I've waited weeks for a response to a complaint about the awful communication and service provided by a hotel when providing a room and food for my DM’s funeral tea.
After chasing the complaint I'm told the manager has gone and someone else has taken on the complaint.
I have received the response, AI generated. It turns around my complaint with an apology and a ‘we will address the issue raised’ for each point I made.
I feel a sense of insincerity, disrespect and a ‘get this off the books/tick box’ approach - but I'm not sure if I am being unreasonable?
YABU - AI generated is fine in response to the complaint
YANBU - AI generated response is not ok, especially given the circumstances.