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AIBU?

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Rude store manager?! Take my money elsewhere

188 replies

Sellotapeandlime · 28/02/2025 20:08

Hello everyone,

Had a bit of a shit day but I want to know if AIBU.

I have been to three carpet stores and have been comparing quotes and have decided to (of course) go for the cheapest quote. I get there and I'm ready to pay for my deposit. However, the manager said that I need to pay the rest of the money in cash to pay the fitters on the day of the carpet. I told him "no" that I prefer to pay the rest of the money by debit/bank transfer on the day so that I have a digital record of the payment. I said I was happy to put down a higher amount for the deposit- but it would be too much money to cash out and due to the large amount, I prefer to pay the rest of the balance by card.

All of a sudden he got very angry, face red, shaking and said "NO! You pay all of the money upfront or half on the day in cash or nothing at all". I replied to him "Well, I can see that you are angry and I don't feel comfortable with the way you are behaving, so I'm going to leave and look elsewhere. Then he said "Bye!", and I left.

I mean what the hell???? Can anyone please tell me if AIBU?? Was I wrong to request that I would like to pay the rest by card?

Also! I'm now stuck as my only option is to pay for the expensive carpet place who are known to do a very good job but are very expensive. We need to move into our new home within three weeks. What should I do????????

OP posts:
Ellmau · 28/02/2025 21:25

OP, what will you do if the expensive shop also wants their fitters paid cash?

BetterWithPockets · 28/02/2025 21:20

Changepassword · 28/02/2025 20:32

But he told you that you pay the fitter cash on the day, there was no other option, you told him you wanted something that wasn't on offer.

This!

Happierthaneverr · 28/02/2025 21:12

Absolutely standard to pay fitters cash on the day.

Hankunamatata · 28/02/2025 21:11

Totally normal to pay fitters separately as usually self employed as carpets stores use several different fitters. Most want paid in cash as it straight forward

Coralsunset · 28/02/2025 21:10

It’s standard to pay the fitters cash on the day.

bunnypenny · 28/02/2025 21:08

Sellotapeandlime · 28/02/2025 20:27

I can understand that but it's not worth the risk (personally) just incase anything goes wrong. I need to have a digital receipt of the payment.

But why did you need a digital receipt? Surely you could have asked for a paper record/receipt of the amount being handed over? Take a photo of that or a selfie of you handing cash over to the fitters if you need something digital. Every time I’ve paid in cash I’ve asked for and been given a paper receipt.

B1indEye · 28/02/2025 21:05

Moier · 28/02/2025 20:21

Happens here all the time... in cheap places...that aren't big well known companies.
Cash to the fitters.. so it doesn't go through the books.. the fitters are probably self employed.. / not paying enough tax etc..or even money laundering.

How does paying a carpet fitting in cash turn into money laundering?

I had a new carpet recently and there was no mention of paying the fitters separately or in cash. I paid the shop and they sorted it all out

latetothefisting · 28/02/2025 20:57

I'm pretty sure I paid the fitters in cash last time I had carpets fitted, but it wasn't that much, certainly less than half the cost of the carpet.

If he did get that worked up that is of course unreasonable and if the ONLY option was to pay by cash that is also UR (and potentially dodgy!) but you say he did actually give you the option to pay the whole amount upfront?

At the end of the day, if you were buying pretty much anything else, you'd expect to pay the whole amount before you were in possession of it (obviously excluding any sort of lease deal/mortgage etc whereby you'd pay back monthly), so that sounds fair enough tbh, don't know why you didn't take him up on that, as you'd have your credit card protection if the fitters didn't turn up or whatever.

Potsofpetals · 28/02/2025 20:54

Sellotapeandlime · 28/02/2025 20:25

I was happy to pay the fitters on the day but not in cash.

That's fine but there's a respectful way to go about it.

The fitters are self employed. This is their wages.

Do you whip out a card machine to get paid? No? Thought not. Stop being difficult.

Justme2023123 · 28/02/2025 20:50

What do you think could go wrong on the day that you need protection for? You pay the fitters at the end of the job, once the carpet is down and you can see how well it's been done. If you're not happy, you don't pay for it.

PrincessofWells · 28/02/2025 20:39

Solmum1964 · 28/02/2025 20:30

You only have to pay a small amount by credit card to get the protection on the purchase.

£100.

But if you pay the shop by credit card just for the supply, unless the fitters are employed by the shop you will not be covered by the s75 should they mess up the fitting.

0psiedasiy · 28/02/2025 20:36

@BobbyBiscuits paid in cash as they are cheapest as op said in her post and in my experience probably working ‘under the table’ ie not paying tax so they can offer it cheap…

there is a local drive where I live for small businesses not to take card, only cash as banks where taking a raised amount for card purchases, ‘cash is king’ signs everywhere

Changepassword · 28/02/2025 20:34

They're not often employed by the carpet shop, they're normally subbies, therefore self employed

BobbyBiscuits · 28/02/2025 20:32

I don't see why the fitters must be paid in cash? Why on earth don't they get paid by their employer in the normal fashion, unless they're trying to dodge taxes?
But I guess that's why they're cheaper.

Either pay more, or get a mate or family member to go there with you/for you or phone them if you don't want to see that bloke again. I wouldn't want to give them my custom frankly.
But he could be just a bad apple and the other staff are fine?
I suppose it depends how much money there's in it and how tight my budget.

Changepassword · 28/02/2025 20:32

Sellotapeandlime · 28/02/2025 20:25

I was happy to pay the fitters on the day but not in cash.

That's fine but there's a respectful way to go about it.

But he told you that you pay the fitter cash on the day, there was no other option, you told him you wanted something that wasn't on offer.

Theunamedcat · 28/02/2025 20:30

Buy elsewhere and get independent fitters to do the work it will work out cheaper

In fact go on Facebook you will find numerous virtual carpet companies with a good reputation

0psiedasiy · 28/02/2025 20:30

However, the manager said that I need to pay the rest of the money in cash to pay the fitters on the day of the carpet. I told him "no" that I prefer to pay the rest of the money by debit/bank transfer on the day so that I have a digital record of the payment.

the carpet shop man doesn’t have any control over how the fitters are paid, if they show up, fit, ask for the cash and they say no, he risks not being able to use them as they want cash… I think you were wrong saying no, maybe should have just walked away

fuckthemail · 28/02/2025 20:30

Tell the more expensive store about your cheaper quote and ask if they can get near to matching it

Solmum1964 · 28/02/2025 20:30

PrincessofWells · 28/02/2025 20:23

Do not pay cash. You should use a credit card so you get the Section 75 protection.

You only have to pay a small amount by credit card to get the protection on the purchase.

BlondiePortz · 28/02/2025 20:29

Cheapest is probably cheapest for a reason

Solmum1964 · 28/02/2025 20:27

I seem to recall that when we had carpet from Carpetright we paid the fitters separately.
More recently we ordered carpet for my son's flat from an independent and paid 50% deposit by credit card on order and paid the balance, also by card, after fitting - which was included in the price.

Sellotapeandlime · 28/02/2025 20:27

autisticbookworm · 28/02/2025 20:24

It is normal to pay the fitters cash on the day

I can understand that but it's not worth the risk (personally) just incase anything goes wrong. I need to have a digital receipt of the payment.

OP posts:
0psiedasiy · 28/02/2025 20:27

autisticbookworm · 28/02/2025 20:24

It is normal to pay the fitters cash on the day

I thought the same, you pay the carpet shop the amount for the carpet, and in the day you pay the fitters.
it’s easier for them. I think the fitters are self employed and if the carpet shop was taking the money for them and then passing it on or paying them it would aff3 t the self employed/employed status (impact then on ni, insurance etc) and the cost of the capers goes up more than paying the two separately.

Sellotapeandlime · 28/02/2025 20:25

Changepassword · 28/02/2025 20:19

Whenever I've had carpet, we've always paid the carpet shop for the carpet, and the fitter for the fitting on the day, including any gripper rods and threshold bars, I don't think he was giving you the option of paying it all to the store directly, I think he was telling you how his business works.

I was happy to pay the fitters on the day but not in cash.

That's fine but there's a respectful way to go about it.

OP posts:
autisticbookworm · 28/02/2025 20:24

It is normal to pay the fitters cash on the day