Sick of Vinted not helping buyers

I know stuff is cheap on Vinted, but I don't buy anything I don't actually want, so it is very frustrating when someone sends something SNAD then uses the "you got it for cheap, suck it up" excuse. It's really not worth the cost of sending it back which means you're stuck with something shit that you did not want while a twat gets to keep your money grr.😡

I’ve sold on Vinted for a few years, bought a few things and haven’t had any issues before but I would be very reluctant to buy or sell anything of much value. I am finding that sellers are trying to make things a lot more expensive than they should be, very close to retail prices even though the item is often still available. Who is buying this stuff! Also people being very optimistic with the condition of their items. I saw a Sezane cardigan on there for about £70 had a stain and a hole in it, listed as very good 😂

I was going to post about Vinted the other day! Have no idea what to do...buyer said SNAD when I sent a toy in perfect (new) condition. She sent pictures and the plastic has been smashed to bits. I'm trying to find out how to claim 'damaged in transit' but have been going round and round in circles with Vinted Support and Evri.

Same here, I bought a top for £2.50 and they sent a completely different top instead which was a child’s age 10, different colour, style everything.

I was shocked I had to pay to return which cost more than the cost of the item but I did if out of principle.

The seller said she’d send the correct item when she received the return but she never did. She just cancelled and refunded the original order so I was left with no item and out of pocket after paying to return, it’s a scam

I've been put off vinted and would rather buy new now. I'm all for second hand but not when you end up out of pocket. Vinted sides with the seller. I bought an item and the seller sent the wrong item, I was shocked when vinted told me I had to pay for the return even though the seller admitted they sent the wrong thing. Luckily she did cover the cost but it was annoying and I imagine many won't be so generous!

I've sold loads on eBay recently, a holiday week, jewellery, phones.. It's not dead at all.

I prefer the layout of the Vinted app to the EBay app which I find too ‘busy’.
I have quite a few things listed on Vinted but haven’t sold anything for a while, I wonder if the scammers are putting people off?
I have generally been lucky with things I have bought but I never spend more than £20. I did once go over this and bought a leather jacket that was a different size to the listing, and I had to pay to return it which I was a bit annoyed about, the seller should have paid as it was their mistake. I couldn’t understand why I should pay postage as I could prove it was the wrong size to the listing! Plus I couldn’t then leave a bad review.

Problem is, eBay is dead. You can literally hear the tumbleweed. I’ve got a ton of stuff listed on there that’s had no traction whatsoever - I think I’ve sold about 3 out of 30+ items in the last 6 months.

But the second you upload on Vinted, it flies out of the door - it tends to be lower value stuff but I’ve sold 15 items since Tuesday. There’s such high traffic on there it’s very easy to get stuff moved quickly.

Vinted and FB Marketplace have virtually killed eBay (it’s the only reason seller’s fees have gone) - & whilst I’d far, far rather be selling stuff there in terms of customer service and buyer/seller protection, it’s a lot of effort for almost no return.

The problem is if you leave them negative feedback they usually then write a terrible review about you to try to silence you.

YANBU it is not a great system.

I bought a needed winter coat for £50 on vinted, I wrongly assumed it would be good for that price but the string tie thing around the waist was all shrivelled and id already clicked everything was ok before i noticed, now I will only buy things for a few pounds

Did have an issue where an item I sent apparently got returned to the delivery shop I'd sent it from. Like the tracking showed it picked up, taken to a depot then scanned in

Shop was hugely unhelpful and said they couldn't check if it was there because I didn't have a code

Vinted refunded buyer and, fair play, opened a case with the shipping company

Which funnily enough spurned them on to deliver the item!

Vinted then said they couldn't do anything so to relist the item and ask buyer to buy again so I could get the money!

Luckily the buyer was accommodating but it could have left me without the item and the payment because the shipping company said they couldn't do anything as it had been delivered

EBay’s customer service is non existent. I sold an item on eBay and the buyer claimed they hadn’t received it so I refunded them. A few months later they sold the exact same item on eBay. Three phone calls to eBay, they agree it is my item that was sold, (photos with identifying marks) promise they will refund/contact me/consequences for the buyer etc. Nothing has happened. No refund, no consequence for the thieving *.

Ive had great experience with it but im only buying second hand kids clothes. Had a parcel today for £50 total bursting with baby/toddler clothes, practically full new wardrobe for next size up that looked brand new. My ones must be feral lol very little I could resell. Bought lots (all kids clothes) and only had one that had a stained tshirt in with a bundle but that was clearly a mistake more than anything.

I have the opposite problem- sent an item in PRISTINE condition, as all my items are. Seller has said it’s “significantly not as described” and sent a picture of it looking damaged- this is two days after receiving the item so the damage has clearly been done since she received it. Vinted automatically believe her! So all I can do is ask for her to pay to send it back and I’m left with a damaged item.

This thread reminded me of my first ever (disastrous) vinted purchase. I bought a Nadine Merabi jumpsuit that the seller claimed was in "fabulous" condition having been worn once for 2 hours.

It arrived absolutely stinking of stale sweat and the sequinned areas were badly pulled/coming undone. There were a couple of fairly dubious looking stains too. She'd listed the size incorrectly too (it was actually a size smaller than she said) and she'd neglected to send the promised suit bag with it.

When I contacted her I got a torrent of abuse and she accused me of wearing it for whatever event I'd bought it for and trying to return it (stinking of my own sweat) afterwards. Even though she could see from the delivery tracking that I'd had the bloody thing for about half an hour before I messaged her to complain.

She then decided I'd trashed it as it didn't fit me - she came pretty close to saying I was too fat for it. This was in response to me saying it was labeled a size smaller than she'd claimed. I never even tried it on - the smell was too vile.

I had an absolute nightmare with vinted customer service but did eventually get my money back. She listed it again. She got the size right second time around but still claimed it was in "fabulous" condition.

It didn't put me off vinted and I've bought (and sold) loads since then but I'm way more cautious about how much I'm willing to spend.

I got a specific form of wording from the back about a payment and then they helped. Until then, shit.

Yeah, they could at least be honest that it is buyers fees and not buyer protection. I’ve only had one snad item from there so I think I’ve been lucky, it wasn’t expensive so I sucked it up and left bad feedback. I never spend more than £20, although it would pain me to loose that amount. I think I’ve been lucky so far.

I’ve bought lots from there (>100) and only had a couple of times a scam attempt tried. Vinted sorted it both times, was abit of effort to get past the bits to speak to a real person, but it was sorted quickly once they engaged. I prefer to eBay still, can’t be arsed with auctions anymore!

I only used it once and had loads of fraud issues. Never again.

I buy through Vinted no problem but we're talking kids clothes at £2/3 value each so I take my chances.
I did have a huge hassle as a seller though, my parcel was somehow mislabelled and my buyer received adults clothes when I sent children's clothes (the adult clothes were not from me so not my mix up!)
I had to pay the shipping to get the incorrect parcel back, then Vinted refunded my buyer and told me they couldn't help me.
So I lost the money from my actual parcel as it disappeared, lost the money from the shipping and the buyer was refunded. And it's not actually free to shop on there as the buyer protection is just the same as eBay's seller fees - but least eBay has a customer service department and is now free so eBay wins now!

I sold my first item and I was scammed. Buyer bought my pristine shoulder bag and claimed it was damaged. Sent me an identical bag back but it was her damaged one. And loads of abuse. Vinted refunded her despite my evidence so she got a brand new bag for free. I deleted my account. Never using the site again for buying or selling.

Vinted is fine but only for low value items. I never buy/sell anything above £25. Not worth the risk. I've never had a bad experience (some minor issues but not been scammed) and overall the good outweighs the bad. But that's partly because I'm staying away from high value items. Agree that Vinted does very little to help you when things go wrong.

The postage is the big problem for me with Ebay

You have to work out postage whereas Vinted just gives you a size. Then Vinted sorts all the postage lables. You never have to worry about actually buying the label

Postlink on Ebay is shite. Twice now I've had "charges" applied like a month after an item was delivered where they claimed the item weighted more than I'd said. They wanted me to provide proof it was the weight I'd said, weeks after I didn't even have the item! It took a lot of arguing and emailing to get them to refund

Vinted are only out for themselves, keeping the ‘buyer protection’ fees and doing nothing at all. They are rubbish for both buyers and sellers if there’s a problem. Both can be shady, both can be genuine.
I only spend up to £10, and sell items for less than £15 at most. I’ve been fortunate to have nothing disappear and no items I’ve received have been damaged. I would not be selling anything valuable on there.
EBay are just as bad though, there will be con artists on every platform. I’m still waiting for eBay to sort a refund for an item that didn’t turn up, tracking has no updates, but I’ve got to wait until the 18th to hassle them again for something ordered in the middle of January. It’s the risk you take buying from individuals online.