I have a cleaner who comes to my flat for 3 hours every fortnight. She's great and I value her. Always pay on time, always have the place tidy for her (as to leave it messy would be disrespectful), always give her a lovely Christmas present, am flexible with her, always realistic in my expectations, etc.
She let me know on the day of the clean that she wouldn't be able to come this week. She wasn't feeling well. Obviously I told her not to worry, to rest up and get well soon. I also messaged her the following day, to check on her (not with a view to the cleaning, purely out of concern!). She didn't reply. I didn't pay her for the missed clean and I'm wondering if she's annoyed at this.
It goes without saying that I would have her over another time, at her convenience and whenever she feels better. But I have to wait until my usual slot a fortnight later, as she doesn't do this. Naturally I have to clean the place myself in that case, as it can't wait another two weeks.
Should I have paid her, or is it part and parcel of being self-employed?