We booked a luxury upgraded package holiday with Tui but when we arrived at the hotel, Tui had booked only a basic package for us. No VIP access to restricted areas, no premium restaurants and only a basic room. We tried to resolve it while we were there but even though Tui admitted their error, they did not resolve the problem. We spent most of the vacation trying to sort it out and came home more stressed and in need of a holiday than when we left.
Tui did acknowledge that we had not received the package they sold but their offer of compensation (after further weeks of negotiation) was less than the cost of the premium that we paid. Not to mention the stress, anxiety and lost vacation time that we suffered.
it seems our only option now is to take them to court. Has anyone ever done this?