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Child ear piercing gone wrong - help me with what to say

416 replies

formula3 · 15/02/2025 20:30

DD8 had ears pierced today at Claire’s. All went fine, until we got home and she said “my earring has fallen out” and after initially telling her that was impossible l looked, and sure enough there was no earring in right ear. She hadn’t fiddled with them in the 3 hours they had been pierced and we got home, and I found the earring itself in the hood of her coat, no sign of the back so assume it was loose from start and is still somewhere in the shopping centre.
she was very upset, obviously, as she’s 8 and was panicking due to some blood around hole. I called Claire’s and explained what happened, the lady I spoke to sounded very shocked and said she had never had this happen and she needed to call her senior. She called back to say they were very sorry, that it must have been a fault with the earring (though it looks fine) and all that can be done is to leave it a week to heal over and they will pierce it again and as an apology not make me pay again!

I was too shocked to really process it other than to say that I didn’t think she’d want to come back there given she’d been brave to get it done in the first place and was now very upset, and said I had to go as had a very upset little girl to sort out but Could someone senior get back to me. That didn’t happen by the end of the day.

what do I do now? Contact head office? I spent £68 on good quality piercing earrings and about £15 on the piercing aftercare which for me is a lot but it was a special occasion that has gone really wrong. I’d like a refund because I feel I’ve paid for a service that has been poor (be it the fault of the equipment, or staff not checking the back was secure). My daughter is upset she only has one earring (fair enough) and I will try and encourage her to get it re-done elsewhere but right now there’s no way she’d agree to being pierced again.

I don’t write very well- could someone help me word an email and what I should say/ask for? I mainly want to stop this happening to someone other child but I’d also like my money back, not just free new piercing which can’t be goof
for her ear after a week? ☹️

thank you X

OP posts:
ReggaetonLente · 15/02/2025 23:38

MinnieBalloon · 15/02/2025 23:27

No, I’m not angry or upset.

I’m very concerned for the child you are unable to parent or protect, though.

Oh my god, just stop seriously

Bryonyberries · 15/02/2025 23:37

My daughter had a Claire’s style piercing (but not Claire’s) and her ear lobe swelled up and swallowed the ear ring. She needed to go under GA to have a minor operation to remove it. I refused to take her ever again lol but last year relented but took her to a needle piercer recommended to me locally. She had no problems and they healed quickly.

Arseynal · 15/02/2025 23:36

I’m absolutely reeling at £68. I don’t think it’s a problem. “Unfortunately one earring was faulty and fell out. dd is understandably reluctant to be repierced until her ear is completely healed and doesn’t want to be walking around with one earring so I will require a full refund.” There will be a policy - they will apply it. You may have to argue but you paid for her to be pierced and they’ve done half a job. I don’t think elaborate wording is going to help you.

I pierced dds ears with a needle during lockdown and she didn’t like the placement so took it out and it healed really quickly with no scaring and I redid them later. I forget how long - Covid was strange.

MinnieBalloon · 15/02/2025 23:35

Concretejungle1 · 15/02/2025 23:34

Also if you do not think there is a diff between sleeping around, piercings and tattoos then i think there may be a bigger problem.
i don't think its with the op as thats quite a shocking thing to say about a child.

My point is that the attitude of “her body, her rules” is incredibly damaging, and that lack of parenting only leads one way.

viques · 15/02/2025 23:35

WinterBones · 15/02/2025 20:35

At this point, as someone with multiple piercings, i'd take both out, let them heal, deal with the disappointment, and allow her to get them re-done in a couple of years.

Good idea. And next time do it at the start of the summer holidays so she doesn’t have to deal with having micropore put over her ears every time she does pe at school .

xRobin · 15/02/2025 23:34

formula3 · 15/02/2025 20:42

I thought 8 was old enough to be pierced, I didn’t know it was too young. Is there an age when this is less likely to happen or is it just a rotten luck one off?

My daughter has hers done last June on her 7th birthday.
I went to a reputable tattooist’s that also did piercings. For young children they have two piercers (one for each ear so they’re done at the same time) and they do it with a sterilised needle.
They were so good with DD and gave her so many chances to change her mind, they explicitly asked her for consent, explained the pain, practiced yoga breathing with her and did little chants once the needles were in and counted down from 10 which was long enough to get the earrings in.

I’d had my “seconds” pierced by the same women 2 years before and I didn’t get any of that special treatment 😂

I think if your DD is highly distressed, take both earrings out, let them heal properly (12 months plus) and take her to a proper piercer (usually at a tattoo studio). x

Concretejungle1 · 15/02/2025 23:34

MinnieBalloon · 15/02/2025 23:31

No, I’m not upset, but this is exactly why some parents cannot be trusted.

Even now she still doesn’t think she needed to do any research because “everyone does it”, and even now she still thinks “her body, her rules” in regard to an 8 year old child.

Mum has not learnt anything here.

Also if you do not think there is a diff between sleeping around, piercings and tattoos then i think there may be a bigger problem.
i don't think its with the op as thats quite a shocking thing to say about a child.

MinnieBalloon · 15/02/2025 23:33

Concretejungle1 · 15/02/2025 23:32

I also knew from a young age i wanted my ears pierced. I asked every single year. My parents gave in at around 11/12as i never stopped asking ( they also were very strict).
i don't see this as a bad age at all. Its easier before she starts big school.

As a child you are not capable of making that decision no matter how much you want it.

There is also a big difference between 8 and 12.

MinnieBalloon · 15/02/2025 23:32

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Concretejungle1 · 15/02/2025 23:32

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I also knew from a young age i wanted my ears pierced. I asked every single year. My parents gave in at around 11/12as i never stopped asking ( they also were very strict).
i don't see this as a bad age at all. Its easier before she starts big school.

formula3 · 15/02/2025 23:31

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Politely and with due respect, I need to report you now for mentioning my 8 year old
”sleeping around in a few years”, it’s at best odd given its a thread on how to write a complaint letter, and at worst triggering for people so I’m gently going to flag it and again say I’m sorry for this thread upsetting you so much.

OP posts:
MinnieBalloon · 15/02/2025 23:31

Concretejungle1 · 15/02/2025 23:29

I try to educate people on going to a piercer rather than using a gun, would i berate them and say they hadn't put their child's safety first? No.
unsure why this is upsetting you but op made a mistake. Her child is not injured by it.
her child is upset at losing an earring.
op will know better next time.

Edited

No, I’m not upset, but this is exactly why some parents cannot be trusted.

Even now she still doesn’t think she needed to do any research because “everyone does it”, and even now she still thinks “her body, her rules” in regard to an 8 year old child.

Mum has not learnt anything here.

Concretejungle1 · 15/02/2025 23:29

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I try to educate people on going to a piercer rather than using a gun, would i berate them and say they hadn't put their child's safety first? No.
unsure why this is upsetting you but op made a mistake. Her child is not injured by it.
her child is upset at losing an earring.
op will know better next time.

MinnieBalloon · 15/02/2025 23:28

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HopefulBeliever · 15/02/2025 23:28

When she’s calmer take the other one out and let them heal. When she’s older she can go somewhere more reputable.

I briefly worked at Claire’s as a teenager during the holidays. I’d been there two days and had zero training when I was asked to pierce someone’s ears with that gun. I refused. That’s how much they value their customers. It’s just £££.

Jadebanditchillipepper · 15/02/2025 23:28

Sorry, slightly off topic I suppose, but if Claire's and Blue Banana are so bad, WHERE do you go and how do you know that they will do a good job?

formula3 · 15/02/2025 23:27

Fluffydino21 · 15/02/2025 23:24

Being disappointed is fair enough, anyone of any age would be disappointed if this happened.

What I mean is, your description of your DD’s distress at the physical repercussions of it falling out suggest she’s not ready for this. E.g. panicking at the blood, reluctant to let you look at her ear etc. And I think that’s what a lot of posters are picking up on.

There are often complications with ear piercings. And they’re uncomfortable and painful. This is one of them. And it seems like it’s been too much for your DD.

By all means request a refund and try again in 6 months but even getting it done by the best most professional ear piercer won’t completely eliminate the risk of infection or it getting caught on something / falling out.

I think the blood panic was only because the piercer said watch out for bleeding as it can mean infection so she had a “oh no” moment. I’d tried for a while to get it back in with no success which had clearly really hurt her and she didn’t really want me to keep going to I stopped. That’s all. Perhaps I didn’t explain it very well in my first post, hope this helps a bit.

OP posts:
MinnieBalloon · 15/02/2025 23:27

formula3 · 15/02/2025 23:25

You don’t need to help me at all.
sending you a gentle hug for whatever you are feeling and I’m sorry my thread has upset you 💞

No, I’m not angry or upset.

I’m very concerned for the child you are unable to parent or protect, though.

snowmichael · 15/02/2025 23:26

To me, an unpierced person, sounds like excellent customer service

MinnieBalloon · 15/02/2025 23:25

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WinterBones · 15/02/2025 23:25

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Politely, it isn't your place to keep having a go at the OP, she is very aware of the consequences of what has happened today.

Your constant badgering of her serves no purpose.

formula3 · 15/02/2025 23:25

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You don’t need to help me at all.
sending you a gentle hug for whatever you are feeling and I’m sorry my thread has upset you 💞

OP posts:
Fluffydino21 · 15/02/2025 23:24

Being disappointed is fair enough, anyone of any age would be disappointed if this happened.

What I mean is, your description of your DD’s distress at the physical repercussions of it falling out suggest she’s not ready for this. E.g. panicking at the blood, reluctant to let you look at her ear etc. And I think that’s what a lot of posters are picking up on.

There are often complications with ear piercings. And they’re uncomfortable and painful. This is one of them. And it seems like it’s been too much for your DD.

By all means request a refund and try again in 6 months but even getting it done by the best most professional ear piercer won’t completely eliminate the risk of infection or it getting caught on something / falling out.

formula3 · 15/02/2025 23:24

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The third person use of “mum” is considered really outdated now in social&health care and education, I am sorry this is affecting you so much, maybe stop following it as you sound really angry about it.

OP posts:
MinnieBalloon · 15/02/2025 23:22

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