My daughter got a retro disposable camera for her 18th Birthday and just before Christmas took these to be developed at a well known national store. She was told to not collect until end of January, due to time of year. She's been to collect in the last couple of weeks and they initially couldn't find. After two weeks have stated they are lost! The pictures included her 18th Birthday activities, family holiday and new born niece.
The Store manager has been in touch ( I asked her to request this ) he claimed this has NEVER happened in his 15 years as manager, apologised and said thankfully you don't pay until collection, so at least hasn't lost anything!
I prompted daughter to ask, what is the next stage and would there by any compensation and he said " well, like what?" He said he was going on holiday this week and will ask the staff to have one final look and will ring her back on his return.
AIBU to think of course compensation should be offered?
Could anybody please advise what my daughter should suggest?