but can’t have it because they’ve sold more coffee that they expected?

As I said, I think it’s highly unlikely that the supply of milk in a restaurant is this tightly controlled. Milk is a staple - it’s only 80p a pint to the consumer, so will be even less wholesale. Why risk running out for the sake of a couple of quid?

If ten customers like the OP’s daughter came in, I can conceivably believe they’d run out. But selling one pint in one go (as opposed to two lattes, for example)? I can’t imagine it leading to hordes of quivering-lipped customers sobbing “But… my coffee… my coffeeeeee!!”

ALovelyShadeofMauve · 03/03/2025 08:43

CaptainFuture · 03/03/2025 08:32

What part of that post did you not understand?

The point of it.

arethereanyleftatall · 03/03/2025 08:41

@GRex

  1. I've never in my life seen an entire plates worth of Parmesan (or pint of milk) on a table for customers to help themselves to.
  2. Of course it's perfectly possible in some restaurants. That's obvious. The ops query was why can I not in all restaurants? Which has been patiently explained repeatedly by people with the power of thought to those without. And still they can't get it.
CaptainFuture · 03/03/2025 08:32

ALovelyShadeofMauve · 02/03/2025 22:43

In English?

What part of that post did you not understand?

Swiftie1878 · 03/03/2025 08:30

It’s not something I’m used to seeing on menus. If it’s all your daughter will drink, take your own? In a chilli bottle?

GRex · 03/03/2025 08:14

arethereanyleftatall · 03/03/2025 07:26

@GRex
That wasn't the point of the post.
The poster was saying that she would just order a whole plate of Parmesan.
After all, the restaurant serve Parmesan.
And if they run out they could just run along to a shop and get more.
Put it through the till as something else.
Ie what many responders here have said the restaurant should do for milk.

Parmesan is put on the table, if you choose to spoon it out and eat the lot then everyone will think you're weird, but nobody will stop you. Some of you seem to really feel there's some kind of gotcha that doesn't exist but would mean it's unreasonable to ask a restaurant to accommodate a request. As you can read, loads of us successfully order a glass of milk every day in a range of establishments. Why not stop pretending it's impossible when you read that, just accept it was outside your personal experience?

TimeWarpAgain · 03/03/2025 08:09

For large and chain establishments I would suggest that is issue is more to do with, how much to charge, how to put it through the till (which button) and then justifying at a stock take. Ie, 'you've sold X teas and coffee's but your out of milk' type situation

arethereanyleftatall · 03/03/2025 07:26

@GRex
That wasn't the point of the post.
The poster was saying that she would just order a whole plate of Parmesan.
After all, the restaurant serve Parmesan.
And if they run out they could just run along to a shop and get more.
Put it through the till as something else.
Ie what many responders here have said the restaurant should do for milk.

GRex · 03/03/2025 07:13

LaineyCee · 03/03/2025 01:02

You’re reasonable to expect to order what’s on the menu. If milk isn’t listed as a drink, then it’s ridiculous to think it would be available. Just because a restaurant offers pasta with Parmesan grated on top, doesn’t mean you can expect to order an entire meal of it alone. Suppose you could pick BYOB places, then pay corkage on milk you’ve brought yourself…. Or your daughter could do without a drink at the meal.

Actually most places you absolutely can order pasta with the sauce left off and just Parmesan. It's no different than asking them if you can have the pasta without mushrooms. An occasional place might have all food pre-made and microwaved, but decent restaurants usually make some food fresh. It'll be put through the till as whatever the original pasta cost. I'm not sure why you would think you can't ask for adjustments to dishes?

LovelyLeitrim · 03/03/2025 01:03

ALovelyShadeofMauve · 02/03/2025 16:13

Really? They’d rather cling onto that extra pint of milk that might well get poured down the sink the next day if they sell five fewer coffees than expected?

Or they upset more customers that want coffee but can’t have it because they’ve sold more coffee that they expected?

LaineyCee · 03/03/2025 01:02

You’re reasonable to expect to order what’s on the menu. If milk isn’t listed as a drink, then it’s ridiculous to think it would be available. Just because a restaurant offers pasta with Parmesan grated on top, doesn’t mean you can expect to order an entire meal of it alone. Suppose you could pick BYOB places, then pay corkage on milk you’ve brought yourself…. Or your daughter could do without a drink at the meal.

Isittimeforbedyetsos · 02/03/2025 23:13

Could you perhaps take milk cartons with you or in a flask? Then if not provided, DD drink your own

RobertaFirmino · 02/03/2025 22:48

ALovelyShadeofMauve · 02/03/2025 22:43

In English?

It is very clearly written in English. I think you could do with taking a refresher course at sarcasm.school.

ALovelyShadeofMauve · 02/03/2025 22:43

CaptainFuture · 02/03/2025 21:37

And again evidencing 'I've decided what I want has to be given... DO IT!!'

In English?

ALovelyShadeofMauve · 02/03/2025 22:41

arethereanyleftatall · 02/03/2025 22:09

Is it ok for someone who eats meat to take their own meal to a vegan cafe if they are with people who are paying for their own meals?

They don't even have to take it according to some on this thread. They can just ask for it, then it's simply good customer service for one of the people who works there to stop what they're doing, pop along to the nearest shop for a steak, buy it, cook it, then put it through the till as something else.

Literally nobody has suggested anything of the sort 😆😆

arethereanyleftatall · 02/03/2025 22:09

Is it ok for someone who eats meat to take their own meal to a vegan cafe if they are with people who are paying for their own meals?

They don't even have to take it according to some on this thread. They can just ask for it, then it's simply good customer service for one of the people who works there to stop what they're doing, pop along to the nearest shop for a steak, buy it, cook it, then put it through the till as something else.

OhYesImgoingtosay · 02/03/2025 21:49

CaptainFuture · 02/03/2025 21:42

According to some on here, absolutely!.

That’s not a relevant comparison I was saying why is it a problem in an establishment that serves milk for them to either supply some for a child to drink or allow them to drink some from home ?

x2boys · 02/03/2025 21:46

OhYesImgoingtosay · 02/03/2025 21:33

Surely though if a cafe/restaurant can’t supply what is needed then it should be fine for them to eat/drink something from home if they are with family / friends who are spending money there ?

Well not really if it's against their rules I'm all for for disabilities rights as I have a disabled child but people who try and claim they are being discriminated against when they are not help no one.

OhYesImgoingtosay · 02/03/2025 21:45

CaptainFuture · 02/03/2025 21:38

Noones said that can't be done though!?

OP said sometimes places aren’t ok with it ?

CaptainFuture · 02/03/2025 21:42

XenoBitch · 02/03/2025 21:40

Is it ok for someone who eats meat to take their own meal to a vegan cafe if they are with people who are paying for their own meals?

According to some on here, absolutely!.

XenoBitch · 02/03/2025 21:40

OhYesImgoingtosay · 02/03/2025 21:33

Surely though if a cafe/restaurant can’t supply what is needed then it should be fine for them to eat/drink something from home if they are with family / friends who are spending money there ?

Is it ok for someone who eats meat to take their own meal to a vegan cafe if they are with people who are paying for their own meals?