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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to wonder why consultants comment on people's personalities?

270 replies

EverythingYouDoIsaBalloon · 25/02/2025 15:00

Not a TAAT but I just read a post on a different thread that mentioned someone experiencing this, and it reminded me that I've heard about it several times over the past couple of years.

In 2023 I fractured my shoulder and as it wasn't a straightforward fracture I was referred to a consultant, who wrote in one of this reports that I was a 'very pleasant lady'. While that was nice to read, it baffled me a little as I didn't see the relevance.

Then a friend of DH's said a consultant had referred to him as a 'pleasant gentleman'. (Different part of the country, no chance it was the same person.)

Then another friend said she'd been referred to as a 'lovely lady' when seen for stomach problems.

Don't get me wrong, compliments are always nice. I just find it a bit strange in a health context. 🤔 I've wondered whether it's some sort of code for 'cooperative patient' or something along those lines, but then I can be a bit of a cynic at times.

Has anyone else experienced this, or does anyone know why it's done?

OP posts:
doublec · 25/02/2025 15:45

As other posters have said, it's just code to say what you're like to deal with. I rather love these descriptions and various other things consultants write in their letters and notes. When told I had cancer, the oncoplastic surgeon wrote: 'DoubleC was shocked by the news but took it well.' Translation, I had laughed (out of shock) then burst into tears.

The same consultant referred to me as 'an expert patient' which is a bit of a double edge sword inasmuch as it has two meanings. One is that the patient has been through it all before and is throughly well-versed with the procedure, the other is that they think they know it all. Thankfully, I was very much in the former camp as it was with reference to a second mastectomy when I had already had one. I was rather paranoid about it so asked the consultant. She laughed when she explained and said she meant it in a kind way and that I knew what I would be dealing with both in terms of the surgery and the recovery. She very much enjoyed having me as a patient. However, oncology did not.

My oncologists have always referred to me as 'well-read' and 'forthright' which is highly accurate as I refused steroids during chemo and various other treatments, as well as questioning them at length about all manner of things.

AnnaMagnani · 25/02/2025 15:45

I'd also add that if I make comments about your job/pets/where you live/family it is generally for my benefit so I can remember who on earth you are next time I see you.

It's much easier to recall 'Susan who wants to be able to ride motorbikes again' than 'Susan who is complaining of a bad back'.

buffyfaithspike · 25/02/2025 15:45

TattooGuineaPig · 25/02/2025 15:36

It is just a way of saying you're compliant as a patient. I don't know what the "they are a difficult fucker" version is though.

I got called wilful
He did also say I would have a great recovery if I was going to be so "bloody stubborn"
He was right!

dibdabdog · 25/02/2025 15:43

I was lovely, now delightful-is that a promotion or demotion? 😍

CruCru · 25/02/2025 15:42

Honestly? I understand that it means “clean, doesn’t smell, speaks in coherent sentences, isn’t drunk / on drugs and isn’t aggressive”. My Dad used to be described as a “pleasant gentleman” in his doctors’ notes - he often wasn’t, he could be a crabby old git (and was in a lot of pain).

Bignanna · 25/02/2025 15:41

Apparently my husband is “ a delightful gentleman!” News to me! Joking!

FoxLoxInSox · 25/02/2025 15:40

Re: those who wonder why we include comments on the pt’s appearance - this is standard practice in most spheres of health care, esp MH (in which I work).
Pt’s presentation and appearance all form part of the assessment of their welfare/needs/presentation and issues with this can signify self-neglect / low mood when combined with demeanour, voice, eye contact, and what the pt is self-reporting.

It’s not a value judgement tho.

wildfellhall · 25/02/2025 15:39

Fist birth was ds's

EverythingYouDoIsaBalloon · 25/02/2025 15:39

TheWhiteUmbrella · 25/02/2025 15:29

I usually get pleasant but one time I had remarks made on some very old SH scars (more than 25 year old scars so very flat and white). That made me very unhappy. It was completely irrelevant to the matter I was in for. I'd love to know why they wrote that because it's made me paranoid for life about making sure they're covered up whenever I see a doctor.

I was also in resus a couple of years back and couldn't hide them because they asked me to take all my clothes off. One of them shouted about the scars across the room to another, which again made me very unhappy and confirmed that I must keep them hidden wherever possible. I was in no fit state to challenge it at the time, but it wasn't cool. I could understand if they looked recent or fresh, but it should be obvious to anyone that they're from a very long time ago, especially a medical professional.

I should add that not one person has asked me directly about them so I can explain that they are from 1998.

That's terrible. 😯If they think it's relevant surely they should ask you about it - but given the age of the scars it should have been obvious they didn't point to anything ongoing.

OP posts:
wildfellhall · 25/02/2025 15:38

I had a midwife who called me "undo-operative" in my notes as we fell out so badly during my DD's birth.

Her manner was so cold and unpleasant, I wanted to complain about her but never got round to it.

I did complain about the terrible stitches I got from a surgeon after DD's birth and they sorted it out after DD's birth.

A woman did it the second time at my request #justsaying...

TattooGuineaPig · 25/02/2025 15:36

It is just a way of saying you're compliant as a patient. I don't know what the "they are a difficult fucker" version is though.

EverythingYouDoIsaBalloon · 25/02/2025 15:36

Legodaisy · 25/02/2025 15:25

It’s completely standard lingo on all consultant letters. It’s not meant to offend you or be a judgmental on your personality. It’s helpful for other people reading your notes and helps to build a complete picture.

As a PP said, the default is to be described as “pleasant” lady/gentleman.

Of all the things to get wound up about, I think you can give this one a miss.

Oh, I'm not wound up as such, and I can see your point, but I can also see potential problems with this practice, given the subjectivity of some of the wording...

OP posts:
EverythingYouDoIsaBalloon · 25/02/2025 15:34

ViscountessBridgerton · 25/02/2025 15:20

They're covertly communicating what you're like to deal with.

My cancer surgeon referred to me as 'a well read individual who has done a lot of her own research' when he was referring me for a 2nd opinion.

I thoroughly pissed him off in my initial consultation by challenging some of the stuff he said. He made this clear with some sarcastic undertones in the letter.

Turns out I was right to challenge it and the 2nd opinion backed me up.

Eek, this is exactly the kind of thing I meant in my earlier post. Good job you challenged/sought a second opinion!

OP posts:
Gettingbysomehow · 25/02/2025 15:33

They probably refer to me as that bad tempered old cow because I never put up with any shit from consultants.

EverythingYouDoIsaBalloon · 25/02/2025 15:31

saladandchipp · 25/02/2025 15:15

I write reports (physio) and I have never done this. It's really outdated and unhelpful. Someone could be having a bad day/acting nice then being an abusive arse outside the office.

I used to read 'pleasantly confused' on dementia patients notes. Awful.

We have very strict standards ( HCPC) to adhere to so we can only write fact.

What we can write might be 'patient appeared anxious about the diagnosis and became upset when discussing treatment options'. This is more helpful to receive than some weird character profile.

The notes from one of my consultations stated that I 'was dreading the prospect' of needing a shoulder replacement. I'd never said any such thing, merely pulled a little face (understandably, I'd have thought!) when told that there might be no avoiding it. It would have been far more accurate if he'd written that I 'appeared anxious', which I was - when I read the 'dreading' comment I was concerned that it might be taken as a refusal of surgery even if I needed it, which wasn't what I was saying at all. (Happily I didn't end up needing it.)

OP posts:
Middlepiepush · 25/02/2025 15:30

ARichtGoodDram · 25/02/2025 15:21

It's definitely code. On my DDs letters she has been described as attending with her "very well informed mother who is very engaged in her care".

Which was definitely code for "this woman knows what she's talking about and is sick of the lack of action"

Strange, I read that as the mother is a pain in the arse as she thinks she knows best 😀

NotAScoobyDoo2 · 25/02/2025 15:29

It's so the next person that has to deal with the patient will know how to deal with them. Anxious is code for PITA; lovely means amenable and will listen to you; gentleman means full of himself; pleasant is probably code for docile.

TheWhiteUmbrella · 25/02/2025 15:29

I usually get pleasant but one time I had remarks made on some very old SH scars (more than 25 year old scars so very flat and white). That made me very unhappy. It was completely irrelevant to the matter I was in for. I'd love to know why they wrote that because it's made me paranoid for life about making sure they're covered up whenever I see a doctor.

I was also in resus a couple of years back and couldn't hide them because they asked me to take all my clothes off. One of them shouted about the scars across the room to another, which again made me very unhappy and confirmed that I must keep them hidden wherever possible. I was in no fit state to challenge it at the time, but it wasn't cool. I could understand if they looked recent or fresh, but it should be obvious to anyone that they're from a very long time ago, especially a medical professional.

I should add that not one person has asked me directly about them so I can explain that they are from 1998.

saphirestones · 25/02/2025 15:27

This is interesting. I live abroad and all my medical notes are available online for me and health professionals to access.
They never put anything on the notes that could be used to decode my personality.
So it's usually something like (female, 32) presents with.... so on.

TreesWelliesKnees · 25/02/2025 15:27

I was just referred to as 'lady' in my latest consultant letter - no descriptives. What does that suggest?!

EverythingYouDoIsaBalloon · 25/02/2025 15:26

Dotjones · 25/02/2025 15:15

It's so that your health record gives an indication to future readers of what they're likely to expect from you. "Pleasant" is code for "normal person, not aggressive/rude/racist". Clearly they can't write "awful human being, avoid dealing with this person at all costs" on a record even if it's a fair comment. So they write nice things about average people, the ommission of such a comment being a warning to others.

Once I had "arrived in smart-casual dress" written about me, don't really know what relevance that had though or what it would tell a future reader. Guess it means they don't have to plan for the place to be de-loused after a future appointment maybe.

I dread to think what they thought about my appearance when I had my arm in a sling and personal care was about ten times harder than usual. 😄No, I'm being slightly tongue-in-cheek there, I'm sure they're used to seeing people not looking all that smart while their mobility is impaired. I'd have been intrigued by the smart-casual comment, though.

OP posts:
Legodaisy · 25/02/2025 15:25

It’s completely standard lingo on all consultant letters. It’s not meant to offend you or be a judgmental on your personality. It’s helpful for other people reading your notes and helps to build a complete picture.

As a PP said, the default is to be described as “pleasant” lady/gentleman.

Of all the things to get wound up about, I think you can give this one a miss.

EverythingYouDoIsaBalloon · 25/02/2025 15:23

MrsTerryPratchett · 25/02/2025 15:12

Those people tend to be quoted. "Patient adv. me that aliens had his brain and were eating it." Patient called staff member a "vicious arsehole" after being offered a meal.

That kind of thing. Having had to read out some delightful phrases in Court (after apologising to the person presiding) you'd be stunned what people say.

Yikes. Definitely see why that kind of thing needs to be documented!

OP posts:
AlligatorActually · 25/02/2025 15:23

My then 16mo was described in a letter as 'certainly very lively and appeared well'

This was probably due to her bolting out of the consultation room wearing just a nappy and racing through the hospital with the consultant chasing after her.

I saw him recently and he remembers it very well, despite the passing years. Child is still very lively and looks destined to make a career out of it.

My heart sank when I read that letter though as knew it was code for something Blush

ARichtGoodDram · 25/02/2025 15:21

It's definitely code. On my DDs letters she has been described as attending with her "very well informed mother who is very engaged in her care".

Which was definitely code for "this woman knows what she's talking about and is sick of the lack of action"