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Original poster

Secretly Recorded by GP

387 replies

UPSETPATIENT · 28/02/2025 18:18

I am seeking advice on a matter. I found out my accident that my GP recorded a telephone appointment without permission. I have complained to the practice and ICB, however they have not done anything. Does anybody have any advice or suggestions

OP posts:
BobbyBiscuits · 28/02/2025 18:59

They need to record the calls for quality control purposes. They have to check back to make sure staff are doing their jobs properly on a random selection of calls. Also the doctors need to record what happens to then type it into the system. I don't really know why you're upset. It wouldn't be shared with anyone outside of the NHS and it's only for clinical or record keeping purposes.
You can say you wish for it to be destroyed I guess.

TheSilentSister · 28/02/2025 18:50

Most companies record telephone conversations to protect both parties, quality control, audit purposes etc.
Is there something in particular you are concerned about?

Iamallowedtodisagreewithyou · 28/02/2025 18:28

Were you unpleasant during the phone call? Abusive?

I can't imagine why you'd even mind otherwise, it's just part of the consultation and what was in your notes. I had the same today I'm sure that was recorded too.

Arlanymor · 28/02/2025 18:26

Most - if not all - GP surgeries record telephone conversations. You have a right to ask your surgery to supply you with their privacy/data policy where it outlines their approach to recording telephone conversations. But I would imagine that it would state that calls are recorded to improve care and for training purposes. I imagine that is why nothing has been done as regards your complaint as they haven’t breached their policy and by signing up as a patient at the practice you have given tacit agreement that you agree with this policy. It sounds from your post that there is more to this than meets the eye however… what did they say to you that you would be distressed about it having been recorded? Or is it the other way around and they have recorded you being abusive or unpleasant?

BriceNobeslovesMurielHeslop · 28/02/2025 18:25

You can always contact PALS if you feel the doctor acted out of line. However, it’s pretty routine to record consultations for notes etc, I’m not sure what your complaint would be unless you thought they wanted the recording for nefarious purposes.

lnks · 28/02/2025 18:24

I would also add, this means they have discussed with you the fact that they recorded it, which makes me think you have been angry with them on the phone

biscuitsandbooks · 28/02/2025 18:24

It's normal for GP's to record calls. They don't need your permission.

lnks · 28/02/2025 18:22

I’m also not sure why you are upset.
It’s no different than them writing notes about you during/after an appointment.

andyouwillknowusbythetrailofdead · 28/02/2025 18:22

What's the issue?

JemimaFlubberCluck · 28/02/2025 18:21

How is recording the conversation different from writing notes? Just different ways of the GP covering themselves and keeping records. Unless they’ve posted the conversation on the internet, I don’t see the issue?

redphonecase · 28/02/2025 18:20

All GP calls are recorded, it says that when you dial in.

TooManyNiblings · 28/02/2025 18:19

What do you want them to do? Your notes are a record of every consultation anyway