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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Is this hourly rate too high?

213 replies

Question285 · 28/02/2025 09:25

I’m looking for a cleaner for a couple of hours weekly. I budgeted £18-20 per hour, but I’ve received a quote of £25 per hour. This is an independent cleaner, albeit with a proper set up. AIBU to think that this is a lot?

I’m in the NW in a reasonably affluent area, but it’s not London. Also, we live in a very normal family home. It’s not a job with an NDA in a mansion.

I’ve checked some local sm groups and it seems that £25 per hour is not unheard of, so I don’t think she was trying to put us off.

I understand overheads, tax etc. come out of that, so she’s not left with £25. But I can’t help thinking that I earn less than that gross in a role that took the better part of a decade to train for. It also comes with a lot more responsibility and less flexibility than a self employed cleaner has.

Is this where things are because of minimum wage increases? I’m not saying they were a bad thing, people should be able to live off their wages. But it seems that middle earners salaries have not kept up if for a low skilled job you can earn as much as a high skilled worker.

OP posts:
Question285 · 28/02/2025 13:10

HisNibs · 28/02/2025 12:55

Incorrect.
As a sole trader - she will pay class 2 NICs during the year and class 4 NICs on the profits at year end
As a Ltd company - she will pay Employer AND Employee NICs. PAYE employees pay class 1 NICs.
I know, I've done both. And you don't have to be earning much before you're better off operating as a Ltd company.
And whilst her travel will be tax-deductible as it's for business purposes, it's not free. She still has the expense, she just doesn't have to pay tax out of her profits on the actual cost.

It’s not paying NI twice, it’s two different levels of contribution based on income.

No one said her travel is free, I don’t know where you got that from.

OP posts:
Kbroughton · 28/02/2025 13:08

Sunnysideup4eva · 28/02/2025 12:41

The average cleaner employed by a family is not a professionally skilled cleaner it's not a skilled job all adults can do it.
If you are talking about professional cleaning eg of operating theatres etc that's a different thing. Cleaning an ordinary home is unskilled labour.

Disagree entirely. I have had many cleaners, and the worst ones are those who think 'it's not a skilled job that all adults can do'. Cleaning for over one hour on the go is a hard physical job, that most people would tire of and not do. My cleaner is a professional but sole trader, she has good equipment but is not part of a huge cleaning company. I find it insulting to say that her job is something anyone could do and is part of a superiority complex. I have had cleaners who do a poor job and they have all been those that are just doing it because they dont want to do something else. Usually cash in hand. In my area £20 - £25 is the going rate, but I am in the South.

readingismycardio · 28/02/2025 13:07

For £25/hour I'd expect tiny little fat angels playing the harp in every corner of my house when she's done Grin

We pay our cleaner £20/hour and she's great. Not like I'd do it myself, but with a small baby I just don't wanna do it anymore.

Brokenrecordroundround · 28/02/2025 13:04

LongDarkTeatime · 28/02/2025 11:00

As you’ll see I mentioned holiday and pension. Plus you make an assumption I work from employers premises.
If you believe it costs £70ph for all that may I suggest your running costs are too high

Cut your own hair if it's so simple?

HisNibs · 28/02/2025 12:55

Question285 · 28/02/2025 11:09

I pay NI from the gross income I mentioned. The employer’s contribution is separate and self employed people don’t pay NI twice either.

Edited

Incorrect.
As a sole trader - she will pay class 2 NICs during the year and class 4 NICs on the profits at year end
As a Ltd company - she will pay Employer AND Employee NICs. PAYE employees pay class 1 NICs.
I know, I've done both. And you don't have to be earning much before you're better off operating as a Ltd company.
And whilst her travel will be tax-deductible as it's for business purposes, it's not free. She still has the expense, she just doesn't have to pay tax out of her profits on the actual cost.

Inmydreams88 · 28/02/2025 12:54

Sounds like you should maybe rethink your career and become a cleaner instead OP.

BobbyBiscuits · 28/02/2025 12:54

Well you can't afford one then. Or maybe you should take up a career in cleaning as you think it's so much easier and more lucrative than your big important job.

Mischance · 28/02/2025 12:47

I pay £15

springintoaction321 · 28/02/2025 12:46

brunettemic · 28/02/2025 09:34

To summarise your view…you think your job is superior to that of the cleaner in question and your training etc makes you “above” her. Nice.

Yeah - her job is superior to a cleaner - fact. It doesn't take years of training to do.

You might not like it - but it's true.

OP - yes I think £25/hour for a normal clean is taking the piss. If it was say oven-cleaning or something that requires special materials, then fair enough.

Mummadeze · 28/02/2025 12:45

£50 for 3 hours - London

Sunnysideup4eva · 28/02/2025 12:41

Kbroughton · 28/02/2025 10:02

Wow. Professional cleaning is a skill. If you have ever had a cleaner that was not a professional you would know that. People think they can just 'clean' but in actual fact it is challenging physical work. My cleaner is £20 an hour, £20 - £25 is about the going rate around here, mine is £20 as she is starting out and i expect it will go up at some point, but she is really good. Your cleaner does not make £25 an hour. It is likely you will make more than her an hour when you take into account tax and overheads. Her travel will cost quite a bit also, as she is likely to travel more frequently thank you and won't reimburse. As a loose example, for a self employed person wanting to earn £25,000 per annum, their hourly rate would be £19.98 per hour, taking into account overheads, petrol, business expenses and annual leave etc. £25,000 is not even an average UK salary.

The average cleaner employed by a family is not a professionally skilled cleaner it's not a skilled job all adults can do it.
If you are talking about professional cleaning eg of operating theatres etc that's a different thing. Cleaning an ordinary home is unskilled labour.

Sunnysideup4eva · 28/02/2025 12:39

brunettemic · 28/02/2025 09:34

To summarise your view…you think your job is superior to that of the cleaner in question and your training etc makes you “above” her. Nice.

No, she thinks her job is more skilled, which it likely is.
Cleaning is important but the fact is cleaning an ordinary family home is not skilled work worthy of higher than minimum wage.

Butchyrestingface · 28/02/2025 12:27

Stai · 28/02/2025 10:26

You can’t compare your job to hers. Your employer/clients don’t randomly decide they don’t need you when they go on holiday and therefore not pay you. She doesn’t get employer pension contributions. She won’t be working a full 40hr week. She won’t get any redundancy pay or notice period. She won’t get sick or holiday pay.

She has priced herself accordingly and you can look for someone cheaper, but you might not get the same service.

Well, this.

I do wish self-employed people had direct access to the inner workings of a potential client's mind ("waaaaah, why is their hourly rate higher than mine when I'm so much more important than them, waaaaah!") before deciding whether to take them on. It would save a lot of time and bother. 😀

thiswilloutme · 28/02/2025 12:19

Catza · 28/02/2025 09:51

It doesn't matter whether she cleans a 3 bed terrace or 7 bed mansion. The cleaning job is exactly the same. Yes, it's above what I earn as a professional but so what. You are free to start your own cleaning business if you choose to. My SIL is a cleaner. She is a qualified physio but a cleaning job works best for her in terms of flexibility. Cleaning for others is not "unskilled", just look at the numbers of complaints about poor clean on MN.

my DSis started her own cleaning business on being made redundant - she'd always kept her own home like a show home, she loves cleaning and is good at it. She makes a good income and yes, does love the flexibility of it.

I did not get those genes. I pay a cleaner who, like my DSis, loves doing it, watches youtube videos on cleaning hacks and follows cleaning gurus on Insta. She achieves more in a couple of hours than i would in a day - i simply can't achieve what she does in the time. Worth every penny.

TheGoogleMum · 28/02/2025 12:18

I'm paying £18 an hour for mine but we don't live in London or the south east. There were more e pending options also!

WitchesCauldron · 28/02/2025 12:16

Question285 · 28/02/2025 09:25

I’m looking for a cleaner for a couple of hours weekly. I budgeted £18-20 per hour, but I’ve received a quote of £25 per hour. This is an independent cleaner, albeit with a proper set up. AIBU to think that this is a lot?

I’m in the NW in a reasonably affluent area, but it’s not London. Also, we live in a very normal family home. It’s not a job with an NDA in a mansion.

I’ve checked some local sm groups and it seems that £25 per hour is not unheard of, so I don’t think she was trying to put us off.

I understand overheads, tax etc. come out of that, so she’s not left with £25. But I can’t help thinking that I earn less than that gross in a role that took the better part of a decade to train for. It also comes with a lot more responsibility and less flexibility than a self employed cleaner has.

Is this where things are because of minimum wage increases? I’m not saying they were a bad thing, people should be able to live off their wages. But it seems that middle earners salaries have not kept up if for a low skilled job you can earn as much as a high skilled worker.

£25 for a cleaner?? Is she Mary Poppins?? That's a joke

Cosyblankets · 28/02/2025 12:11

Question285 · 28/02/2025 10:34

I understand that and I tried to make the comparison as close as possible by giving my hourly rate before deductions and including holiday pay and employer pension contributions.

As an employee you still have to travel to and from work which is not paid and you can’t claim petrol or your car as business expenses. Most of what you’ve listed are tax free expenses, some of which can be for personal use too. I never said she ends up with £25 cash per hour. But neither does a salaried employee. And people choose to be self employed because of the flexibility, they’re not hard done by and deserving pity. People have a choice to either be salaried or self employed and there are pros and cons in both situations.

Travelling to and from work is once a day. If they've got say 3 clients in a day that is time they could be working
It's not the same

JHound · 28/02/2025 12:11

If it’s too much for you don’t pay it and find somebody cheaper.

Don’t confuse you being unable to afford that price with the price being too high.

BeachRide · 28/02/2025 12:06

I pay my cleaner more than she asks for. She's invaluable.

Embarrassinglyuseless · 28/02/2025 12:02

I pay our housekeeper £20 / hour. But I also pay her four weeks holiday a year, have paid her anyway on the very rare occasions she is sick or has a child care issue and can’t make it.
It probably works out about 25 / hour…

Excited101 · 28/02/2025 11:57

I pay £16ph to my cleaner, and I put her wage up as I felt it was too low! She pays taxes etc, does a fab job- cleaning the oven when she sees it needs it, etc! I don’t know anyone paying anywhere near £25 and I know a lot of people with cleaners in London.

babiesinthesnowflakes · 28/02/2025 11:55

19kgofchocolate · 28/02/2025 11:47

there was a FB post on a local town site in Devon last week on this topic. Got very heated as the poster was being charged £30 ph and wondered if that was the going rate. Many people said if the cleaner was good and you are happy then pay it. Many others, including local cleaners, said £15 was more like it.

mym mum in the SE had a weekly cleaner that I paid for around 6-7 years ago. She left the property immaculate because she only did half the house (3 bed semi) in 3 hours, then the other half the following week. She told me she was putting up her prices to £20ph and I said I wouldn’t pay that. She left. We got someone else for £15ph for 2 hours a week. No, the house is not as spotless, because the new cleaner does not hoover the floor on her hands and knees with the upholstery attachment, but it’s cleaned to an acceptable standard.

cleaning is a NMW job. It’s unskilled (yes you can do it well), no qualifications, no barriers to entry, you don’t have to go to college to learn it, cost of products minimal really. I’m not sure why people think it’s NOT.

re the FB post, at £30 per hour, it works out to £47,000 pa, allowing for a 6.5hr day and 5 weeks off per year for sick/holiday. Less some expenses, £1k for insurance, mileage and products. That’s almost into the 40% tax bracket. I’m drafting my new cleaning business website as we speak.

But would anyone in any profession (not just cleaning) only ask for NMW, if their skills are so in demand that they can charge far more than that? It’s just not how the labour market works.

Likewise, there are lots of jobs which require advanced qualifications but don’t pay well at all as there’s no shortage of people willing to do them.

VisitationRights · 28/02/2025 11:53

I think she should charge as high a rate as the market can support, if she can find someone willing to pay £25/hr (or more) then more power to her. I don’t think the rate is too high. She should be able to earn enough to support herself and her family and live, not just exist. If the rate is too high for you then you probably can find someone who charges £20 an hour. Neither you nor she is being unreasonable here..

YoshiIsCute · 28/02/2025 11:53

19kgofchocolate · 28/02/2025 11:47

there was a FB post on a local town site in Devon last week on this topic. Got very heated as the poster was being charged £30 ph and wondered if that was the going rate. Many people said if the cleaner was good and you are happy then pay it. Many others, including local cleaners, said £15 was more like it.

mym mum in the SE had a weekly cleaner that I paid for around 6-7 years ago. She left the property immaculate because she only did half the house (3 bed semi) in 3 hours, then the other half the following week. She told me she was putting up her prices to £20ph and I said I wouldn’t pay that. She left. We got someone else for £15ph for 2 hours a week. No, the house is not as spotless, because the new cleaner does not hoover the floor on her hands and knees with the upholstery attachment, but it’s cleaned to an acceptable standard.

cleaning is a NMW job. It’s unskilled (yes you can do it well), no qualifications, no barriers to entry, you don’t have to go to college to learn it, cost of products minimal really. I’m not sure why people think it’s NOT.

re the FB post, at £30 per hour, it works out to £47,000 pa, allowing for a 6.5hr day and 5 weeks off per year for sick/holiday. Less some expenses, £1k for insurance, mileage and products. That’s almost into the 40% tax bracket. I’m drafting my new cleaning business website as we speak.

The key to what you said is NMW (minimum WAGE). She is not earning a wage, she is a business charging a rate for services. Business owner, sole trader, freelancer, whatever. The point is she is not a salaried employee earning a WAGE.

A general rule of thumb is to times the equivalent hourly WAGE by 2 to 3x to get to what a self-employed person or business should be charging to cover all their additional costs (way more than £1000 per year - go back through the thread and read my posts and @Badbadbunnys).

So, the new minimum wage of £12.12 from April gives a self-employed equivalent of at least £24/hour.

babiesinthesnowflakes · 28/02/2025 11:50

It’s just basic supply and demand isn’t it. If enough people are willing to pay, why wouldn’t she charge that much.