To expect compensation from holiday company

It's a different matter when you're in your 70s and have had a stroke. Frequently you're left with balance and/or sight problems which affect your confidence. I can imagine that a floor suddenly giving way beneath a stroke survivor would have had a catastrophic effect on their mental health.

Compensation? Behave. Getting straight in the sea could have done him the world of good.

My husband died when he was 82. Had had a stent, open heart surgery and an ischaemic stroke before a massive heart took him 11 yrs after his triple bypass. (We were promised 10 yrs by the hospital.)

The police who attended at the house doubted his age when they saw him. Prior to his heart trouble, he'd always kept himself fit. (Weightlifting champ at uni, ran, took up karate in his late 50s.)

WTF - that's dreadful. If it's an ABTA regulated travel company (like TUI), they have a complaints process and independent free arbitration that might be worth considering.

Not sure you'll get an compensation - but worth reporting for H&S grounds, if nothing else.

Also leave reviews of hotel other customers are aware of the hotel's safety standards

PS You're not obligated to amend a claim on insurance and doubt it would be met for the reasons posters have been saying. So go through the ho,I day company's complaints procedure

You accept that he chose not to see the doctor yet you seem to keep pushing the extent of his injuries. As people keep trying to say you would need actual evidence to make a claim. All of this is hearsay. Yes it might have effected his confidence but there is nothing concrete. At least if you had taken him to hospital there would be a medical record and he could have told them he felt distressed.

Also coming home and complaining now is the wrong time. Why didn't you go back to reception and tell them about the impact on your holiday? If you didn't book through a company and there wasn't a rep, you could have asked to speak to someone senior at the hotel. That's when maybe you would have had a token gesture given to you as compensation (e.g. room service, free meal, flowers delivered as an apology).

It's very much your word against theirs.

My late husband was the same - steadfastly refused to see doctors after being in hospital for a stroke. It can make life difficult.

Unfortunately, the OP's husband has pretty much pulled the rug out from under them.

I know that many people on here are commenting that it's a minor injury...but when you're in your 70s and have had a stroke, that kind of fall really shakes you up.

This is an insurance matter. Whether it's the OP's own travel insurance, or the tour operator's or the hotel's liability insurance, this will be covered by an insurance company somewhere. And no insurance company will pay for either a medical expenses claim, or a knock-on damages claim caused by a medical incident, without a doctor's report.

For example, here is the policy conditions booklet for Jet2's travel insurance. At the bottom of page 20, under "Personal accident", we find "To make a claim under this section of your policy where relevant you must provide us with ...
Detailed medical report from your consultant."

OP, I get that your DH probably doesn't want to have much to with doctors, given that he's probably having enough regular contact with them as it is. But that's the collective deal we have that makes healthcare and compensation possible. The claimant has to put in a bit of an effort, because otherwise the scammers would move in and we'd all be paying far more for our holidays and healthcare. There is no alternative world where we just take someone's word that their accident caused them X amount of distress.

I've had enough trouble getting money out of our travel insurance company for medical expenses and I'd spoken to them before I called the doctor and had medical reports confirming the doctor had been out to the room 3 times!

I get where you're coming from now. My late husband suffered hemiparesis following an ischaemic stroke and was on blood thinners. The floor giving way from beneath him would have knocked the stuffing from him - and there's the alarming blood loss you get on warfarin, etc.

Yes, of course you can put in a claim for compensation. Your holiday was affected by this incident. Ignore the naysayers.

If you need help writing a letter, visit your local Citizens Advice. It’s the sort of thing I would have helped out with years ago when I did pro bono work back in the 90’s.

When I was involved in a car accident a few years ago, I suffered injuries inc. whiplash but didn’t break any bones and I received over €30k in compensation…!

OP you really are over egging this now.

He didn't want to see a doctor, you didn't think you needed to take him to a medical centre, the impact on his medical health.

Accidents happen sometimes. He has some health issues I get that. He may have been extra cautious afterwards. But now the impact on his mental health.
This phrase is just so over used.

He had an accident and grazed some of his arm. He bumped his head but it wasn't serious enough to warrant any medical examination. He decided to keep his arm out of the pool to avoid any potential infection. He felt a little cautious afterwards.

These are not things that require compensation and really should have been forgotten by now.

The impact of being scared I'd imagine, of being overly cautious and worried but hopefully that will become a memory and not long lasting.
Compo is another thing OP, as already stated not getting him checked out properly I would imagine voids all claim.
I fractured my ankle on a sunbed the day we were traveling home a few years back, the hotel doctor strapped me up gave me pain meds/ injection and a wheelchair as was long haul ( I know not advisable but I wanted to get home) I didn't attempt to claim as it was by choice that I didn't seek other medical advice.
Work on building his confidence back up if that is the MH aspect and basically suck it up.

l think your Dh has come off lightly tbh OP, my Mum and my DH are both on blood thinners and they really bleed into the skin when they bruise .

'The impact on mental health'

With this thread, you really are spoiling us OP ...

No compensation claim would be dealt with directly with the hotel, if the Op booked a package (mostly disliked on MN) then she has the protection of the package travel regulations (unlike if she'd sourced her accom and flights herself through different suppliers). It would all go through the Tour Operator who would likely have an indemnity clause in their contract with the hotelier). If the Tour Operator gave compensation, they'd look to recover their losses from the hotelier.

I'm not a huge fan of the compensation culture, it has knock on effects for everyone, it raises the costs of everyone's future holidays.
It costs Tour Operators money each and every time they get an email from someone saying they were injured on holiday. Plus some people take the p*ss.

Yes accidents happen, sometimes they are just that, nobody could have foreseen or forestalled it happening. But sometimes there is a breach in the duty of care by the holiday provider (and subsequently the hotel) in failing to ensure somewhere was reasonably safe.

The impact on his mental health? You mean that his ego was the most injured part of him.

The first thing you would be asked to produce for any court case is medical evidence. That’s the first thing to keep in your mind.

The second thing is if he was that badly injured refusal to seek medical attention suggests impaired capacity. You don’t respect that. You act in the best interests of your loved one. Seeking compensation is not that.

This post is absolute comedy gold 🤣

Having a really shit day and some of your replies have absolute cracked me up in proper giggles - you are a funny bunch of humans.

The quick wit is beyond any comedy I could put on the TV.

Thank you MNetters for making me laugh 😆

So the holiday was a write off because he couldn't use the pool?
Presumably this walk way wasn't the only exit from the hotel...

You don't want to hear about the doctor because you know you should have done that, that not going looks bad on you and that you ballsed up

Assuming it was a package holiday, you could consider making a claim through ABTA. You'll need to evidence your claim for loss of enjoyment. Retain all evidence you have. Not helpful that the hotel are denying the issue. Do you have any admissions from anyone at all or any additional evidence you've not already mentioned?

I think he should get some compensation because the floor shouldn't have given way, and it suggests poor maintenance that it did. The hotel should have insurance for this sort of thing. However, I think opting out of activities like swimming in chlorinated water is excessively cautious, so that's on your husband. But yes, I would definitely expect something to compensate for the fact that their floor was dangerous.

That’s what you want compensation for get a bloody grip my eye he couldn’t do anything for a few days after your both being over dramatic.

I have been seriously injured on holiday twice. Once abroad - broken arm - I slipped on a wet tile. Not their fault, there were signs. They refunded me the cost of the hotel, we did not ask them too it was their call based on serious injury and the fact that I spent my entire holiday in my room in pain and discomfort.

Second time. Uk. They were at fault, I broke my leg. But because it was deemed that they couldn’t have known the risk - a stair gap issue - they weren’t liable. Just ordered to replace the stair.

In your case it’s unlikely the injury was foreseeable and crucially you’ve got no evidence of serious injury. You’ve got evidence of a graze. That didn’t warrant medical treatment. You can’t have it both ways - he was either ill enough that holiday was ruined which warrants medical care or he wasn’t.

Sorry, I've just seen where you stated you didn't complete an incident report, and that DH didn't want to see a doctor. I'm pretty sure that these two facts alone will negate any chance of compensation from anyone. Surely if he is on a blood thinner and incurs a head injury, you would have requested he see a doctor?