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Original poster

To think Vinted is the new Wild West for buying and selling

40 replies

DBD1975 · 15/02/2025 18:34

New to Vinted.
Brought 2 items a scarf and a jumper.

The scarf arrived stiff as a board, didn't resemble the scarf in the photo and had lots of snagging.

The jumper, listed as being worn once, was covered in bobbles, very well used and I wouldn't have even donated to a charity shop.

Sold 3 items, first one buyer opened a case against me when not received the day after posting.

Second item, brand new with tags, buyer left a message to say not happy with sizing.

Third item, brand new with tags, buyer questioned if I had pets because they could see a hair on the jumper in the photo (it was a miniscule fleck which didn't resemble pet hair in any way shape or form).

Can't say my Vinted experience has been great so far, however, others seem to like it, I am hoping I have just got off to a bad start.

OP posts:
Drylogsonly · 16/02/2025 20:56

Half the time it’s kids too, so annoying as their comms are awful!

Theunamedcat · 16/02/2025 19:57

I ordered something a few weeks ago apparently it's "delayed" and I can report it on March 7th for a refund 🙃 so? About 7 weeks with my money and me with no item?

Original poster
DBD1975 · 16/02/2025 19:55

DetectiveSleuth · 16/02/2025 10:03

I can see where you’re going with this as I’ve had a couple of bad experiences (as has DH) Fortunately, we’ve had more good than bad experiences but I know others have been less fortunate.

I tend to scour the reviews and only buy new with tags/nearly new items.

Good advice from now on I will only be buying new with tag items.

OP posts:
DetectiveSleuth · 16/02/2025 10:03

I can see where you’re going with this as I’ve had a couple of bad experiences (as has DH) Fortunately, we’ve had more good than bad experiences but I know others have been less fortunate.

I tend to scour the reviews and only buy new with tags/nearly new items.

CharismaticMegafauna · 16/02/2025 10:03

I have been OK so far with buying and selling, but it annoys me that a buyer can just not pick up their parcel and get a full refund, including postage! What a waste of time for the seller and the courier companies. Surely if you change your mind about something you should at least still have to pay for the postage.

Original poster
DBD1975 · 16/02/2025 09:55

Todayisontheup · 15/02/2025 22:40

I have had a couple of issues, and have now removed all of my items for sale from the site. I had got 50 plus 5 star reviews, and met some lovely people who sold me items.

Up until last week, I loved the site and had not had any major issues. I now realise that the site was good when I was selling my cheaper items, but I came under the radar of the scammers when I decided to sell a brand new (unused with tags) LK Bennett handbag and a Ralph Lauren shirt. Luckily, I removed my handbag from sale.

I was very nearly scammed, and after deliver the buyer raised a claim to say the the shirt was not in the package but some random items. Until I then sent them a video of me packing their order and delivering it to the InPost locker. They then changed their story to the package had not been delivered. InPost confirmed it had been delivered. Under Vinted's rules I should have been paid, but they cancelled the sale and refunded the buyer. Without even reading the email trail or speaking with me. They sent me an email advising that I contact the seller to arrange a payment offer or for the return of the shirt.

Long story short, I did get paid in the end as I tracked the buyers Linkedin profile and they would have received a notification that I had viewed it. They soon emailed me to say that they had in fact received the shirt and would let Vinted know.

I received my payment soon after.

If you sell non-expensive and non-designer items, as a seller you are likely to be okay. But, any branded semi-expensive items, then I would not recommend it.

Sorry to hear of your experience, very stressful and very unpleasant. Thank you for sharing, good advice which I have taken on board, thank you.

OP posts:
Todayisontheup · 15/02/2025 22:40

I have had a couple of issues, and have now removed all of my items for sale from the site. I had got 50 plus 5 star reviews, and met some lovely people who sold me items.

Up until last week, I loved the site and had not had any major issues. I now realise that the site was good when I was selling my cheaper items, but I came under the radar of the scammers when I decided to sell a brand new (unused with tags) LK Bennett handbag and a Ralph Lauren shirt. Luckily, I removed my handbag from sale.

I was very nearly scammed, and after deliver the buyer raised a claim to say the the shirt was not in the package but some random items. Until I then sent them a video of me packing their order and delivering it to the InPost locker. They then changed their story to the package had not been delivered. InPost confirmed it had been delivered. Under Vinted's rules I should have been paid, but they cancelled the sale and refunded the buyer. Without even reading the email trail or speaking with me. They sent me an email advising that I contact the seller to arrange a payment offer or for the return of the shirt.

Long story short, I did get paid in the end as I tracked the buyers Linkedin profile and they would have received a notification that I had viewed it. They soon emailed me to say that they had in fact received the shirt and would let Vinted know.

I received my payment soon after.

If you sell non-expensive and non-designer items, as a seller you are likely to be okay. But, any branded semi-expensive items, then I would not recommend it.

phoenixrosehere · 15/02/2025 19:08

Been all right so far. Only issues I’ve had is on the shipping end which I cannot help with. I ship the items within 12 hours and once in awhile one will take over a week to get to a buyer.

Yorkshiredolls · 15/02/2025 18:51

Just bad Luck I think, I’ve done 115 transactions now, buying and selling, and rarely had a problem.

HenDoNot · 15/02/2025 18:49

A buyer wouldn’t be able to open a case against you so soon after you’ve marked an item as posted.

Original poster
DBD1975 · 15/02/2025 18:48

Crunchymum · 15/02/2025 18:46

You can't open a case "the day after the item was posted". There are automatic time limits before you can do this.

Posted on Friday and messaged to say posted, case was opened on the Sunday, so it was one working day.

OP posts:
Crunchymum · 15/02/2025 18:46

You can't open a case "the day after the item was posted". There are automatic time limits before you can do this.

madamweb · 15/02/2025 18:45

Another option is sites like Thrift Plus where they check the clothing. I find their descriptions are always accurate

Original poster
DBD1975 · 15/02/2025 18:44

KenIsAnAccessory · 15/02/2025 18:37

Check reviews before you buy. Make sure they have a selling history and are highly rated- lots of scammer and useless types.

DS sold some toys in there and then used the money to purchase a switch game. They left it til the last day to say 'soz can't find it'. Really upset him (he's 7!) as his money had been tied up for over a week and still no game 🙄

Sorry to hear this, very upsetting for a 7 year old, it isn't acceptable.

OP posts:
KenIsAnAccessory · 15/02/2025 18:37

Check reviews before you buy. Make sure they have a selling history and are highly rated- lots of scammer and useless types.

DS sold some toys in there and then used the money to purchase a switch game. They left it til the last day to say 'soz can't find it'. Really upset him (he's 7!) as his money had been tied up for over a week and still no game 🙄

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