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Original poster

Secretly Recorded by GP

387 replies

UPSETPATIENT · 28/02/2025 18:18

I am seeking advice on a matter. I found out my accident that my GP recorded a telephone appointment without permission. I have complained to the practice and ICB, however they have not done anything. Does anybody have any advice or suggestions

OP posts:
Missgemini · 28/02/2025 21:53

Just to clarify, the individual GP did not record you for nefarious purposes. The surgery phone system recorded you. So now we have clarified this, what are you hoping to achieve by your complaint? What is the end point that you would be happy with? I also suspect that they haven’t ignored you. They’ve most likely responded to say all calls are recorded.

BriceNobeslovesMurielHeslop · 28/02/2025 21:52

By the sounds of it, it was recorded as part of your consultation and was shared only with you at your request.
Honestly OP, if you wish to discuss this further your best bet is to contact your local Patient Liason Service and request a meeting with the practice manager so you can find out why it was recorded. Hashing it out on here is unlikely to be helpful to you much.

Original poster
UPSETPATIENT · 28/02/2025 21:51

CaptainFuture · 28/02/2025 21:50

But they're not a GP practice?

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Are you a GP?

OP posts:
Original poster
UPSETPATIENT · 28/02/2025 21:51

CaptainFuture · 28/02/2025 21:44

If the gp records all consultations, how are they meant to know what the consultations about until it happens?

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The GP contacted me - they knew the conversation was going to be sensitive.

OP posts:
CaptainFuture · 28/02/2025 21:50

UPSETPATIENT · 28/02/2025 21:49

For the record, I shared this with my mental health team. They were shocked - they assured me and advise me they do not record patients telephone appointment due to the sensitive nature.

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But they're not a GP practice?

MrsPernicious · 28/02/2025 21:50

UPSETPATIENT · 28/02/2025 21:46

No it hasn't. For the record, it wasn't shared with PIP. The conversation was highly sensitive - it not something I would want to be shared with PIP.

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That's good. Your GP did not share irrelevant information with the PIP people. They seem to be complying with GDPR.

What is your complaint?

Original poster
UPSETPATIENT · 28/02/2025 21:49

TeenLifeMum · 28/02/2025 21:44

If you’re speaking on a mobile then your phone was listening too.

I do think you’re blowing this out of proportion. Gp recorded conversation and attached it to your confidential medical records. The gp didn’t broadcast it. You received it and chose to listen to it. Our hospital trust records calls as standard so I guess it’s normal to me.

Edited

For the record, I shared this with my mental health team. They were shocked - they assured me and advise me they do not record patients telephone appointment due to the sensitive nature.

OP posts:
BruFord · 28/02/2025 21:49

FartyAnimal · 28/02/2025 21:35

It is to protect the GP and the patient in case of any complaint. Most businesses record conversations, because so many people are litigious.

@FartyAnimal How does the practice you work for inform their patients that they’re being recorded?

I’m just curious as I’m in the US ( a v. litigious place!) and I periodically have to sign forms at my doctor’s agreeing to their procedures-I’ve definitely signed ones about being recorded during telephone and video appointments.

Patients don’t receive these forms at every appointment though, they’re valid for a while.

Original poster
UPSETPATIENT · 28/02/2025 21:46

MrsPernicious · 28/02/2025 21:43

Has being recorded had an adverse outcome for your PIP application?

No it hasn't. For the record, it wasn't shared with PIP. The conversation was highly sensitive - it not something I would want to be shared with PIP.

OP posts:
TeenLifeMum · 28/02/2025 21:44

If you’re speaking on a mobile then your phone was listening too.

I do think you’re blowing this out of proportion. Gp recorded conversation and attached it to your confidential medical records. The gp didn’t broadcast it. You received it and chose to listen to it. Our hospital trust records calls as standard so I guess it’s normal to me.

CaptainFuture · 28/02/2025 21:44

UPSETPATIENT · 28/02/2025 21:38

May I ask why the GP would record someone disclosing past trauma or highly sensitive topics?

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If the gp records all consultations, how are they meant to know what the consultations about until it happens?

MrsPernicious · 28/02/2025 21:43

Has being recorded had an adverse outcome for your PIP application?

CarefulN0w · 28/02/2025 21:42

This is the first GP privacy notice I found - it is for a surgery in Bristol.

www.courtside.nhs.uk/privacy-notice

It includes the following.
Call Recording
We use telephone call recording software for quality, training and monitoring purposes. All telephone calls made or received are recorded. Call recordings are stored for 3 years and can be accessed by the Practice Management Team. We have internal policies that all staff must follow in order to protect your data

CaptainFuture · 28/02/2025 21:42

UPSETPATIENT · 28/02/2025 21:40

The GP did record me secretly. I contacted my other medical teams. They confirm they never record medical appointments with patients. This seems to be a GP thing.

Edited
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So they DIDN'T record you?!

Original poster
UPSETPATIENT · 28/02/2025 21:42

verysmellyjelly · 28/02/2025 21:38

You are 100% correct. If your consent wasn't given, even by way of silent assumed consent through you being informed, then they were totally wrong to record you. My hospital system records but every call is preceded by an automated voice telling you that the call is being recorded.

I'm stunned that so many people are attacking you for being upset over this tbh.

Thank your for your understanding. Hospital generally leave a message that you are being. They generally don't record telephone appointments.

OP posts:
Original poster
UPSETPATIENT · 28/02/2025 21:40

Carodebalo · 28/02/2025 21:39

You are most definitely not unreasonable. I don’t understand how most others don’t see this. You should have been informed that the conversation was being recorded (and you should even, in my opinion, have had the option to say ‘no, I don’t want this’).

Thank you for your understanding.

OP posts:
Original poster
UPSETPATIENT · 28/02/2025 21:40

Poppyfield15 · 28/02/2025 21:32

The GP didn't "secretly" record you. The surgery phone system is set up to record telephone consultations.

The GP did record me secretly. I contacted my other medical teams. They confirm they never record medical appointments with patients. This seems to be a GP thing.

OP posts:
apoetsmuse · 28/02/2025 21:39

UPSETPATIENT · 28/02/2025 21:22

I do not know her well. She was the one who told me that all GP record patients.

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I am sorry you are feeling like this 💐

Carodebalo · 28/02/2025 21:39

You are most definitely not unreasonable. I don’t understand how most others don’t see this. You should have been informed that the conversation was being recorded (and you should even, in my opinion, have had the option to say ‘no, I don’t want this’).

RedOrangeSky · 28/02/2025 21:38

FartyAnimal · 28/02/2025 21:32

I worked at a GP surgery and all calls were recorded. It's standard practice.

Since when is it standard? I had no idea.

Do you tell people? You shouldn't record people without telling them.

I work for a large organisation and they don't record calls as standard.

verysmellyjelly · 28/02/2025 21:38

You are 100% correct. If your consent wasn't given, even by way of silent assumed consent through you being informed, then they were totally wrong to record you. My hospital system records but every call is preceded by an automated voice telling you that the call is being recorded.

I'm stunned that so many people are attacking you for being upset over this tbh.

Original poster
UPSETPATIENT · 28/02/2025 21:38

FartyAnimal · 28/02/2025 21:35

It is to protect the GP and the patient in case of any complaint. Most businesses record conversations, because so many people are litigious.

May I ask why the GP would record someone disclosing past trauma or highly sensitive topics?

OP posts:
RedOrangeSky · 28/02/2025 21:36

I don't think this is an unreasonable complaint at all. You should be told a phone call will be recorded. As far as I know my GP doesn't record calls - they should say if they are.

The GDPR says that you should be told so it's potentially a GDPR breach.

FartyAnimal · 28/02/2025 21:35

It is to protect the GP and the patient in case of any complaint. Most businesses record conversations, because so many people are litigious.

Original poster
UPSETPATIENT · 28/02/2025 21:34

FartyAnimal · 28/02/2025 21:32

I worked at a GP surgery and all calls were recorded. It's standard practice.

Are you able to share why calls are recorded?

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